Excellent hôtel! 9/10

J’ai été cette été au Mexique avec ma famille et j’ai eu plaisir de me héberger à Catalognia hôtel. Comme chaque établissement il y a certaines choses que j’ai aimé plus que autres. Très beau hôtel. Bon accueil et renseignements au enregistrement. À l’achat de mon séjour en agence avant le départ je ne savais pas qu’il existaient plusieurs “catégories” de all inclusive c’est qui m’a surpris car en arrivant ils te donnent un bracelet avec une couleur déterminé au advances que tu peux accéder ou pas avec cela. C’est qui m’a paru bizarre et pas géniale. Ils classifiquent les clients all inclusive vip qu’on les droit à accèder à une salle privée au petit déjeuner. Accès à certains restaurants que avec l’autre couleur du bracelet ce n’est pas possible. Alors renseigne vous! Personnel très sympathique et agréable. Pas tellement à l’accueil, mais plutôt dans les restaurants et l’intérieur de l’hôtel. Une remarque. Expérience, quand un jour je me suis présenté au petit déjeuner la personne à l’accueil m’a donné une table pour deux personnes avec un de mes enfants, et finalement le deuxième est venu nous rejoindre. On a changé de table à une plus grande. Et je me suis fait engueulé par la fille de l’accueil et une serveuse de manière très désagréable. Ce qui m’a fait réfléchir que pour que la serveuse vienne servir le café cela prenait un temps de dingues mais quand il c’est agit de venir m’engueuler elle a été rapide. Situation que je n’ai pas du tout apprécié! Pour le reste tout ça été agréable. Pour réserver votre restaurant le soir à l’hôtel et pouvoir aller dîner dans un des plusieurs restaurants c’est assez inconfortable car on peut réserver sur le site web de l’hôtel à partir de mid nuit ! Ce qui oblige à devoir rester réveillé les soirs où vous souhaitez réserver pour le restaurant avec une thématique internationale ou la mexicaine. Les restaurants tous très bons et bon accueil. Le restaurant grill et japonais excellents. Je félicite au personnel dans le restaurant buffet et les restaurants toujours sourient spécialement: Demien Wilan Derivan Luis (le jeune garçon qui fait les chambres) hyper aimable et souriant! Et la dame qui prépare chaque matin très gentiment les omelets::)

ROCIO GALVAN24-08-22

Excellent

Catalonia cancun was a great experience so far my sister and I enjoyed our short stay. Staff very nice and courteous always ready to help if I have to come back again definitely will be Catalonia.

Kettia JoSma12-03-22

Satisfaite

3 ème séjour cette année 2021 ..repos soleil et personnel gentils et serviables Le seul problème c'est les personnes qui se croient seules au monde et qui écoutent la musique avec leur tel sur la plage ou la piscine ..vous devriez recommander des écouteurs...

Regine Calvet10-11-21

Beautiful

Good experience

LISE LÉVESQUE20-09-22

fantastic two weeks of Rest and Relaxation

The hotel is one of the best we have stayed in, not to big, or to small, great arangement for the restrants, but the big selling point for us was the 5th avenue setup, you felt like you where in a small village, with shops, bars and restaurants, The other ting the hotel won out with is the staff, they where so helpful, from day one, and after a couple of day's knew us by name, even thogh we tend to stay in the back ground, Can you please pass our thanks to all the staff,

PETER COOPER20-09-22

Great place

Grady place to be

LAQUEITA DAVIS20-09-22

Relaxing resort

We arrived a little later than anticipated mostly due to traffic from the airport. The resort is beautiful. Love how lit up is it at night. Just enough to do to not be bored. Quiet at night. The room was clean (3318) the view was beautiful. The food wasn’t bad. Service was exceptional. The only thing we didn’t like was the people who hunt you down to discuss rewards they want to offer you and claim it’s not a timeshare. Also the lobby need AC.

ANDREE BUTLER20-09-22

September to remember

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DOUGLAS SHORE19-09-22

Sept 2022

Overall great resort!

SCOTT NODORFT18-09-22

September 10-15-2022

Two year old hotel in Costa Mujeres. Rooms are very nice. Staff is great. The beach is nice, other than seaweed, which can't be helped. You can walk forever. The hotel is good about cleaning the beach. The only complaints we had was that we were at the end of the hall by a glass elevator out of service. In the middle of the night on our third night I woke up with a terrific headache from fumes. Called the front desk they sent someone up and he closed a vent in the ceiling. It continued to the point I was getting sick. Called again and they moved us at 1:00 a.m. to another room. Went back to our room the next morning and the fumes were still there. They had painted the top of the elevator with epoxy paint. They moved us to a new room which actually was nicer than the other. Should consider the effect of making toxic repairs that will affect guests. There is a nice little area called 5th Avenue which has a few restaurants that only have seating outdoors. Not too comfortable when it is 90% humidity. Large buffet which didn't vary much day to day. This resort sells memberships and there are only certain restaurants you can go to if you are not a member. They could use some more restaurants for the general public. Staff was wonderful. Pools are nice. Not sure I would go there again.

LESLIE NYGREN17-09-22

An ok experience

The overall experience with staff was great. In so many other ways this hotel could’ve been better. If the resort had more activities planned and if they announced where and what time that would be better. Food was ok, there was lack of seasoning.

THIAGO PINHEIROS15-09-22

31st Aug - 14th Sept

Our stay at Catalonia Grand Costa Mujeres was amazing. It was our first holiday together and our room was clean and fresh. Air con was extremely helpful!! There was a slight leak with the shower, I think it was the sealant on the bottom but it didn’t cause us any issues. We would have liked more water facilities in the hotel overall, with the heat and humidity we were very thirsty and sometimes we were waiting a while for water from the bars and had to purchase a lot of water from shops on the hotel grounds or elsewhere if we went on trips. We were told the tap water wasn’t drinkable, hence the purchased bottled water. At the meals, there was also a lack of water, at the buffet especially we thought it would be beneficial to have some water taps (like the juice taps) instead of waiter/waitress service for the water. The food overall was very good. My partner is vegetarian but we found the vegetarian options in the themed restaurants were very limited. The vegetarian restaurant itself was good, but the lack of options in the Mexican restaurants for example, it restricted us to eat there again as it just wasn’t as pleasant for my partner. In the Tao Cat restaurant on Monday 12th Sept, my partner had ordered a shrimp based meal, asking for it without shrimp yet there was still shrimp in the meal as we found half way through. We told the staff and they were very helpful about the situation. The evening entertainment was always good. The choice of bars in the evening was suitable, a good range for sure, and the day time entertainment was again, very good for us. Both pools were very clean and we definitely can’t complain about the availability of sun beds and towels, also very good. We went down to the beach a couple of times where, again, there were a lot of sun beds available.

BEN HARTERY15-09-22

Friends trip

Hotel is beautiful staff very friendly Buffet and Mexican food restaurant very good and lots of choices Bars not opening until 11am and coffee shop not till 10am was upsetting Need more shade covering on beach to sit and relax Spa was amazing staff was great Safe broken had to wait over 1.5 hours for repair and requested towels and never received them but cleaning staff was very good Overall hotel stay was good

TRACY ROESLER12-09-22

Paradise

This was the most beautiful trip I made. I plan to come back to it next year.

MAHYKA LAPALME12-09-22

Excellente

The rooms are exquisite , the food, drinks, Grand Cafe (❤ Victor is the best!!!) All the variety of restaurants. I can go on and on. I'm returning very shortly. CUSTOMER SERVICE IS WONDERFUL. Bernice was also a sweetheart ❤. So helpful.

CELIA BROWN12-09-22

Great experience

We enjoyed our experience at Catalonia. Everyone was very friendly, service was great and fast, rooms were very clean and modern. Food was good and room service was good as well. This hotel accommodates all ages, they had stuff for my 2 year old to enjoy as well.

MILA LE12-09-22

Amazing experience - thank you!

The staff was amazing and the experience even better. Great food, amazing drinks, and a wonderful facility. Family and I loved the pool and the room was perfect for our stay. I was most impressed with the events at night for adults and kids. My wife and I liked the shows and my daughter had a blast doing the crafts and piñata. Whoever works in the kids clubs deserves to be paid well as they are so sweet and nice to the kids. Overall we loved it. Thank you!

MATTHPW SCHLAGHECK12-09-22

Wonderful time!

We will come again soon!

ANN BAUER09-09-22

Excellente

5 stars

LOUISE BIBEAU08-09-22

Great value for money

Everything was great. This resort exceeded my expectations.

ASHLYN PROFIO07-09-22

Good

It was and overall good stay down minors headaches from dealing with some of your staff In specially I think her name was Leonarda she was at the front desk of the buffet restaurant on Monday night she was really rude to us since our group wanted to seat at least closed by we didn’t mind waiting for the tables to be cleaned which the service staff were arranging and cleaning for us she kept coming back and telling us to go and seat in a different area that they couldn’t accommodate 18 of us in the same area after even the guy that was cleaning the table told her it was ok

ODRALYS DESIRETH PRIMERA VELZARES07-09-22

Excellent customer service

I had complained about the check in process and I received a call from the hotel while I was there and they immediately made it up to me. It was impressive because I’ve never experienced a hotel that took notes of the surveys and worked on it to keep customers happy. The food was good and the room was always cleaned nicely.

ESSY IMOISILI07-09-22

Super resort

To be recommended

CLAUDE MARTEL06-09-22

August 2022 Family Vacation

The grounds were beautiful. The pool was always clean. The staff was very responsive, friendly and helpful. The food was delicious

DESIREE TIMMONS06-09-22

One Week Vacation

overall good

JEAN TALLA06-09-22

Superb!!!

This is an excellent resort - the best we have stayed in! Well layed out, pools fantastic, restaurants and eateries on 5th avenue - Brilliant....even the little chicken wing van! Bloved the best - so was the main buffet. The staff so friendly and nothing was too much trouble. The room was really good, lots of space, little dressing room a god send when 4 in the room. Always clean and cool when coming back form the pool or beach. Well worth upgrading to privilege. Worth it for Bloved and the loungers and bar. Truly the best holiday we have had as a family of 4 (kids ages 11 and 13 - loved every minute) Thank you Catalonia :)

AMY VARAKANTAM05-09-22

Nice trip

Very clean. Very friendly. Hard to make reservations fir dinner on app. Elevator malfunction. Food was typical resort food. Room was nice view was of resort next door though

RHEBA SEGURA05-09-22

so much fun

This resort had lots of interactive staff providing us with lots of activities through the day. Marycruz was there during our stay and she was so much fun!

KAYLA CHRISTENSEN05-09-22

So good, we are rebooked and bringing 2 more couples

Great resort! Food was delicious, it wasn’t such a “Mega” resort making it comfortable to get around. Staff so helpful and kind! Room was comfortable and big!

STEPHEN NAGY05-09-22

Cancun Vacation

I stayed 5 days and nights at the Catalonia Hotels. The rooms were big, clean and spacious. Everything and anything needed was within our reaches. The staff was great, friendly and accommodating. The atmosphere was very relaxing. I would definitely return.

SUSAN RENEE SMITH05-09-22