Helpful staff, perfect location

Just a brief stay for us following our cruise Staff friendly as ever ( we stayed for 11 nights last year) In particular, the staff who helped us following our delayed flight home Cassandra, and her manager Both were excellent, in a very stressful situation, did their utmost to help us. Cassandra in particular put our minds at rest, tried to contact Tui numerous times for us , she went above and beyond ❤️

ELIZABETH JANE FITZGERALD27-06-22

Superior Sea View Room

We have just returned from a 14-day stay in a Superior Sea View Room on the first floor. The View from the room was breathtaking and we thoroughly enjoyed sitting on the balcony. The room itself was very large with a massive and very comfortable queen-sized bed, also 2 easy chairs and a small coffee table, a sizeable fridge and free safe, so far very good. The bathroom was disappointing it had a large crack in the sink which had become very discoloured, the bottom of the door was all cracked and splintered with the paint peeling, also there was a doorstop exactly at the point were you exit the bath/shower which is ridiculously dangerous, the shower though was very new and very powerful. It would appear the lounge area of the room had had a full renovation yet the bathroom had only a new shower installed, this seemed a little like a false economy. All the staff were very polite, very cheerful and very attentive which made you feel extremely welcome. The Food overall I thought was really nice, the only gripe, we had to constantly wait for bacon and eggs to be cooked at breakfast, you had to ask and they were cooked in front of you whilst you waited, taking into account they are the two most popular breakfast items it triggered waiting times up to 15 minutes, I cannot understand why they were not cooked in the kitchen and brought out en masse. All areas of the hotel were very clean, the lounge area is very comfortable and the gym is brilliant. Overall We absolutely loved our stay at the Catalonia and these points we have raised would certainly not put us off from returning.

SAEED HASSAN27-06-22

Hotel

Dining room staff very good, good choice of food. Unable to use sun beds at pool in 14 days stay, towels placed to reserve sunbeds , should be addressed. Room not superior standard, very shabby, not cleaned thoroughly

KATHLEEN WHIGHAM27-06-22

Excellent Hotel

We arrived at the Catalonia Del Mar at 3am and was met by a very friendly and efficient receptionist (Ivan) who checked us in promptly and explained everything we needed to know. Our room was on the third floor and was spotless. After checking our booking when we awoke, we realised we had been given the wrong room and went to reception. This was dealt with immediately by the apologetic manager who arranged for all our luggage to be taken to the correct room by the hotel staff. We were on the top floor in the corner overlooking the harbour with fantastic sea views. The large balcony was furnished with 2 sunbeds, 2 chairs and a table where we spent a lot of time sunbathing and people watching. The room was cleaned daily and supplied with fresh towels. The pool area was large enough for the amount of people who wanted it and also a large first floor terrace to cope with the overspill. The sunbed squirrels were in abundance during our stay, towels on at 6am but only arriving to their beds late afternoon. The food in the hotel was good with a wide variety (if people went hungry it was their own fault). The staff were very friendly and polite, nothing was too much trouble. The hotel location was perfect with everything we needed within 250 yards (supermarkets, souvenirs, bars & restaurants etc.) All in all we had a fantastic week in Cala Bona and would have no hesitation of staying at the Catalonia Del Mar again.

DEBORAH JAMESON27-06-22

Good stay

All the staff at the catalonia are very helpful & polite. The rooms are clean and tidy. The only fault us that there isn't enough draw space for a 2 week stay. Even though the maid cleaned the room everyday. The cups & glass tumbler Were not cleaned. The shower gel container wasn't topped up & the tea/coffee tray was also not topped. The bath hadn't been cleaned where the shower gel had dripped.I did go to reception regarding the clean glasses and tea tray and they did replace the glasses. But the glasses & tray continued not being cleaned. The food overall was good at the hotel. The only night I had was my last night where I struggled to what to eat. I had lasagne which was cold in places. The rest of our stay was very pleasant. I should give a shout out and 5 stars to Louis who on our first night when we had a problem with the safe he rectified it straight away. The other slight complaint I have is that the restaurant wasn't open before 6 for a cold breakfast the hotel reception said there would be a picnic with sandwich & fruit & water when we went for this there was only ham,cheese & pastries set out to make up yourself with no water. We had to ask for the bottles of water. There could be some improvement on this service.

JULIE FIRTH27-06-22

2nd visit

Nice hotel good location staff worked hard to please everyone.

TERENCE PEARSON27-06-22

Holiday 2022

Nicely situated Hotel. Most staff helpful, some not so helpful. A friend travelling with us had to have her door key sorted 7 times blaming mobile phone for wiping it. Didn't have a phone. We stayed in room 003. Nice room. Problems. People up at 5.30am moving sunbeds and placing towels on them. I'm disabled, had to ask people to move sunbeds as they had them up to gate entrance. All along where those rooms are should be kept clear for wheelchair users to get by. Food, good choices but cold. Breakfast eggs etc, cold. Evening meals again cold and having to wait for stuff to be cooked. That resulted in going out to eat. If I wanted breakfast only I would have booked that. I love cala bona and been coming for 36 years. I won't be coming back to the Caladonia del Mar unless big improvements are made.

HARRY THORNELY27-06-22

Excellent

We stayed at this hotel last year and in all honesty the food left a bit to be desired. However, huge improvement this year, food excellent, staff obliging and polite, location brilliant. Thoroughly enjoyed our stay

GLYNN RAGAN27-06-22

4th stay at Catalonia Del Mar

We first visited the Catalonia Del Mar in 2016 and just had our 4th visit. Pros: Clean and comfortable rooms Excellent selection of food - always fresh and hot Friendly staff Excellent location Mealtimes not too crowded Bar prices comparable to local bars Cons: Pool area gets crowded Sun deck could use more parasols / shade I strongly recommend the Catalonia Del Mar and we have already booked to return in 2023.

CRAIG SUTCLIFFE25-06-22

Fully Recommended

A very nice hotel in a beautiful location. Clean rooms and friendly staff. Lovely pool area which does get crowded but we managed to find us beds every day. They even popped a free bottle of fizz in the fridge for us when they learned that we were on our honeymoon, lovely surprise

ANDREW TROBE23-06-22

Catalonia del Mar Mallorca

Good hotel, good food, lots of choice. Had a lovely room overlooking the harbour. Only thing I will say is could never get a sunbed or umbrella by the pool. People getting up at the crack of dawn putting towels down. Ridiculous. Far too crowded around the pool too.

PAUL CHATFIELD22-06-22

Super holiday

We loved this hotel from the friendly staff to the location and plentiful choice of food. It's a welcoming place to stay and would recommend both it and Cala Bona for a place to visit.

CAROL PREECE22-06-22

Lovely hotel. BUT no TUI repot be seen , reception not to bothered

Lovely situated hotel overlooking marina, food nice, shower hard to work,

JULIA GASCOIGNE22-06-22

Friendly staff!

At hotel from 7/06/2022 for 2 weeks! All staff were friendly and helpful. Breakfast was cooked freshly with so much to choose from. Ate dinner in hotel a few time, great selection of food, steak, chicken and fish were cooked to your choice. Chefs all wore masks and the restaurant was spotless! Serving staff were polite and friendly and always greeted us on arrival! Special mention goes to Alicia who works so hard all day doing various things around the pool. Only complaint is that selfish people are out as early as 6.30am booking their loungers for the day!!! The first week the lifeguard played music so loud that you couldn't concentrate to read a book, I nicknamed him Mr. Bombastic!!!! The second week it was so much better!!!

CHRISTOPHER DEWAR22-06-22

Beautiful sunrise from our room.

We loved our room and balcony. Room 434. Loved that you could change your pool towels every day. Free safe is great. Loads of food choices. Loved the entertainment night and day.

JOSEPH SINGER22-06-22

Miss

Not what we got Told when booked it looked different to what qe seen in brochures the pool was smaller than pictures needed a handle on the shallow end of pool didn’t have one it was dangerous

LPMS RALPHS21-06-22

Lovely Hotel

Thank you for such a lovely time at the hotel your staff were very pleasant and helpful always willing to help. The food in the restaurant was excellent with plenty of choice and always fresh and hot. Our cleaning lady was very pleasant and kept the room clean and tidy with great speed my I add well done.

TINA VIVENNE MUNFORD20-06-22

Room 430

Great room. Food was perfect. Didn't like the way people were able to leave their towels on the sunbeds overnight.

DANIEL MC20-06-22

Enjoyed my stay

All good very nice hotel with friendly and helpful staff.Excellent facilities and a top rate breakfast.Would recommend.

MARTIN WRIGHT19-06-22

Lovely holiday

Nice hotel situated overlooking the harbour in Cala Bona

SUSAN RHODES17-06-22

Catalonia del Mar, Cala Bona

Excellent location. Room with terrace was beautiful. Buffet breakfast and evening meal excellent. Good evening entertainment.

RODNEY KEEN16-06-22

Holiday June 2022 catalonia

Hotel in Nice location, rooms and public areas, presented will good standard, with room cleaned daily, lovely pool area. Heard a number off complaints cold food and restaurant service concerns re staff leaving customers wanting, constantly leaving there duty post not for valied reason. Staff and management not actively involved should so know active role modelling. This does not meet 4 stars stands in my experience. Problem lies with the training off your staff.

CAROLE DOYLE16-06-22