WELCOME BACK

Hotels Opening

We're reopening for you, because we really want to welcome you. Now, there are more than 50 Catalonia hotels waiting for you in more than 20 destinations in Spain, Europe and the Caribbean where you will find at least one Catalonia hotel where you can stay in complete safety. We apply maximum hygiene and protection measures and enable the spaces according to the regulations dictated by the competent institutions.

If you are thinking of planning a trip: do it! Our goal is to be able to give you the widest possible offer. So plan your vacation, book your stay now because we will be waiting for you and we will make you feel more cared for than ever these days. Book now, cancellation is free.

 

Clean & Safe Catalonia

In the gradual reopening of our hotels, we are clear that our customers, their health and well-being are our top priority. And for this reason, we have taken a series of additional cleaning, hygiene and physical distancing measures and protocols to guarantee the safety of our guests and our entire team. These measures follow the recommendations of health and hygiene experts, health authorities and the World Health Organization.

We have reinforced in intensity and frequency the protocol for cleaning and disinfecting rooms, common areas and staff area of ​​the hotel. Sanitary controls have been established both for our employees and in the spaces of our hotels to guarantee the safety of our clients at all times.

In this line of commitment we will be modifying our proposal for action according to the evolution of the circumstances and with the objective of being absolutely effective and safe.

To find out more about the measures taken, you can check here for the hotels in Europe and here for the hotels in the Caribbean.

 

Reservation cancellation

If you have a reservation made through our website www.cataloniahotels.com you can cancel it from the "Manage your reservation" section of your confirmation email or if you are a member of Catalonia Rewards by entering to your Private Area in the My Reservations section. You can also contact us by email at booking@cataloniahotels.com as well as by phone on + 34 932 36 00 59 from Monday to Friday from 9am to 2pm and from 4pm to 7pm.

In case the reservation was made through an online travel agency or other travel agent, please contact the reservation provider for information on the cancellation process.

 

Catalonia Rewards members

If you are a member of Catalonia Rewards, we are still by your side. This is why we want to give you the flexibility you deserve in these times, by extending your Catalonia Rewards benefits by 2021.

Your travel cash stays with you: we extend the expiry date of the travel cash generated in your reservations until 31.12.2021. When you’re ready to travel, so is your travel cash!

No downgrading during 2020 and 2021: During these years you can only upgrade, but never downgrade. The calculation of your level stops until 31.12.2021. Result: More time to enjoy the benefits that make your travels more pleasant!

 

#CataloniaCommitment

We are happy to know that more than 1,000 patients have recovered from Covid 19 in the hotels we made available to the health authorities in Barcelona, Madrid, Sabadell and l'Hopitalet. And we are grateful to have had the opportunity to take care of those who have cared for us the most: more than 3,700 stays offered to health personnel who during these days could not return home. To find out more about our #CataloniaCommitment click here.

If you have to travel to a Catalonia destination, we give you all the information about open hotels and available services: