Clean room but very noisy

We stayed here for 2 nights. Room was basic but clean,comfortable beds and a small balcony with partialy seaview. Unfortunately we hardly slept, because of the terrible loudness of the bars and nightclubs in the neighbourhood. This lasted until 4 o’clock in the morning. The second night our “neighbours” entered their room in the middle of the night and screamed to each other for hours. This made our stay not a great experience. Breakfast was not bad and the dinner buffet allright for the price of €10 a person.The receptionist was friendly and excused himself as we mentioned the unconveniance. Team in the restaurant could be friendlier. Especially the male waiters.

ASTRID STAM06-02-23

Our Stay @ Catalonia Oro Negro

Excellent Hotel 1st Class Service & Accommodation Faultness

ALISTAIR WILLIAMSON01-03-23

Chtristina Brawley

Wee had 5 days and it was perfect for what me and my hisband wanted the meals were 10 out of 10 the entertainment was first class the swimming pool was spotless and all in all customer service and personel was first class also would come back

CHRISTINA BRAWLEY24-02-23

Clean and friendly

The hotel is clean and friendly, all staff we encountered were pleasant. Breakfast was decent. We upgraded to premium to gain access To the roof top pool, this saved the hassle of the pool rush at 10am. Shower in the room could be better. They took ages to shower. The hotel is just a bit tired. Our room was one of the revamped ones, I think it could have been a better job.

LUCY CHAPMAN23-02-23

Falling standards

Having Visited this hotel several times over the the last few years I think the standard of everything is falling . The quality of the food being cooked is very poor as such the meals are not very appetising . The vegetables are boiled to death and the meats are cheap cuts which are very tough to eat . The rooms need renovation especially the bathrooms , patio doors without working locks , broken wardrobe doors and this in a premium room , the cleaning staff only have a few minutes in each room . The pool area is clean as is the swimming pool but is cold and deep , which spoils most people holiday. Please put the heating on . The standard of the evening entertainment is Passable, The staff seem to work hard throughout the hotel especially the animation team , Which do their best on what seams a very small budget . I find it very hard to understand the smoking laws in Spain but was disappointed to see the management let people smoke under the canopy outside the bar . Somethings are outside the hotels control the sound of the road and the very loud music coming from the nightclubs which is unfortunate . I will read the hotel reviews over the summer to see if there had been any improvement before booking again at this hotel.

GLENN SANDERS22-02-23

Tenerife holiday

Excellent value, incredible staff.

DAVID IWAN KNOTT20-02-23

Our stay

Enjoyed our stay nice friendly staff and very helpful, the cleaning staff are outstanding.

ALFRED BLAMLOCK15-02-23

hols 7-14 feb

hotel was very good staff friendly and helpful

MARK ANTHONY BUSWELL15-02-23

Value for money

Lovely room overlooking pool, very clean. Breakfast good selection for Continental and English. Pool and public areas spotless.

IRENE WILLIAMS15-02-23

Holiday extra

The rooms were cleaned regularly Constant hot water The food we thought brill (plus lots if variety Reasonable prices at the bar

LESLIE ANDERSON13-02-23

Regular returning customer

Free upgrade was welcomed however room was a little tired and some things need to be fixed Room 1038 Bathroom towel hook broke and wobbly Bathroom door handle broke Patio doors would not close No free cava on arrival as promised No late check out No replacement water daily

JOANNE CLAIRE BROGAN07-02-23

Oro negros review

It is a lovely hotel staff were helpful and friendly

ROCHELLE THOMAS06-02-23

Great find

Nothing to complain about. Spacious rooms, great breakfast, nice pool area

MARGARET EVELYN POLLARD06-02-23

Winter sun

Lovely Hotel. Ideally located to beach front. Good standard and varied food selection. Close to bars but far enough away from the strip . Hotel entertainment was ok. Pool area kept immaculate. Room was good and we had added extras which was a nice treat which included the use of the roof top pool area.

YVONNE KELLY06-02-23

Holiday from the uk

Overall a nice hotel big rooms with great a shower my only compliment would be the entertainment all a bit karaoke.

TYRONE LEMERCIER01-02-23

Happy retuning customer

A great position with Nice food & friendly hardworking staff

ANTHONY KEVIN CONDUCT31-01-23

Just Great

Thank you for a great stay, our room as clean and very comfortable, had a small fridge with water , air con, a fan and a balcony. The bathroom was clean with plenty of towels and a hairdryer. Breakfast was buffet style with everything tasty you can think of, the smoothies were amazing! Staff were really friendly and helpful. The lad who checked us in was so nice she is a real star

JOHN SANDERSON30-01-23

Fabulous

Food great staff great

DAVID DANIELS25-01-23

Really nice holiday, totally recommend this hotel.

Stayed at Catalonia Oro Negro for 1 week. Lovely hotel, greeted very warmly on arrival by reception staff, check in no problems. Room was spacious, nice balcony that got the sun just when we wanted it (about 5pm) Beds lovely and comfortable with pillows like clouds so no problems sleeping. Rooms were spotless and cleaned every day, towels and bed linen changed. We stayed half board and could not fault food or choice.Something for everyone, breakfast buffet really nice,loads of choice, eggs cooked fresh on request including lovely omlettes .Evening meals were also of a high standard with something for everyone unless you are REALLY picky. Restaurant staff very pleasant and helpful.Our 1st time in Tenerife and can thourghly recommended this hotel . Great location we will definitely be back.

JANET BUTLER23-01-23

Disappointing room

I was only staying for one night and the hotel was busy but I was given room 237 on the ground floor. The room is small, the balcony is in very poor condition, the ceiling fan was very unstable, the fridge did not work. Overall, this is the worst room I've ever had at this hotel. I asked to change but was told the hotel was full. The food for dinner was good which saved the review from getting only one out of five.

MALCOLM YOUNG17-01-23

Birthday present of my partner

Very clean hotel, lovely staff, lots of choice food wise & good location , it was a nice surprise when we got bk to the room & there was a complimentary bottle of bubbly

DIANE THOMPSON17-01-23

Stay at Hotel Oro Negro

Overall the hotel is excellent and staff are great. Just have to say though that the food at breakfast was not really that good. I felt the quality of some of the pre produced produce was not up to standard. It seemed that the quality of the produce rather than its preparation may have been at fault. However I did very much like the Tortillo which was prepared fresh. Also the bread and fruit was good but the juices and coffee were very poor. The pool area was great and the overall atmosphere of the hotel was very good.

BRIAN MC14-12-22

10-11 December

Thoroughly enjoyable stay once again.

ELIZABETH WOOD14-12-22

Janice Helen Casson. Stayed 27th November to 9th December

Very enjoyable stay again after nearly 3 years away. Breakfast choice very good. Evening meal with plenty of choice. Sometimes food not very hot. Premium room very good. Staff very friendly as usual. Will hopefully be back in March 2023.

JANICE HELEN CASSON12-12-22

My visit

Good value hotel , stayed before and standard is getting better.

BRIAN NEILSON09-12-22

Stay in November/December 22

Very good room - I sent an e-mail beforehand asking for certain qualities and these were satisfied. Good food, although the staff in the restaurant seemed a bit stressed in the evenings and were rushing about a lot. It is out of the hotel's control, but there was a lot of noise from Veronica's preventing us from sleeping until 4.00am on Sunday mornings and a bit earlier other mornings. This would seriously make me think twice about staying at the hotel again

TERENCE MICHAEL HARRIS08-12-22

Holiday

Pleasantly surprised after reading reviews. Clean hotel breakfast had something for everyone would stay here again

CATHERINE CLARKSON30-11-22

Catalonia Ora negro

Overall good, we found the lifeguard very authorative and sometimes with an aggressive manner. Also the same attitude to the Maitre D. Staff need to welcome guests & not upset them. We paid extra for a premium room and every day supplies were missing, ie water, refreshments, no clean towels etc. also the room we were given on arrival was in great need of refurbishment, torn curtains, shabby furniture. We were told premium meant refreshments supplied. Cost us between 4 in our party an extra sum of £500 for unacceptable service. We eventually given another room and there was a vast difference in the standard.

SUSAN EILEEN HURST07-11-22

Great Value

Really enjoyed our stay, nice room and very friendly service

MICHAEL ANTHONY SLEVIN02-11-22