A resort that cares for its guest

My wife and I had planned this trip to celebrate our anniversary and my birthday. My wife’s mother had been put in the hospital and we were supposed to have cell service when we got there. The cell service did not get the international calling working, my wife was a basket case but the resort came thru and helped us with getting calls thru. The staff is all about taking care of there guest and making sure that all can be done to make your stay is the best . Thanks from my wife and myself

SHAUN DUANE BOWEN15-03-21

Wonderful visit

A, clean a and relaxed atmosphere. Amazing service, the food at Beloved was so delicious it far Exceeded my expectations! The staff was friendly and fun! It was a great time!

KAISER TERI L15-03-21

Excellent service

We had a very nice and relaxing time at Catalonia, service is very good, everybody went out of their way to give us a good service. Entertainment team always had a fun activity to offer.

JORGE RIOS MORALES14-03-21

Welcoming and

We really enjoyed our time at Catalonia, the staff was very friendly and helpful. The food at both B'loved and the buffet were delicious. The only down side was that the other restaurants were closed, I believe to due COVID so we understand. Great service, very accommodating. Room was large and very clean. 10/10 would stay here again.

KRYSHA NIKOLLE WALSH14-03-21

Whole stay

We wished more of the food options were available but understand the restrictions of covid.

TIMOTHY VICTOR LUEBBERING09-03-21

Wonderful

Loved our stay at this resort. The staff was very kind and helpful the entire length of our vacation. The location is on one of the best beaches in the World. They have five different restaurant venues to sample food from around the world. From this location you can sail, swim, jet ski, tour the Talum ruins, visit the underground pools and above ground points of interest on a daily basis. We would difinitly return to this location for a relaxing vacation.

JOHN DOUGLAS DELUNA08-03-21

Fabulous

We had an incredible time...we definitely plan to return to Catalonia...The staff was extremely friendly & Absolutely delightful along with extremely hard working...

PHILIP S ALBERGO08-03-21

We had an awesome time!

We loved our stay at the resort! The pros: The staff is all friendly and amazing. They truly go out of their way to provide every comfort. The air condition in our room was lovely. The beach was fantastic! The activities team was amazing! They were sweet and funny and kind. Cons: The website was inaccurate. We were expecting some modifications due to covid but no mention was made of just how extensive the reductions would be. The choices in food was extremely limited. We were there a week and the buffet was open twice. There were no amenities as far as water crafts, or anything else promised on website. The beautiful pool closed at 7pm We booked a 600$ excursion through the resort and it was subpar. It felt as if they already had our money so minimal effort was put into the trip. Besides the covid related set backs the resort is beautiful! Having nature all around you is a huge plus!

Anna Juarez08-03-21

Friendly staff

Would highly recommend.

Jennifer Marie Heckathorn01-03-21

UNBELIEVABLE EXPERIENCE!

We stayed at Catalonia Playa Maroma for 10 days and it was spectacular! Resort is older but maintained to perfection (NO trash anywhere like another review stated). This resort is very large with so much outdoor space to comfortably sit and just watch the waves at night -couches, beds, chairs, hammocks..you name it and they have it! Restaurants rotate during the week (always 2-3 open) with a breakfast and lunch buffet at the pool area. The HUGE buffet is open on Friday- Sunday. Activities everyday at the pool and entertainment at night - beach parties, Karaoke, game night.... The staff was AMAZING and super friendly..anything you wanted! Super shout out to Eddy!!!!! Covid safe (more so than the states)! This is not Cancun...it is a resort with lush palms and some jungle. There are wild animals (2 monkeys which you can give a banana, Coati's (like a racoon with a long tail - they like to steal your food LOL!), Iguana and other species! All very beautiful to see in there natural environment with no danger as they are so used to people. Beach - GORGEOUS Pool - GORGEOUS Staff - EXCELLENT EXCELLENT EXCELLENT I had a wonderful relaxing time - will DEFINITELY be back!!!!!! Until next time, Michele and Mike

MICHELE ANN STRZELEWICZ01-03-21

Wonderful holiday

We enjoyed the stay, everything was perfect in the hotel- the place, the food, the staff.

Ivana FABIANOVA01-03-21

Great trip great service

We stayed here the end of February 2021. We had a great trip we loved the beach and the pool was just gorgeous. The staff was the best part, they genuinely cared about making our stay the best possible. We dove with the hotel dive shop and had a great trip, shout out to dive master Elizabeth.

KEWLEY SCOTT RENEE26-02-21

Best Anniversary Vacation!

Wonderful beach, food, drinks, pool, room accommodations and most of all the Catalonia Crew that made our stay the most enjoyable Anniversary with my wife and son.

RYAN TINNEY24-02-21

ORGANIZATIONAL CHANGE

This time we were unpleasantly surprised, we were there for the third time because we liked your resort very much and recommended it to our friends. We didn't like changes, that we had to go to the breakfast and lunch Monday to Friday to the poolside restaurant. We were dissatisfied that the main restaurant next to the loby was closed on these days except for dinner on Friday and all days Saturday and Sunday. There was not always something to eat at the pool restaurant and there were animals at the tables. The second thing, in order to arrange anything in the guest office, we had to waste vacation time and stand several times in line for 40 minutes, a lot of people complained and were very dissatisfied.

GENOWEFA HALASIK24-02-21

Peaceful and intimate

Small intimate resort in the middle of the jungle. Enjoyed all the wildlife. Beautiful beach. Felt the rooms couldve used a little updating and some of the staff didn't seem thrilled or about to bend over backwards for anyone but we'll chalk that up to the covid blues. Room service wasn't 100% 24hrs because we couldnt get coffee or breakfast to our room before 7am. (Other than black coffee in the provided pot in your room). Other than that we had a wonderful time.

ERICA DAWN PERRITTE20-02-21

Great Low Key Getaway

The resort operated very well during Covid times. These are extenuating circumstances and the staff went above and beyond to make sure we still had a great time even though they are required to limit their offerings.

MEGAN NICOLE JOHNSTON18-02-21

Staying in Paradise

Our stay at Catalonia Playa Maroma was amazing, and our only regret that we didn't book it for longer. The resort is very well laid out in that the buildings for the rooms are separated into multiple areas to make it seem less crowded and that you have more privacy. You feel like you're walking through a jungle that then opens up to the beach and community areas. The rooms themselves were nice, clean, and comfortable. The concierge was great, and even helped us schedule Covid tests for our return to the US. If you stay here for a minimum of 3 nights, you get complimentary on site testing. However, we stayed in an Airbnb in Cancun after the resort, so couldn't take advantage of this service. Still, they helped me contact a local lab close to the Airbnb to get a test scheduled. I'm a huge foodie, and although expected many of the restaurant options to be closed or on modified hours, the options we had were still good. I was impressed by the quality of food given that it was buffet style most of the nights we stayed. It wasn't spectacular, but definitely better than I expected. The specialty restaurant BLoved was amazing! My only complaint about the modified hours and restaurant schedules is that it isn't made very clear, and we found ourselves asking staff where to find lunch or dinner a couple of the days.

ROCHELLE M CHAU17-02-21

Awesome time!

We had a great time at Catalonia! The resort is pretty empty because of covid restrictions, but it was very nice. There was only one dinner option a night but the option changed every night so we did not mind at all. The food was great! Service was also great and the staff wore both mask and face shield. The staff would even bring you drinks to the pool and beach! The beach was so amazing! They did offer free covid tests on site, which was so easy. I would highly recommend for people to come here even during covid. We felt very safe the whole time!

JENNIFER BALINT15-02-21

Review of Catalonia Maroma

We enjoyed our stay very much. The staff were friendly and helpful. We liked the beach abd the restaurants.

Shannon Young14-02-21

Almost Perfect

It was my first all inclusive resort and it was INCREDIBLE. The resort itself is beautiful, and the rooms were well managed. My only disappointment was that the bar closed at 11PM and if you wanted to drink more you had to call room service ($15 for each request) Furthermore, there was no food available after lunch time or dinner, so if I got hungry I'd have to call room service again to request something. There were several activities that were closed such as the taco trucks. All in all, it was a great resort and if I visit again, I don't think I'd be disappointed.

ISAIAS ALEJANDRO CARTAGENA11-02-21

Great stay, bad checkout

For everything except the checkout, we had an amazing stay! The food was good, customer service was great especially from servers, and we felt COVID precautions and safeguards were great. However, the checkout was very poor. I called the front desk the morning we were to leave and asked for a taxi at 9:30. They said ok, no problem. I went to the front desk at 9:20 to check out. After 15 minutes of waiting in line (only one worker was at the desk), I dropped my room key in the receptacle and went to the valet. I said a taxi was supposed to be coming to take us to the airport. They said just to wait. 15 minutes later, a different valet approached me and said we could either use 2 taxis or wait another 10 minutes for a van since there was 3 of us (makes no sense). I didn’t want to send my kids alone in a taxi or pay double, so we waited. We got in the van and upon the exit of the hotel driveway were told we had to get a checkout receipt from the front desk before they would let us leave the property. They had my card on file, and I wrongfully assumed they would just email me the receipt like other hotels do. We had to turn around and drive 5 minutes back to the hotel. Still only 1 worker was at the front desk and the same family was still checking in. I finally asked if anyone else could assist me. We ended up leaving 45 minutes later than planned because the hotel hasn’t called a taxi for us on time and hadn’t mentioned we had to check out before we would be allowed off the property.

ELIZABETH JANE ANDERSON08-02-21

Very good

We enjoyed every moment of our stay.The hotel is very nice,the beach is lovely,food and beverage were very good.I would go back there for another holiday. Thank you to all the people involved in making our holiday memorable. And also,let us not forget,very reasonably priced.

GHEORGHE IZVORANU08-02-21

Great break

Catalonia maroma was an excellent place to stay. The staff was safe and very friendly. The food was great and the value extraordinary!!

JAMES WILLIAM ESTEN20-01-21

Rooms

Everything great, just rooms could have dehumidifier and heater.

Kod Julija20-01-21

Our stay at Catalonia

Exactly what we were looking for as a family gateway.

SAM CHRISTIAN BOUGHA17-01-21