Family holiday

Great location, close to metro, shops and restaurants. Clean and helpful staff. Breakfast had a good selection and everything was fresh. The restaurant was good value for money.

Marion cusens15-05-22

Management needs training in customer service

Arrived on a Saturday and the ac in the room did not work. This should be checked by staff before guests arrive. We had been sitting in the lobby until 3 to check in then were told to go back to the lobby to sit until the electrician fixed the ac because they said they were full and couldn't offer another room. We were not offered a beverage by mangement while we waited. The AC made noise all night. The next day they sent the person again to fix it. It was better but still made some noise. On Sunday everything is closed. We already had a disappointing lunch at the hotel by the pool on Sat. We ordered paella which was greasy, a lamb burger that didn't taste like lamb and a caesar salad. Of the 3 only the caesar salad was ok. Breakfast was not included in the price. It was expensive and the buffet was not that good. The best of the buffet was the fresh orange juice and the cappuccino and smoked salmon. On Sunday even though we didn't like the food but also were unlucky with a tapas place in town and another paella restaurant we thought we would get a cava and sandwich outside by the pool. They were set up for a later party but the desk said we could eat there and the management said we could eat there if we sat over to the side. We sat down and then another manager said we had to leave. He offered nothing for our inconvenience and wasn't polite. There were 4 staff that were very pleasant to us: Luis at the bar, Laura and Angel at check in and a fellow who went outside with us to show us where the taxis were. The staff was fine....problem is communication and management. Based on this experience would not book another Catalonia hotel in any country.

JANET NASH10-05-22

Great location and friendly staff

Great location, lovely hotel, food excellent and staff very welcoming. Room and shower excellent

MARY BYRNE09-03-22

Perfect

Perfect location, lovely room and so quiet!

CURTIS HOWARTH21-02-22

Excellent Hotel & Staff

Hotel was excellent.. Staff where extremely helpful made our stay even more enjoyable.

Mick Lyons25-01-22