My Preferred Hotel, Because Of The Staff

The hotel facilities and amenities are nice, but the staff separates this hotel from others where I have stayed as guest. The staff is professional, knowledgeable, helpful, personable, caring and patient.

Vannie Williams Jr09-04-22

A Nice Weekend

The hotel has a very nice design. I was upset with the kids toilet that ran constantly. Then I was hit with a parking bill that I didn't know about.

MARCUS BETTIS05-04-22

What an experience!

My stay at Hotel Catalonia was a much needed experience! From the time I entered, check in was a breeze! I got to my room (oceanview) it was breathtaking, the room is super spacious and clean! My room service lady was really nice and she took good care of maintaining/replenishing the cleanliness of the room. The complimentary breakfast was ohhh so good! Dinner and lunch was also a hit. The only minor hiccup I had was that the restaurant/ bar doesn't provide juices like cranberry(Oceanspray), orange juice etc. I can't wait to return! Thanks for having me!

CHANTELLE LOOBY04-04-22

Excellent Hotel

The Ocean view, food, and service were all outstanding. Will return whenever I am in Santo Domingo.

Charles Fritz01-04-22

Hotel Stay

Rooms are depressing / But clean / Shower head was not straight/ could not adjust . Carpet is old / Safe in room did not work / Air conditioning was too loud.

SAMUEL NITKA24-03-22

My first Catalonia experience

I enjoyed my stay at Catalonia, from the time of arrival, when the front desk staff resolved the cancellation of the booking company to the good room and excellent breakfast service. I will not forget dinner I experienced at the restaurant with the beautiful classical music and the pleasantly served appetizers. Naturally the view was the best, the room peaceful in spite of all the traffic below and the staff professional and pleasant. Looking forward to my next stay!

PATRONELLA BLANKEN14-03-22

Will come back...

Well i have been a regular customer of catalonia and hope to come back more often. The last time i tried to come back the person at the reservation did not care about customer service and never got back to as i wanted to book for a couple of nights more. I tried calling her for the next day but never attended the phone nor the team got back to me. It's a pity.

KRIS DUDDUKURI12-03-22

Wonderful

Location is good, friendly, needs some attention to deck areas in maintenance and cleaning outside decks. Lobby was beautiful , breakfast food was plentiful and basic.

GLENN SCHECHER15-02-22

Good

My overall stay was good I’m a rewards member and they didn’t honor any of my rewards benefits while I was there and front desk clerk wasn’t knowledgeable about the rates or any questions I had.

Avante Greene14-02-22

Short stay

Nice hotel,very good breafast -buffet . Very good restaurant Filigrana .The only problem is the furniture of the bed room : too old ,half destroyed ….

MICHEL VINCENT26-01-22

Experience at Catalonia

They served good breakfast But the hotel is not clean..there s this smell

Pascale SYLVESTRE08-12-21

Plus vs Minus

Plus: Miguel (Stewarding Service) If it wasn't for him, I would rate your hotel 2 stars. He was a true standout among very poor response for customer service. I called 3 and 4 times for related problems. Nobody showed up. Plus: My room view of the ocean was excellent. Plus: The maid was very polite and professional. Plus: Breakfast items were plentiful. Minus: My room AC was barely AC ....more like cool. Minus: Had to call 3 or 4 times to get service.... Waited hours in my room (for nothing)..

WALTER MILES LAW18-11-21

Catalonia Santo Domingo

Todo estuvo muy bien, gracias

MARIO P MOLINS17-11-21

Awesome Experience

The staff was really friendly and the food was excellent.

MYRTIL ENOCK14-09-21

It was an ok stay

The hotel looks great when walking in. Amazingly high ceilings with a beautiful glass elevator. The problems started when I arrived in my first room. No WiFi to call my family. They switched me to a room next door and after promising the wifi worked.... it still didn't. So now no internet for the rest of that night. They then moved me to a room on the 16th FL and then finally.... wifi! The view was amazing here and overlooked the ocean. The next day I had no hot water. After calling downstairs the lady at the front desk promised it would be on in 15 minutes....an hour and 15 minutes later I have to leave and still no hot water. The room furniture was cracked and really old as was the bathroom. The first day I went to the lobby to get an iced cappuccino which was good and the next day another person working there said they couldn't make them. The gym is kind of old and also the blinds in the room let the sun in in the morning.

ALAIN BLAKE31-08-21

Good but old

The hotel was nice but it is very old. The rooms need to get makeover. our bathroom was dirty and part of the floor was broken. The breakfast was very good and the staff was nice.

Kfir nahari25-08-21

Expedia

Consistently cheaper on expedia. Always a negotiation and a fight to get a good rate. I don't see how this rewards does any good.

DAVID LAXTON21-08-21

Counter people

The counter people needs to be more profetional. At the time of my check out, i stood there for over a minute and the two person that were there had a personal conversation and kind of ignored me, not even said good morning or please to wait. I took the desition of leaving the keys on the counter and walked away.

SAUL F ULLOA22-07-21

Good customer service

I love this place

SERGINO DUVIL29-06-21

Excellent

The place is the best on service, I have been working on hotels my all life and never seen this before, who ever is in charged to train them is doing a good job. They are good and professional!!!

Pierre Wilson01-06-21

Bathroom

Too small

IZKA COULANGES24-05-21