royal tulum - adults only

great stay

for the most part our stay was great. Our room was on the ground floor and very dark - it never got any sun. If/when we return we know to request a room on a higher floor. None of the TV stations had a clear image BUT, other than that, the place was amazing!

DIANE BAYARD06-12-19

Amazing resort

The service cannot be beat!

CORA LEE DESROCHES05-12-19

A very good resort with a superb beach.

Overall, this is definitely a 4-star resort. The beach is magnificent with powdery white sand and crystal clear water. There were lots of loungers on the beach and we never had a problem locating a pair for our use. The rooms are adequate but dated. The air conditioning needs overhauling as it was not efficient. At its coldest setting and highest speed, it was still too warm to sleep comfortably. It was a good thing there was a ceiling fan which afforded us some relief. On the restaurants, the breakfast buffet in La Selva was standard. Lunch at la Palapa (buffet) and Sorrento were very good with a wide range of choices. The dinner buffet at la Selva was disappointing and rather unimaginative. A fresh pasta bar would go a long way toward improving this venue. One had to be careful at the buffet grill as some of the meat and fish ended up being overcooked. The best dinner places were the Grill for the steaks and la Terraza for the tapas. The Adelita was good but Mexican fare can be heavy, and the Toscana was also good but unremarkable. Tao Cat is mostly Japanese and Thai cuisine, but was our least favourite since we come from Vancouver, a mecca for Asian fare. The staff was outstanding and attentive, and we would like to single out two people who went above and beyond the call of duty. The first is Quetza, one of the restaurant supervisors, and the other is Marissa, a bar server. They were ever friendly and accommodating, and made our stay memorable. The policy of replacing beach towels in the evening when housekeeping arrived to perform their turn-down service should be revisited. Catalonia Royal Tulum should look to other resorts where towels can be exchanged at any time at certain locations near the beach or pool. Elitism should not be a part of this resort. "Priviledged" guests with special buildings, menu items and beach areas make your other guests feel like second-class citizens. We do not think there is any need for this at a top-class resort, and would hesitate to recommend it for this very reason. Having said all this, the Catalonia Royal Tulum is a very fine resort and we would return, but there is definitely some room for improvement.

ANTHONY SOUZA04-12-19

Amazing Experience

Catalonia Royal Tulum has one of the best beach, and the staff is amazing. Especially the Room Services they made beautiful room decors. The food was very good and lot of variety. Do not miss the Beloved restaurant it has gorgeous view. Overall they everyone in the staff is warm and welcoming. Would definitely recommend.

ALAP NIKHIL VYAS04-12-19

Another Great Week At CRT

Our 19 visit for an 8 day, restful, relaxing and enjoyable time at Catalonia Royal Tulum. The entire staff is wonderful, professional and welcoming. The resort is clean and beautiful. The restaurants and bars are amazing and the beach is the best in the Riviera Maya. We will be back in January 2020!

CARLTON REX DONLEY03-12-19

Benz

This place gets 5 stars from us !

BENJAMIN VAN WIJK03-12-19

Catalonia royal tulum

The hotel and service were very good. The beach was amazing! The food was ok in the buffet. The breakfast especially was not great. The a la carte were better. I wish there had been more Mexican food available in general.

KIMBERLY ADELL HAGAN03-12-19

Fun but average

The resorts beach was beautiful and the staff was friendly. The resort is on the smaller size but I didn’t mind that. I did not like the food, the proteins were overcooked or the food lacked seasoning. Lastly the drinks were okay, the alcohol was cheap and the drinks were a 50/50 shot on being good. Unfortunately I will not be returning.

KRISTINE LYNNEA FRAZER02-12-19

Mexico

Very relaxing holiday

THOMAS JOSEPH BOURKE02-12-19

Nice resort

this was a nice resort but a got bit up by bugs bad. That was the only done fall of this resort.

SUSAN MARIE EHRMAN02-12-19

Best Resort in Mexico

This was our second stay at Catalonia Royal Tulum. The food is always great. The staff are very friendly and attentive. The entertainment crew are fun and energetic.

MICHAEL RIOS02-12-19

tres agreable sejour

tres agreable sejour dans un resort a taille humaine

MICHEL YVES BLOCH02-12-19

Let down by the food

This was our third visit to this resort. We like this resort for the value, friendly staff and great beach and pool area. We always choose the 'Privileged' option when booking to get access to the Beloved restaurant and designated beach area. For our past two visits the food was acceptable - we have stayed in resorts with better food and premium drinks but were willing to accept a trade-off at Catalonia Tulum. However this most recent visit, the food was simply not acceptable and we will look elsewhere for our next trip. On our third day we had lunch at Beloved and we both ordered a hamburger. The service was slow, and when the burgers arrived they were raw. We immediately sent them back and left the restaurant. On our last night we had dinner at Tao Cat and the meals there were also very disappointing. I was served a curry without any curry sauce at all - it was simply a bowl of chicken and broccoli.

VAUGHAN PETER SHIRLEY02-12-19

Hotel Catalonia royal tulum

Hotel very environmentally very good wildlife in a lot of areas, Pool area very good, Beach area wonderful, reception area very nice, room a bit tired, Food ok , eat in the Italian once but not good so went to the buffet after that, restaurant staff not organised, struggled to change dollars for tips, so didn’t tip as much as usual,

RAYMOND TASSI02-12-19

Great vacation

Excellent service from dedicated friendly employees. Food at every venue was fastastic.

DOUGLAS GENE COX02-12-19

Accueil à l'arrivée

Sauf à l'arrivée, comme avons refusé de prendre forfait avec privilèges...le commis commença son accueil en nous précisant ce que nous n'avions pas le droit! Comme comprenions peu l'anglais, ce n'était pas clair pour nous même s'il avait mis des X où n'avions pas le droit d'aller!!! N'avons pas apprécié l'accueil à notre arrivée

RUTH JOHNS02-12-19

Catalonia Royal Tulum

Loved this resort. It is adult only. Very quiet, which we like. The beach is one of the nicest and longest resort beach we have been on. Rooms had lots of privacy. Surrounded by woods but no bugs in November. Gym could use better air conditioning and some mats. Dumbbells were good. Cardio equipment was good. More towels and please add mats for laying on the floor. We were 3rd floor and loved our room.

BRIAN NOILES01-12-19

Wonderful trip!

We had a great time. It’s exactly what we wanted. Peaceful and relaxing. Great food and even better service. Wish we could have stayed longer.

STEPHANIE ANN IGOE01-12-19

Not as good as before

We have stayed at the Catalonia Royal Tulum many times. The last two times (November 2019 and April 2019) we noticed some issues. First, despite emailing the resort prior to our trip in April that we would be celebrating our 15th wedding anniversary, there were no special touches as before. We did receive a bottle of champagne for our November trip after I told guest services about our anniversary trip 6 months before. The food preparation and quality has also slipped, inedible beef tenderloin (again) at the Steakhouse. Even B'loved has lost some quality in preparation (raw tuna steak) and breakfast was inconsistent as far as food preparation. Juan and Gabriela (formerly of B'loved) are fabulous and have become friends. The service cannot be beat. There is a problem with some guests taking advantage of other guests - playing their own music at the pool and pool bar too loud (we listen to our own on headphones or turned low not to bother others) and others that remove items from pool chairs. Some oversight is needed at the pool and beach to discourage this behavior. Additionally, please see about having designated smoking areas so people are not bothered by it at the pool, beach and restaurants. Our room was always spotless and great, as usual. It is a beautiful resort and we'd like to see it stay that way in all areas of hospitality.

MICHELLE ANNE DE FOREST01-12-19

Excellence

great place and service

JENNIFER VAILLOO01-12-19

First Hallyday in mexico

Very good everybody was kind and polite,L realy love my experience at tour ressort

MICHEL GAGNON01-12-19

Good time

We ad a good time I felt the rooms needed a face lift and the Mosquito's were vicious but the staff were top notch and took very good care of us. We had a good time but will probably not be staying again.

STEVEN PICKERING30-11-19

Best beach

Pros. Food and staff Cons. No good bar for guest to gather if it rains or before dinner. Lost 2 points as we paid extra for privileged as the web site says it included being in the building closest to pool (building 6) and I have trouble walking due to disability. I was informed on arrival that web site is wrong and I would be in building closest to lobby. Spent the first 3 days in pain due to all the walking and then after 3 days of complaining they finally agreed to move us to building 6 which for me was very difficult. Balance of trip was excellent. Staff is amazing (except for front desk).

PATRICIA MCMURRAY28-11-19

Nov 2019

Had an absolutely amazing time! The weather was perfect, staff super friendly, and the food very good. LillyBeth is a gem and welcomed us each morning with a huge smile! Already miss you all down there!

REBECCA SCHEMM28-11-19

November memories

The hotel staff, room, bars and entertainment were great as always. The food at the restaurants did not seem to be as good as it has been in the past. At Bloved for example our food was only warm at best. We found the same in the steak house as well as the Italian restaurant. My wife actually didn’t eat the chicken breast she was served in the Italian restaurant it was so bad. We don’t complain but just head to the buffet which always produces something we like.

MURRAY LLOYD GILBERT28-11-19