FANTASTIC CUSTOMER SERVICE

Customer service the best we’ve ever experienced. Attentive, polite, and always ready to assist with any concerns.

LARRY MCNEILL18-10-21

Review

We really enjoyed our week at Catalonia Playa Maroma. We had a beautiful room, generous in size and amenities. The resort was extremely clean and modern. The pool area was fantastic and the beach area cleaned of seaweed daily. All of the staff we met were hard working and happy to help!

KATHY MESSAGIE18-10-21

Overall a good stay

All considered your team did a great job even under Covid conditions

RICHARD LEE YOUNG18-10-21

Honeymoon

It was a great experience

ODANIEL/ BROSNAN BRETT18-10-21

Bien

L'inspection des chambres n'est pas faite par un inspecteur, ce n'est pas à la femme de chambre à le faire. Nous avons changé 5 fois de chambre pour un séjour de 7 jours.

LYNDA NADEAU06-10-21

Great service!

I was very pleased with the service of Catalonia. The staff was always very friendly and attentive! It was my first time staying at this hotel and I can truly say that I would definitely like to stay in Catalonia again. The only thing that I noticed was how rude and entitled some of the guests were. I felt bad for the staff but again the staff was so friendly that they were able deal with these rude guests in a pleasant manner. Very well trained staff!

Ana Karen Magana05-10-21

Great experience

I liked the resort very much. In particular, I liked the food both in the buffet and at the restaurants. The food at the restaurants was especially amazing! I loved the fact that we could order from the menu, and have unlimited choice. We could have all the dishes at once, or just separate ones. We had a real feast every day, because all the dishes were of very good high-end restaurant quality, and we could repeat the ones that we liked more. Me and my friends really enjoyed it! Thanks!

Elizaveta Mokiy05-10-21

Great Service, Expectations went above

This is our third time visiting Catalonia Playa Maroma and we will be returning, as well as recommending the resort again. We were supposed to stay at another resort and had to switch last minute to Catalonia Playa Maroma. Upon arrival, the check in process was smooth, the resort has been recently updated (pool, restaurants, buffet- now all have air conditioner). From the moment we arrived, the staff was friendly and wonderful. The food was amazing, the rooms were clean, I love that they now have a towel card for the guests and the beach is clean (I know and understand that the resort, nor the people working there are responsible for the climate change and the amount of seaweed in the water). I'm so glad we had to come back to Catalonia Playa Maroma, even though it was by accident and that this was our third time here!

THALIA KRIGELMAN04-10-21

Trip

Great

JOHN LANCOR04-10-21

Beautiful views and great food

My wife and I had a very great and peaceful time at this beautiful resort.The service is extremely top notch and the staff are always happy to help with any questions or requests.

Benjamin Agredano02-10-21

Wedding Weekend to Remember

We came for my sister's wedding and had the best time!! I have never been to an all-inclusive resort and wasn't too sure about the idea at first. Everyone was so welcoming and friendly at the resort. My sister's wedding was more than anyone could have imagined. It truly was the perfect evening and I thank Catalonia for making it so special for my sister and our family!

Kaylan Kierstead30-09-21

CANCUNNING 2021

EXCELLENT CUSTOMER SERVICE, FRIENDLY PEOPLE, BEAUTIFUL BEACH AND RESORT----FOOD WAS OK BUT IT COULD USE SEAFOOD ON YOUR MENU --- OTHER THAN THAT EVERYTHING WAS GREAT

SERGIO OMAR ARIAS30-09-21

Great Quality

Great Quality

PAUL FRANKLIN DICKSON29-09-21

Mario Garcia

There is a small problem at the spectacular set of restaurants timing is a problem taste is great, good for the chief.. late is bad,, better taste early.... thanks

MARIO GARCIA28-09-21

Marvelous friend’s reunion

Excellent

BLANCA ESTELA FAVELA27-09-21

A beautiful & relaxing vacation!

We loved every second of our stay! Everything was beautiful and thoughtful and fun! Don't expect much from the food, but the service, rooms and amenities could not have been more perfect!

Christina martinson27-09-21

One of the best all inclusive I have stayed in

Great facilities , great pool , great beach , great staff . Only downside was the alcohol , very weak beer and spirits , more than likely watered down to save costs . Also at breakfast bigger cups of coffee would be great and if people could pour and make their own coffee . The coffee tasted great but cups to small and waiting a while for guys to come and refill . Also if the coffee shop was open that would of been great, hopefully next time . Also only 2 restaurants open at night time and big q,s and waiting times and we could not get a place 2 nights of our stay ! Surely that’s not good enough ! The food was very good in the places we did eat . Very good Mexican food too!

ronan john o connor27-09-21

Awesome service

Place was beautiful with amazing service

ROGELIO TOBAR JR/27-09-21

September Catalonia Playa Maroma Stay

This resort was an excellent value for money. The resort set-up was beautiful, a true tropical oasis and full of natural trees and flowers. The pools were well set up for both families with young children and adults, with varying depths for swimming, lounging, and child-play. The beach had beautiful, soft, white sand, and the water was the perfect temperature. Although there was some seaweed in the water/on shore (typical of this season), the staff did their best to clear it from the beach and it was really not bothersome at all. The food was WAY better than expected. My partner and I didn't have high expectations but this resort truly blew it out of the water with the food - Japanese, Mexican, Spanish, Italian, and Grill restaurants, along with a buffet and some food-truck options for lunch. The Mexican and Spanish restaurants were our favourites!!! Each restaurant served a house appetizer, which we never experienced at other resorts, offered multiple choices of appetizers, mains, and desserts - and it was ALL INCLUDED! The STAFF WAS AMAZING! They were so kind and generous and really went out of their way to provide a good experience - it was absolutely noted and well appreciated. Overall this resort was exactly what my partner and I needed, and the experience far exceeded any of our expectations. We will 100% be returning to this resort chain - and hopefully soon! Thank you Catalonia!

DIANA DIIORIO27-09-21

The employees Made our Vacation Wonderful

Hardest working people ever! They are so very nice.They treat the people so well, and there are Many customers who do not treat them well but they handle them appropriately. I would return just to see the wonderful people we met. There are SO many I will send an email directly to the hotel, but the privileged restaurant Beloved had most of my favorites. ❤️Gabriella❤️ and Janeth…etc.! Right now due to Covid Regulations it is not fair to review the restaurants. Only 2 specialty, Beloved and Buffet. So of you didn’t get your name in early, you had to go to buffet. Covid rules are enforced nicely. I felt very safe and comfortable. The beach Is the best, no rocks at all. Rooms are OK. Plain but clean and who stays in their room anyway? I love the layout, vegetation and look of the outside areas. The pool is the party place but sometimes the loud music reaches the beach too.

KATHLEEN IRWIN21-09-21

Service

Xllent client service. All were very nice w us

MARLIER NATACHA21-09-21

Amazing beautiful experience

Good time amazing service I will go back anytime

MOHAMED ISSA MOHAMED20-09-21

Amazing beautiful experience

Good time amazing service I will go back anytime

MOHAMED ISSA MOHAMED20-09-21

Relaxing stay

We came for rest and relaxation and got so much more. Great food. Great show. Beautiful grounds. Best vacation in a long time.

Bobbi Garcia17-09-21

Excellent

Excellent

David Ramirez17-09-21