Amazing experience

The entire staff and management of the hotel was amazing.

Brandon Mederos20-07-21

Another great trip to Catalonia Royal Tulum

This is our 9th year visiting and I think our 12th trip to this resort. As always, what a great trip. During these COVID times - you just have to accept what comes. Even with the unexpected, still more than worth the challenges the pandemic brings for travel. The grounds are beautiful. The food, good. Great at the Grill and the Rauxa show. The staff - well - phenomenal. The beach service with Isabel, Aracelly, and Marissa —- couldn’t ask for better. Bar service - all great. Wait staff … Carlos (Bombe) at breakfast/lunch, William at the bistro, and Shaggy at The Grill - don’t lose these guys - they are great. Quetzbetal seating us at breakfast and lunch - also, don’t lose her. I highly recommend you get your reservation in for the Rauxa show, Interact with Rosa from the entertainment staff because she is the best, and enjoy the beach and pool. You can’t beat this place in terms of ocean, beach, and service when valuing your $. I can’t wait for next year and my next visit. Thank you Catalonia Tulum.

ANTHONY JOSEPH CORTES20-07-21

Friendly and beautiful resort!

Catalonia Royal Tulum had some of the best staff in Mexico. The grounds were maintained beautifully and the resort had plenty of open air areas for a breeze. The food was delicious at the a la carte dinners.

DREW WINSLOW JONES19-07-21

Catalonia

Excellent staff

ARLENE Sherman19-07-21

Birthday Trip.

Excellent service! The staff was so friendly and accommodating during my stay. Excellent food options everyday.

VIANELLI ALEXANDRA MONTESINO17-07-21

INCREIBLE ESTADIA

EL HOTEL Y SUS ENPLEADOS 10 ESTRELLAS. LAS COMIDAS SUPERIORES A LOS HOTELES D LA REPUBLICA DOMINICANA. DEFINITIVAMENTE...............VOLVEREMOS

ANTONIO RAMON OBESO15-07-21

Nice stay

Nice rooms- Unfortunate seaweed problem on the beach- so best to check out times of the year that beach is more user friendly- But the pool is fun- Food is good- especially fond of eating at B Loved

kathy Higgs14-07-21

Tulum's hidden gem

We had an amazing stay at CRT... over all the staff was superb, food was delicious, room was a nice size and amenities were excellent. We booked excursions with dive shop and scheduled with the spa, both were exceptional experiences. With that said, CRT (in my opinion) has some areas in need of improvement... I do not believe all guests were adults... I am fairly certain several families had their 16/17 year old children with them. We were also was witness to two VERY intoxicated young girls nearly drown in the ocean... these girls appeared to be late teens/early 20's. This episode resulted in the life guard, a security officer snd 2 staff members eventually having to literally pull one of the girls from the water and escort the pair back to their room. I feel as though if the patron is not mature enough to know when to stop drinking, CRT should know when to cut them off. Again, this is my opinion....

Felicia Slaughter14-07-21

Wonderful atmosphere and great resort

Wonderful atmosphere and great resort. Exactly the experience that I was looking for. I liked every aspect of the pool. It offers plenty of options to enter and enjoy, from steps or a gradual walk-in, a tanning ledge, water volleyball, and a swim up bar. Plenty of lounge chairs, most with umbrellas. Food was good, from buffet to the multiple specialty restaurants, including vegetarian options and concerns for allergies. Room was spacious with a nice walk-in shower in the bathroom. Opportunity to meet and make new friends either at the pool or at the nightly live music or shows. I would highly recommend.

BRIAN MCCUTCHEON30-06-21

A moment of peace

I really wasn't sure about the trip in respect to how it is was going to be. I don't care for traveling much, however, when I do I never know what to expect. I have heard good things about Tulum Mexico when I mentioned to others where I would be going for vacation. When I arrived at the Catalonia Resort I was in awe. I thought to myself that this may turn out to be good, and it did. Everyone was so nice and very helpful which made want to tip everybody. Their customer service was impeccable. When we finally arrived at our Room our luggage was there waiting. My mouth dropped at how beautiful our room was. Canopy stye bed with marble flooring. We had our own balcony with a seating area. This was truly the beginning of a great experience. Then we hit the swimming pool and beach area where the buffet, bars and restaurants were for something to eat. Once again the customer service was excellent, the food was excellent my only gripe was that the cocktails were very weak and at time watered down. I understand you have to cut down costs when its an all inclusive stay but the cocktail game needs to be stepped up a bit. However, the bartenders were very nice to fix your drink the way you wanted it. When heading out to go on excursions the taxi area staff were excellent in getting you quick service and would translate at times your specific instructions. The awesome thing about their taxi's was if you needed a round trip service the taxi driver would wait for you after dropping you off and take you back when you are done at no extra charge for the wait. This trip and stay was by far the best in my experiences and travels. Everything was explained very well and people always greeted you throughout the day in passing. It was really really great and my wife actually got depressed when we got back home. She enjoyed the stay and trip that much. The only con that I had was that there was only one ATM machine there and it was not working the whole time. So I really missed out being able to tip a few people that really went above and beyond. Overall I highly recommend the Catalonia Resorts and Hotels, as well as the trip to Tulum. The experience was one I will never forget.

ANTWANETTE LONDON29-06-21

Great place- 2nd visit

The seaweed restricted our ocean time, but it was common at any resort along Riviera Maya. The hotel kept everything clean and the staff was friendly and helpful.

Glenn Hohloch28-06-21

Restaurant help needed

All the specialty restaurants,with the exception of b-loved, suffered with poor service and long food waits. The lunch buffet was run exceptionally. Also the resorts total dependence on the use of the internet for everything was both unnecessary and annoying. Catalonia needs a much better website,and an 800 telephone number to be able to communicate with a person to get your questions answered.

MICHAEL P WILENTA26-06-21

Exceptional Service

As always it is the people who make the difference. Rosario at Bloved made every morning amazing because of her kindness and care at breakfast every morning. Dulce, Lenis and Alejandro made each day better and more enjoyable by taking such good care of us. I believe serving others is the greatest gift anyone can bring into our world. This is truly the best way to lead others. And Catalonia has great leaders in Rosario, Dulce, Lenis, Alejandro and several others I either don't know their names or worked in the background to make our stay wonderful. HUGE Thank you to all the people there who tried each day to fight the battle with the red seaweed as it came in, just so we could enjoy some time in the water. One way in which Catalonia can improve is when it is raining, as it did on many of our days there, is to create and communicate fun things for their guest. Some of these can be at the resort or even recommendation for off the resort. This should be done proactively and communicated often and very effectively. Maybe in paper and/or derected towards a website. Of course the butlers for Catalonia should work directly with those staying. And it should be comprehensive so as to include if someone goes out what all the can expect. And of course have large group activies that can be held indoors ready to be executed when needed...just give guest options and more things to brag about when with Catalonia. Thank YOU very much for a relaxing vacation!

JERRY RAY WILLIAMS23-06-21

Paradise

This place is the closest to paradise! The romantic feel of the trees, pathway, and friendly little animals is very unique. It doesn’t have that obnoxious feel of the giant resorts. The food is good, considering they are catering to tastes from all around the world. The air conditioning didn’t seem adjustable, but it was always cool and comfortable in our room. The pool and beach are perfection. Very friendly staff, especially all the women employees. Only two small complaints. They obviously up charge things based on where you are from. There is a reason excursions, taxis, etc don’t have listed prices. And the tapas/Tao cat restaurant, while very picturesque, could really use a fan or two since it is outside. Very hard to enjoy yourself with sweat dripping from every part of your body.

PAWLUS IGA09-06-21

Lovely, Peaceful and Fun Stay

Catalonia Royal Tulum was an amazing all-inclusive resort that had amazing food, drinks and staff. My friends and I stayed here for a girls trip. We had so much fun and felt 100% safe the whole time. I loved everything, but the best part of this trip was the staff. We made friends with almost all the staff (Paul was our first and best friend) and i have never seen customer service like it before. Just amazing. And the coati and other animals give it a special touch.

DORA MORALES09-06-21

Great place to stay

Staff was excellent! Very friendly at all times. Housekeeping was on point! No complaints other than COVID testing was not as smooth as advertised.

ALBERTO CASTELLON01-06-21

Another Great Trip To Catalonia Royal Tulum

It starts with my friend Jose Luis in reservations. He is always there to help me with any questions I may have and over time we have become friends. Then Arturo at the front desk was always most helpful and we had many laughs together. Quezabela always treats us at family at the Buffet every morning and lunch. Carlos we enjoy his service at many breakfastes and lunches. Alejandro was our waiter many times for dinners. He has a great sense of humor, which we enjoyed many nights. These are the representatives at CRT that we have had the pleasure to know for a couple of trips there and always look forward to seeing them on our return trips. They make our visits more like coming home to family. Thank you all for making our trips to CRT most pleasurable. I would like to make a special mention to our houskeeping Person "Paula"!! She was amazing and so much fun to see everyday!

GREGORY WAYNE MUNRO28-05-21

Very intimate and tropical

We loved our first room and decided to stay longer and loved our upgraded room even more! We also loved how while the resort was a decent size it was still small enough to feel intimate and inviting. The service was good though we don’t speak Spanish so there were a few miscommunications about food, excursions and our room. The only thing we weren’t extremely happy with were the food portions and some of the options. We tried every single restaurant option as well as room service and while the food was satisfying it was not overwhelmingly great. Overall we loved the pool, beach access, room quality and size and even the natural wildlife there it was definitely beautiful and these factors outweighed most of the miscommunications and food issues.

Lola FAYE Loera27-05-21

Pretty good little resort

We had a great time at the Catalonia Royal Tulum! From when you get off the shuttle and are greeted with fresh mango juice until we checked out and loaded up to the airport, we had a great time! The food was better than we expected and the room were nice. Maid staff was attentive and really helpful. Front desk staff was really nice and helpful too. The pool was relaxing and the outdoor bathrooms were always clean. The spa... incredible! We had a very nice spa treatment on a rainy day. One reason for 4-stars is the drinks. We like fruity, beachy drinks but sometimes you just some something simple like a whiskey and club soda and they didn't really have a good selection of good liquor. Corona on tap, which was nice, but I had hoped for a better alcohol selection. We understand though, there are 4-5 bars in the resort so we know they can't have everything that everyone wants. Overall, we had a great time and would definitely recommend this resort to someone looking for a good time. PS: the seaweed was very bad when we went. Couldn't really get into the ocean at all. Not the resorts fault at all, but disappointing. We'd still come back to this area for a vacation though, but probably a different time if year.

Irfan Malik26-05-21

Amazing is an understatement

Just got back from the perfect getaway for my husband and I... The great customer service started the minute we got out of the car.. Check in was easy and customer service was great, the room was wonderful size, we stayed at the Privileged section, the upgrade is totally worth it so that we could take advantage to the Beloved restaurant, however, every restaurant in the resort was wonderful, the service at the bars was great but I have to highlight the outstanding service at the Palapa buffet, I wish I would've written down names of servers, the hostes was AMAZING at accommodating us at a great beach view table every morning and the way she created us every day for breakfast was such nice touch to the start of our day, the cleanliness of the entire place was amazing! The hotel is about 20 minutes from the Tulum hotel zone crowd which worked out great because after visiting Tulum the crowds, the loudness and specially the traffic where too much for us, The Catalonia was relaxing yet vibrant while the pool and pool bar where open. If you are looking for a lively, loud and "club-ish" feeling hotel, this is not it, this si to unwind, relax and get away from crowds and yet it is on the main road so you can get to pretty much any where and after being stuck in traffic for 55 minutes in Tulum to get from one end to the other on what would've been a normal 10 minute drive, we appreciated the location even more! We left to stay one night in Cancun since we had an early flight, we stayed one night at a hotel in the hotel zone of Cancun and it did not meet the high expectations the Catalonia set, we where definitely got spoiled! Every need was met, and we left with an amazing first experience as we had never been to Mexico and we can't wait to get back and stay at the Catalonia!

Carmen Camacho26-05-21

girls get away

I was blown away by the quality of the food at Beloved and the dinner restaurants. I only ate at the buffet for breakfast twice, and it was also fantastic. The resort is beautiful. The room was spacious and the bed was very comfortable. I would say that I expected more singles to be at an adult only resort, and was disappointed to mostly see couples. (no fault of the hotel) They did still have Christmas and valentine decorations outside, which was a little tacky in May. The staff was super helpful and accommodating.

STEPHANIE ELLIS FRANZEN25-05-21

Kindness and Consideration

Fantastic staff from Miguel, the concierge, to Rosa with activities. The staff at Beloved Restaurant, David, Carlos, and Fanny were terrific with all requests as well as Aury and Gabriel at the Tapas Restaurant. Quetzabel as the hostess in the outside breakfast and lunch dining was terrific in seating us without any problems. We were very fortunate to have experienced such professional efficiency and kindness during our entire stay.

ARTUR RYCHEL22-05-21

1st Catalonia Trip

From start to finish, all of my expectations were exceeded.

David Aparicio21-05-21

Nice

3rd time visiting, because COVID I feel they tried to make things work. Lack of communication as to restaurants open and room service was not up to standards

Brian David Schultz18-05-21

May 2021

Great vacation with great friends. Everything and everyone were awesome.

SCHMIDT ELIZABETH17-05-21