punta cana

Beautiful resort

Spent 2 very relaxing weeks. The rooms were clean and well maintained, gardens are beautiful and all the staff we met were lovely. I would say everything, entertainment especially, is very much geared up for Spanish and French speakers, but overall we had a great holiday

Louise Brenson04-08-19

Great vacation

Had a wonderful relaxing stay here. Staff were all friendly and quick to respond when we asked something of them. Had an issue with the air conditioning in our room, someone as there to investigate within 10 minutes. When the issue could not be resolved immediately , they moved us to another room so we would not have our stay interrupted by maintenance workers coming in and out. Lots of different restaurants to choose from for dinner. Bit of a seaweed problem at the beach but of course the hotel does not have control over nature.

JEFFERY LEE HACKER01-08-19

GIRLS TRIP

Fui en un viaje solo de chicas, y nuestra experiencia fue espectacular porque estábamos en grupo y nos divertíamos hasta solas en la piscina y la discoteca. El grupo de animación del hotel es muy bueno, siempre dispuestos a ser tu experiencia mas alegre. Resaltando la labor de Pacho y flecha quienes nos sintieron sentir como en casa. Me gustó que el hotel tiene muchas áreas en la playa para descansar, tipo camas, y no cobran extras para su uso como en otros hoteles. Deben mejorar la comida, lo único espectacular es el desayuno, y el almuerzo en el Buffet es aceptable, me encantó el Coffee Shop, sin embargo las cenas en los restaurantes no es la mejor. La única buena es el japones, el cual es una odisea poder entrar. Por lo cual, recomiendo que los restaurantes sean por previa reservación. En cuanto a las habitaciones, tienen que mejorar los aires acondicionados, teníamos 3 habitaciones y todas tenían problemas con el aire, casi no se sentía, y Punta Cana es muy caliente. Ademas las habitaciones necesitan rush mas luz, es muy oscura, necesita luz al menos en el vanity de la habitacion En general, el hotel es bueno, y vale el valor del precio porque no es un hotel caro para ser all inclusive.

NAYIBE CHABEBE,31-07-19

Great Resort, Low Quality Food

We spent 4 nights at the resort recently for a wedding, and we had a great time. The poolside bar was a highlight and made the trip very fun, as it was a great place to get together with our group of friends. We had great and friendly experiences with all of the staff at the resort. Everyone was kind and helpful. The one major issue was unfortunately the food. We had a few experiences, such as at Toscana where the food was pretty good. But besides that, it was all average or below average at best. The food coming out at the restaurants seemed prepackaged/frozen/microwaved. None of the food (except for what the chefs at the buffets were cooking right in front of us) looked like it was cooked in a kitchen in the back. It was unfortunate to be at such a beautiful resort, but be disappointed at literally every single meal. I would highly recommend updating the quality of the food. I would have also enjoyed to experience some authentic Dominican food but there was very little of it. Additionally, the air conditioning in our villa could have been stronger. Overall a great experience but the food definitely needs improvement before we will return.

ERIN TALISMAN31-07-19

Un buen hotel pero deben mejorar

Demasiadas áreas que deben mejorar para beneficio del huésped.

MIRELSA RIVERA CASTRO30-07-19

Family vacation

Rooms are to old, dirty and air conditioning and refrigerator not working properly

ANDERSON BORGES29-07-19

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ABIGAIL RIVERA20-07-19

Special holiday

Would not rate this a five star hotel. We were privilege customers. The only good thing about privilege was the room which was perfect good size kept clean and maid were amazing. The beach area for us was nice but attitude from Elizabeth barmaid was ridiculous until you tipped her.. Don't think she liked Scottish people We paid for this service so really shouldn't need to tip we don't mind tipping if you get good service. A la carte was very poor. Steakhouse very very basic everything cold. Italian where do I start.. Staff were lovely but food and drink.. Wouldn't wash your feet in it.. let it down. Special holiday ruined as hubby got gastroentiritis (food poisoning Italian) doctor at hotel was amazing put on drip and could not leave room for 5 days as so ill. I then had stomach bug the day leaving ill for 5 days.

Nicol Kathleen17-07-19

Amazing Experience!

Had an awesome time at the resort. Was our first time! Will definitely consider Catalonia again in our trips!

DANISH SALEEM15-07-19

Buen hotel en general

Mi familia y yo escogimos visitar este hotel por su acercamiento a la naturaleza y lo hermoso que se veía en el website. A pesar de que la estadía fue muy amena, hubieron varias cosas que hubiera preferido de otra forma. Mi esposo y yo decidimos hacer upgrade a la habitación "priviledge" porque la que nos asignaron de primeras tenía un fuerte olor como si llevara muchos días cerrada y a humedad, al igual que las habitaciones de otros miembros de mi familia que tenían también problemas con el aire acondicionado y liqueos en las paredes. Así que decidimos cambiar para evitar todo esto, pero la habitación priviledge que nos asignaron tenía olor a cigarrillo que no se fue a pesar de que solicitamos que limpiaran varias veces. En cuanto a las facilidades del hotel, habían muchas áreas sucias. Los bordes de la piscina estaban resbaladizos y de color verde lo que parecía ser limo y podías observar excremento de aves flotando por el agua, al igual que las paredes y algunas áreas de estar. El personal la mayoría eran amables pero no del todo profesionales. Los empleados del lobby hicieron difícil el proceso de resolver todo el asunto de las habitaciones que mencioné arriba. La comida estuvo muy buena, a pesar de ser básicamente el mismo todos los días en cada buffet. De igual forma los restaurantes estuvieron bien. Sin embargo el snack bar que está abierto 24horas lo único agradable de comer era la pizza recién hecha, pues todo siempre lucía viejo y con moscas alrededor. En general fue un hotel agradable para el precio. El hecho de que hubiera WiFi disponible en todo el hotel fue muy útil para no estar descomunicado por completo. Algo que pienso que deberían mejorar es el aire acondicionado pues no parecía funcionar en ninguna de las áreas que había y mucho menos en el casino o discoteca (que solo abría de 11pm-2am para obligarte a ver las otras actividades), la calor se sentía asfixiante. Y pues obviamente cambiar la actitud de empleados que resuelven situaciones en el lobby y enseñarles de hospitalidad. El resto como los meseros, entretenimiento y mantenimiento no se puede decir lo mismo pues fueron excepcionales.

IVANIES SANCHEZ15-07-19

Good

The prille were friendly and the beach was beautiful

MARLEEN VAN TILBORG15-07-19

Excelente

Excelente

MELVIN RODRIGUEZ10-07-19

My child asked to come back next year

Overall the hotel are great. Everything is beautiful. The place is run down a bit. Our room was exactly at the the pool which was perfect. The signage is not very helpful and lacking as well. The staff need be a little more energy. Not many of them looks like they are happy working there.

LI FOTICH08-07-19

2019 Summer Vacay

The overall experience at the resort was very enjoyable. We were displeased with the room and air conditioning. We had to move rooms after check in due to our room being over 90 degrees with the air on. The cleanliness of the room and resort was very good. We enjoyed the entertainment staff and the events at the resort.

STEVEN RICHARDS08-07-19

Catalonia in DR

Overall level of service average.

KEVIN PAUL BUSHOUSE06-07-19

Catalonia

Très bel endroit, deco de bon goût. Points négatifs: nettoyage de la chambre Vente sous pression de la part de la chaîne d’hit Pour réservation future Belle expérience

EDITH LAROSE01-07-19

Punta cana

The stay was ok

ALBERTO GOMES01-07-19

Muy Bueno

Comida Trato Limpieza Animacion

RIVERA, CARMEN RIVERA, CARMEN30-06-19

Loyal customer

While everything was good, as a long time annual customer I notice slight changes on the over quality. The people are very good but maintenance items like the pool, Algae and black algae all over the pool, some of food quality has decline some over the past years.

GUSTAVO LINO FUERTE25-06-19

Great place

Loved it!

Kelly Smith25-06-19

Couples Holiday

Was perfect everything we could’ve asked for

PAIGE LANCASTER22-06-19

Relaxation

Very relaxed hotel beautiful gardens excellent service and staff

michael kilcoyne12-06-19

Superb

Excellent service, great selection of food and restaurants.

john SLAUGHTER11-06-19

JUSTINE LOIS CORKERY10-06-19

A goog experience

As allways very hapy in the resort

RAFAEL MARIO LOPEZ GUTIERREZ05-06-19