Great service, staff & entertainment

I was impressed with the overall service, particularly the response to hurricane Fiona and the friendliness and energy shown by the staff especially Wiliany. Thank you for keeping our group entertained.

BRIAN MAZAIWANA26-09-22

Tiempo relajante

Ok

ALICEVETTE RUIZ26-09-22

Personnel excellent

Tout a été parfait. La prise en charge dû à l’ouragan Fiona à été excellent . Ils ont rassurer les clients

DENISE LAPOINTE,24-09-22

Great hotel

This was our second time visiting this hotel. We went in 2018 and 2022, this time taking our daughter. Great fresh food and the surrounding ground is kept immaculate. Beautiful

CHELSEA JONES24-09-22

Excellent Customer Service

We had a great time! the staff at Catalonia Hotels and Resorts were terrific. We will definitely be back but not during Hurricane season. We survived Hurricane Fiona.

ELELTA KAHSAY23-09-22

Pleasant stay at Catalonia

Despite being hit by Hurricane Fiona at the end of our trip. Had an amazing trip. The staff handled the Hurricane very well.

LIAM READY21-09-22

Thank you!

We loved our time at Catalonia Bavaro!

CELESTE RYAN20-09-22

Nice vacation

Nice hotel to become after renovation.

JEAN TURGEON19-09-22

Lovely holiday

We stayed at the Catalonia Golf and Beach resort for 2 weeks. Hotel was nice but could do with some updating especially in the bedrooms. Food was good but very repetitive. The Japanese restaurant was our favourite. Was disappointed with the beach as the sea is full of seaweed but the workers do an excellent job in attempting to clear it every morning (the sea is obviously not the hotels fault). The animation team are all brilliant, however our biggest complaint would be the separate French animation team who make the English feel very unwelcome not sure why a separate team is required just for the French as there isn’t a team for any other country. Overall we had a great 2 week stay.

REBECCA PEARCE19-09-22

JG

The resort was nice. The staff were very friendly. Front desk seemed understaffed but they were very helpful.

JEFFREY GREER16-09-22

3rd time is always the charm

This is the 3rd time I stay at one of your properties. The staff at Punta Cana did not disappoint everything I wanted out this trip I got.

JOSE RIVERA16-09-22

First Post Pandemic International Trip

We had a great time at the Catalonia. Perfect mix of fun and relaxation. The service was excellent and with all the food options you will not go hungry! Definitely will be coming back!

GAIL DE15-09-22

Sept ‘22

I stayed in the Catalonia resort in Sept 2022 for 10 days as a solo traveller. The reception area is stunning with welcoming and friendly staff. The main walkway is lovely. Although the lake/water areas could be cleaner and have a lot of stagnant water. The room was a good size, big comfy bed and suitable for the stay. The pool area is large and my only ‘complaint’ would be that the pool and the pool area could be cleaner, especially the area around the pool.

WAYNE CONNOLLY15-09-22

Catalonia bavaro

Stayed her a couple of times great place to stay.The beach is superb rooms and food also great

KENNETH BECKETT14-09-22

70 years celebration

Started at the Catalonia with a preferred romantic. Excellent value for the money... However when we got to our room( we had to wait from 12 to three because it was not ready , but we knew we would have to wait) the room floors were dirty, started walking bare foot and after a couple of minutes the feet were awful. We called and the offered to come and clean( we said wait till the next day) the shower hose was broken , the frigo bar dis not work was hot. Since we had relative in the Royal we decided to pay the extra 300 dollars for a better room and environment. The Royal, the room was fine( getting the right temperature of the shower water is an adventure) but in general was pretty good. Seems like the personnel is more attentive and the maintenance is a lot more detail oriented at the Royal. The food offerings although not much of buffet very enjoyable. The Thalassa restaurant has a very nice environment.

ENRIQUE ALEJANDRO NAVARRETE13-09-22

my experience

The phone in our room never work, the WhatsApp # we got no one answer. One day the maid took our dirty towels, and forgot to bring clean towels, we have to ask for it several times. One of night stand lamps didn't work, no body came to check it. The USB outlets by our beds didn't work either. The shower was VERY small.

ABEL SANCHEZ13-09-22

Emergency One Night Stay

I missed my flight and I needed a hotel for one night and found your location - it was perfect. I only wished you had airport shuttles.

LISA BERKLEY13-09-22

Amazing

Amazing holiday third time coming we love it. Only thing this time is the snack bar wasn’t very good only did pizza

KAY ANDREWS12-09-22

My holiday

Second time of staying at this hotel last time 2015 it has grown a lot since but still a lovely complete

JASON HARRIS12-09-22

family holiday

WE HAD PROBLEMS WITH FIRST ROOMS AND HAD TO MOVE NEXT DAY .WILSON THE REP HELPED SORT THINGS OUT .ROOMS WHERE GOOD THEN .

TINA READ11-09-22

Amazing

Everyone is so friendly and so outgoing!

SARAI TLAXCA10-09-22

Excellent

Thank you all

MELISSA ORTIZ10-09-22

Great vacation

Amazing time, great food. Amazing service and great vacation.

AARON PABLO 09-09-22

Home away from Home...

Dominican Republic is my second Home. I have visited Catalonia Bavaro several times. The last six visits, with my grandson. I feel at home and relaxed. The personnel were very helpful and friendly. Safety and cleanness, all around you.

ELSIE MORALES08-09-22

Great Resort, some disappointing areas!

The resort as a whole is great. Facilities, food, drinks, location etc are great. However the rooms are in some need of modernisation and housekeeping services often forgot to leave us towels, drinks. Upon arrival our rooms were allocated and upon entry into these rooms, we realised that our 13 year old wouldn’t have his own bed. 2 rooms paid for, for 5 sharing. 3 beds in total. Requested an additional bed, but nothing happened for 4 days. Spoke to our TUI rep who requested the same and within a day this was provided. However 5 days had passed by this time. This was a Shame it took this long!,

STEPHEN SANDEMAN07-09-22

I’m upset with BD Experience

My stay in the hotel was amazing and the way I was treated was great! My only issue is with the company that sells the trips inside the hotel and I would like to see how I can get my refund. Before I paid for the boogie ride I asked two different representative regarding the trip and they both assured me it was a 4 hour boogie Tour and it was not true. We spent 15 minutes in a cenote, 25-30 min in the boogie and the rest of the “tour” was in the local stores. I specifically asked if we spent to much time in stores I wasn’t going to do it and they reassured me it was a fun tour on boogie. Not also that I have to call my bank because I see 2 transactions for almost $40 that I don’t recognize. Having a company that lies to your guest can really damage and taint the great service Catalonia provided. So if you can help me get this resolved I would greatly appreciate it.

JOSHUA RIVERA06-09-22

Aire acondicionado

El aire acondicionado de la habitación siempre estuvo caliente el televisor no funcionaba ni el teléfono de la habitación de lo contrario todo lo demás estuvo excelente

ALEX RIOS06-09-22

Estadía familiar

La experiencia fue muy buena

GIVOMNJOW ROEBUCK05-09-22

Best Vacation!

Excellent service, food and entertainment. I enjoyed my stay at Catalonia, I will be back soon.

ANDREA ORTIZ05-09-22

Amenidades

El hotel muy bonito, limpio, los cuartos pudieran recibir mejor atención ya que se ven algo deteriorados, las almohadas son muy delgadas y habian algunas filtraciones. El entretenimiento puede mejorar ya que es bastante repetitivo

LIANNIE ROSARIO05-09-22