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2 persons
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Hôtel Catalonia Playa Maroma

L'HÔTEL

La magnifique plage Playa de Punta Maroma donne son nom à cet hôtel Catalonia Playa Maroma situé en plein cœur de la mer des Caraïbes. C’est un endroit charmant qui offre des paysages superbes et un cadre exceptionnel, entouré des mangroves typiques de la jungle du Yucatán.

Il s’agit d’une destination idéale pour des vacances de détente et de tourisme: vous pourrez tantôt profiter du sable blanc et de l’eau turquoise de plages paradisiaques, tantôt vivre des expériences uniques comme un bain avec les dauphins.

Plus de détails

EMPLACEMENT

Ctra. Fed 307 Chetumal, Pto Juarez Km 360 + 250, 77710, Playa del Carmen
TRÈS BIEN8.3/ 10
Voir emplacement

CHAMBRES

Chambre garden view

x 2
  • Spacieuse
  • Balcon
  • Vue jardin
+ Info

Ces chambres spacieuses et confortables vous feront passer un séjour très agréable. Toutes les chambres disposent d'un lit king-size ou de deux lits doubles.

Chambre Premium

x 2
  • Rénovée
  • Sèche-cheveux
+ Info

Les chambres premium sont dotées d'un mobilier et d'un mobilier récemment rénovés. Ils ont un lit king size ou deux lits jumeaux.

Chambre Premium Deluxe

x 2
  • Balcon
  • Cafetière
  • Rénovée
+ Info

Chambre récemment rénovée avec une décoration et un mobilier contemporain. Elle dispose d'un balcon ou d'une terrasse meublée.

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Daenerys Targaryen
9 / 10 - ¡Excelente!

Chambre privileged superior

x 2
  • Peignoir
  • Spacieuse
  • Élégant
+ Info

Vastes, confortables, avec une décoration moderne. Le bois sombre de leur mobilier leur donne une touche élégante et accueillante. Ils ont un lit king size ou deux lits jumeaux. En réservant cette chambre, vous serez un client privilégié et vous apprécierez le forfait Tout Compris Privileged (voir le détail dans les informations utiles).

Privileged Suite Ocean View & Swimming Pool

x 2
  • De charme
  • Hydromassage
  • Vue sur la mer
+ Info

Our gorgeous Suites have a fabulous hot tub on the terrace and beautiful sea views that complement its exclusivity and distinction. They have a special distribution where space is divided in a harmonious and comfortable way, establishing an atmosphere of intimacy and relaxation, perfect for creating unforgettable memories. The design of retro-inspired furniture, combined with the bright colors in the details and more geometric lines give a modern vintage touch with regional accent in his graphic works. Les enfants ne sont pas admis En réservant cette chambre, vous serez un client privilégié et vous apprécierez le forfait Tout Compris Privileged (voir le détail dans les informations utiles).

Chambre Privileged Romance (Adults Only)

x 2
  • Spacieuse
  • Élégant
  • Lune de miel
+ Info

Élégantes, très claires et très accueillantes, elles ont été conçues pour que vous puissiez profiter de la lune de miel dont vous avez toujours rêvé: couleurs blanches et crues, coussins et ciel de lit. Ils ont un jacuzzi sur le balcon. En réservant cette chambre, vous serez un client privilégié et vous apprécierez le forfait Tout Compris Privileged (voir le détail dans les informations utiles).  

Chambre Privileged Romance Deluxe (Adults Only)

x 2
  • Peignoir
  • Baignoire
+ Info

Les nouvelles chambres privilégiées romance deluxe sont extérieures et très confortables. Élégamment décoré dans un style moderne et contemporain. Ils ont des meubles de grande chaleur. En réservant cette pièce, vous serez un client Privileged et vous apprécierez le forfait Tout Compris Privileged (voir le détail dans les informations utiles).

Chambre Privileged Suite

x 2
  • Spacieuse
  • Rénovée
  • Terrasse
+ Info

Les nouvelles chambres Privileged Suite sont spacieuses, confortables et très lumineuses. Arborant un design moderne, elles disposent d'une grande terrasse meublée, d'un séjour avec canapé lit et d'un lit King Size. En réservant cette chambre, vous deviendrez un client Privileged et bénéficierez des avantages de la formule Tout compris Privileged (pour plus de détails, veuillez vous rendre dans la rubrique Informations utiles).

INSTALLATIONS ET SERVICES

EL PAJARITO

Buffet principal en plein air avec un grand choix de plats internationaux et de spécialités locales. Il propose aussi de délicieuses pizzas cuites au feu de bois.

Service de petit-déjeuner, déjeuners et dîners (Pizzas au feu de bois uniquement pour les déjeuners et les dîners).

LA CRÊPERIE

Crêpes salées et sucrées à déguster en plein air tout au long de la journée.

NOUS VOUS OFFRONS

Pour amorcer votre expérience au spa... Rituel des pieds, Exfoliation corporelle, Massage du cuir chevelu, Massage hydratant du visage, Massage du dos, cou et épaules, Massage jambes lourdes.

Massages Massage suédois, thérapie sportive, Massage holistique, Massage des tissus profonds, Massage d’aromathérapie, Massage de réflexologie, Massage aux pierres chaudes.

Soins du visage Nettoyage de peau en profondeur, Pour les hommes, Ultra-hydratant, Anti-âge.

Soins du corps Avec enveloppement corporel après soleil ou enveloppement corporel au chocolat.

Les installations du Spa 4 salles intérieures de soins, 1 jardin pour les soins en couple, Sauna, Hammam, Jacuzzi et Salon de beauté.

Salon de beauté Coiffure, maquillage, coupe de cheveux, manucure et pédicure.

NOUS VOUS OFFRONS

Piscine avec plusieurs espaces pour les activités, les enfants et la détente. Toutes les semaines, nous organisons des fêtes comme la soirée mousse.

Activités pour enfants Miniclub pour enfants avec activités programmées sous la houlette de moniteurs spécialisés. Décoré de peintures murales représentant des dessins animés.

Nager avec les dauphins Avec un coût supplémentaire

Service d’excursions Avec un coût supplémentaire

Aérobic & Aquagym

Activités sportives Salle fitness, Football, Beach soccer, Terrain de tennis et Tir à l'arc.

Cours de danse

Sports aquatiques non motorisés Kayaks, Centre de plongée, Équipe de snorkeling, Cours d’initiation à la plongée en piscine.

Spectacles nocturnes et discothèque Avec shows en direct et divertissement.

Nouveaux shows et activités en journée Aqua circus, Beatles forever, fête de la mousse en piscine, jeux gonflables à la plage.

PHOTOS DE Catalonia Playa Maroma

SERVICES DE L’HÔTEL

Accès handicapés
Climatisation
Location de voitures
Animations en journée et nocturnes
Distributeur automatique dans l'hôtel
Club enfants
Réservation d'activités
Salle fitness
Jacuzzi
Parking de l'hôtel
Piscine
Galerie commerciale
Sauna
Spa
Wi-Fi Gratuit dans tout l'hôtel

Mariages

Mariez-vous au paradis ! Une plage de sable blanc vous attend dans nos Resorts de la Riviera Maya. Partagez cette journée spéciale avec vos proches dans les hôtels de Catalonia Hôtels & Resorts.[...]EN SAVOIR PLUS

Mariages à l'hôtel Catalonia Playa Maroma

Situé sur l'une des plus belles plages de la Riviera Maya, l'hôtel Catalonia Playa Maroma est une destination idéale pour célébrer votre mariage ou renouveler vos vœux de mariage. Situé à 30 minutes de l'aéroport de Cancún, ce magnifique hôtel propose de nombreuses prestations afin de célébrer cette occasion spéciale en compagnie de vos proches. L'hôtel Catalonia Playa Maroma propose des activités s'adressant à tous les membres de la famille. Découvrez également parmi nos formules romantiques, des propositions pour surprendre votre bien-aimé·e de manière originale, qu'il s'agisse d'un dîner sur la plage ou d'une chambre Romance avec une décoration spéciale. Notre équipe de wedding planners prendra en charge tous les détails pour que vous vous souciiez uniquement de profiter du moment. Ils seront à vos côtés tout au long du processus de réservation et d'organisation de votre mariage, en vous prodiguant les meilleurs conseils pour assurer la réussite de votre événement. Veuillez consulter nos formules pour mariages et trouvez celle qui s'adapte au mieux à vos besoins.

 

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VOTRE ÉVÉNEMENT PARFAIT AVEC CATALONIA HOTELS & RESORTS

SERVICE PERSONNALISE L'ensemble de l'équipe est à votre disposition pour assurer la réussite de votre événement
SERVICES EXCLUSIFS Profitez des services exclusifs pour accompagner votre occasion spéciale
UNE EXPERIENCE CULINAIRE UNIQUE Notre offre culinaire sera à la hauteur de votre événement
DEVIS SUR MESURE Nous répondons à vos besoins pour assurer la réussite de votre événement

services exclusifs

Un large éventail de prestations pour un événement parfait

AVIS SUR L’HÔTEL Catalonia Playa Maroma

Voir les avis des clients de l’hôtel Catalonia Playa Maroma

Fuente: GRS de Review Pro

TRÈS BIEN8.3/ 10Basé sur 835 avis
Emplacement
9
Nettoyage
9
Service
8.8
Chambre
8.9
Qualité/prix
8.5
Lire les opinions

Presque parfait

Tres Bon service . Restaurants Et proprete . Mais qualité du matelas terrible .

Clarisse Buchband13-07-20

10/ 10EXCELLENT

Voyage de rêve

J’ai adoré mon voyage à tous les niveaux. Resort très propre. Très relax. Très zen. Très bonnes nourritures et très variées. Au buffet, la nourriture n’est...

Marie Dubois05-05-18

10/ 10EXCELLENT

Voyage de rêve

J’ai adoré mon voyage à tous les niveaux. Resort très propre. Très relax. Très zen. Très bonnes nourritures et très variées. Au buffet, la nourriture n’est...

Marie Dubois05-05-18

10/ 10EXCELLENT

First impression/second thought

First impressions are the most important. We arrived and were greeted by the bell boy, who was wonderful! They asked us to check in at the desk in the lobby. The person checking us in though was rude and impersonal. Rushing through check in without explaining the complexity of the hotel. Told us our room number, but didn’t bother writing it down. Even told us about coupons because of our status, but failed to supply the coupons. We asked that they inform the bell boy to place the bags in our room, but he told us to go and do it. We checked in at 2:45, and he offered us to go eat at the buffet, but it had already closed by the time everything had happened with the bags and bell boy. Once we got into the hotel, we still struggled with unhappy staff until we met the entertainment staff. They made our stay memorable and wonderful!!! Teresita, Balam, Lizbeth, and Abraham We’re amazing!!! They spent their days helping us and all the guests really feel great about their vacations!!! Showing care and a smile is all it takes. The food was great in the hotel!!! The hotel itself is a beautiful place, has many wonderful features!!! If the hotel can explain to the staff the importance of a smile, this would change the whole dynamic.

Avraham Zeev Drebin01-04-21

8/ 10TRÈS BIEN

Excellent vacation!

Beautiful white send beach, nice for swimming. Beautiful green vegetation all over the place with lots of birds and wild life! Very nice room, delicious food!

NATALIYA GASENKO01-04-21

8/ 10TRÈS BIEN

Wonderful resort and beautiful beach

Catalonia Maroma is a beautiful, smaller resort. Staff were incredibly helpful, attentive, and friendly throughout our stay. Restaurants and entertainment were limited due to COVID, but food was excellent at every meal. The pool is small but lovely. The beach is one of the nicest we’ve ever seen. Spa and gym are small, but services were excellent and gym equipment is modern and well maintained. During pandemic, the resort was very peaceful and not crowded. During normal times, it might be somewhat crowded, especially with families/children. This resort is a great value!

DOUGLAS B BAUMGARTEN22-03-21

10/ 10EXCELLENT

Peace and Relaxation

If you truly need a relaxing, peaceful rest with incredible food, the Catalonia Playa Maroma is the answer! Family friendly, very low key and sedate, with a staff that is always willing to do it’s utmost to insure your satisfaction and comfort. The food at Beloved (only available with a “privileged” stay, is SO WORTH IT! Each dish is prepared with delicate care and is so delicious! The buffet is also VERY good! Steaks, fish, and chicken are grilled to order, and the deserts are amazing. The grounds are beautiful and natural with palm trees and lush tropical plants everywhere. Even the air is incredibly fresh and clean. This was out 3rd stay and everything was absolutely PERFECT! The resort even arranged for the necessary COVID test required to return back to the USA....it took 5 minutes and the results were in my inbox the same afternoon. Cannot wait to go back!

STEVEN GROSS16-03-21

10/ 10EXCELLENT

Awesome as usual

This was our fourth times in Catalonia playa Maroma, We are always enjoying being there. We love the area and the hotel atmosphere. great service and clean hotel. Many thanks to the B-loved restaurant teams, you are amazing guys. Special thanks to Enrique Cuba who makes our stay much more comfortable and enjoyable. See you all guys very soon. Take care and stay safe. Thanks

Hamadi Belghith15-03-21

10/ 10EXCELLENT

A resort that cares for its guest

My wife and I had planned this trip to celebrate our anniversary and my birthday. My wife’s mother had been put in the hospital and we were supposed to have cell service when we got there. The cell service did not get the international calling working, my wife was a basket case but the resort came thru and helped us with getting calls thru. The staff is all about taking care of there guest and making sure that all can be done to make your stay is the best . Thanks from my wife and myself

SHAUN DUANE BOWEN15-03-21

10/ 10EXCELLENT

Wonderful visit

A, clean a and relaxed atmosphere. Amazing service, the food at Beloved was so delicious it far Exceeded my expectations! The staff was friendly and fun! It was a great time!

KAISER TERI L15-03-21

8/ 10TRÈS BIEN

Excellent service

We had a very nice and relaxing time at Catalonia, service is very good, everybody went out of their way to give us a good service. Entertainment team always had a fun activity to offer.

JORGE RIOS MORALES14-03-21

8/ 10TRÈS BIEN

Welcoming and

We really enjoyed our time at Catalonia, the staff was very friendly and helpful. The food at both B'loved and the buffet were delicious. The only down side was that the other restaurants were closed, I believe to due COVID so we understand. Great service, very accommodating. Room was large and very clean. 10/10 would stay here again.

KRYSHA NIKOLLE WALSH14-03-21

10/ 10EXCELLENT

Whole stay

We wished more of the food options were available but understand the restrictions of covid.

TIMOTHY VICTOR LUEBBERING09-03-21

10/ 10EXCELLENT

Wonderful

Loved our stay at this resort. The staff was very kind and helpful the entire length of our vacation. The location is on one of the best beaches in the World. They have five different restaurant venues to sample food from around the world. From this location you can sail, swim, jet ski, tour the Talum ruins, visit the underground pools and above ground points of interest on a daily basis. We would difinitly return to this location for a relaxing vacation.

JOHN DOUGLAS DELUNA08-03-21

10/ 10EXCELLENT

Fabulous

We had an incredible time...we definitely plan to return to Catalonia...The staff was extremely friendly & Absolutely delightful along with extremely hard working...

PHILIP S ALBERGO08-03-21

10/ 10EXCELLENT

We had an awesome time!

We loved our stay at the resort! The pros: The staff is all friendly and amazing. They truly go out of their way to provide every comfort. The air condition in our room was lovely. The beach was fantastic! The activities team was amazing! They were sweet and funny and kind. Cons: The website was inaccurate. We were expecting some modifications due to covid but no mention was made of just how extensive the reductions would be. The choices in food was extremely limited. We were there a week and the buffet was open twice. There were no amenities as far as water crafts, or anything else promised on website. The beautiful pool closed at 7pm We booked a 600$ excursion through the resort and it was subpar. It felt as if they already had our money so minimal effort was put into the trip. Besides the covid related set backs the resort is beautiful! Having nature all around you is a huge plus!

Anna Juarez08-03-21

8/ 10TRÈS BIEN

Friendly staff

Would highly recommend.

Jennifer Marie Heckathorn01-03-21

8/ 10TRÈS BIEN

UNBELIEVABLE EXPERIENCE!

We stayed at Catalonia Playa Maroma for 10 days and it was spectacular! Resort is older but maintained to perfection (NO trash anywhere like another review stated). This resort is very large with so much outdoor space to comfortably sit and just watch the waves at night -couches, beds, chairs, hammocks..you name it and they have it! Restaurants rotate during the week (always 2-3 open) with a breakfast and lunch buffet at the pool area. The HUGE buffet is open on Friday- Sunday. Activities everyday at the pool and entertainment at night - beach parties, Karaoke, game night.... The staff was AMAZING and super friendly..anything you wanted! Super shout out to Eddy!!!!! Covid safe (more so than the states)! This is not Cancun...it is a resort with lush palms and some jungle. There are wild animals (2 monkeys which you can give a banana, Coati's (like a racoon with a long tail - they like to steal your food LOL!), Iguana and other species! All very beautiful to see in there natural environment with no danger as they are so used to people. Beach - GORGEOUS Pool - GORGEOUS Staff - EXCELLENT EXCELLENT EXCELLENT I had a wonderful relaxing time - will DEFINITELY be back!!!!!! Until next time, Michele and Mike

MICHELE ANN STRZELEWICZ01-03-21

10/ 10EXCELLENT

Wonderful holiday

We enjoyed the stay, everything was perfect in the hotel- the place, the food, the staff.

Ivana FABIANOVA01-03-21

10/ 10EXCELLENT

Great trip great service

We stayed here the end of February 2021. We had a great trip we loved the beach and the pool was just gorgeous. The staff was the best part, they genuinely cared about making our stay the best possible. We dove with the hotel dive shop and had a great trip, shout out to dive master Elizabeth.

KEWLEY SCOTT RENEE26-02-21

10/ 10EXCELLENT

Best Anniversary Vacation!

Wonderful beach, food, drinks, pool, room accommodations and most of all the Catalonia Crew that made our stay the most enjoyable Anniversary with my wife and son.

RYAN TINNEY24-02-21

10/ 10EXCELLENT

ORGANIZATIONAL CHANGE

This time we were unpleasantly surprised, we were there for the third time because we liked your resort very much and recommended it to our friends. We didn't like changes, that we had to go to the breakfast and lunch Monday to Friday to the poolside restaurant. We were dissatisfied that the main restaurant next to the loby was closed on these days except for dinner on Friday and all days Saturday and Sunday. There was not always something to eat at the pool restaurant and there were animals at the tables. The second thing, in order to arrange anything in the guest office, we had to waste vacation time and stand several times in line for 40 minutes, a lot of people complained and were very dissatisfied.

GENOWEFA HALASIK24-02-21

8/ 10TRÈS BIEN

Peaceful and intimate

Small intimate resort in the middle of the jungle. Enjoyed all the wildlife. Beautiful beach. Felt the rooms couldve used a little updating and some of the staff didn't seem thrilled or about to bend over backwards for anyone but we'll chalk that up to the covid blues. Room service wasn't 100% 24hrs because we couldnt get coffee or breakfast to our room before 7am. (Other than black coffee in the provided pot in your room). Other than that we had a wonderful time.

ERICA DAWN PERRITTE20-02-21

8/ 10TRÈS BIEN

Great Low Key Getaway

The resort operated very well during Covid times. These are extenuating circumstances and the staff went above and beyond to make sure we still had a great time even though they are required to limit their offerings.

MEGAN NICOLE JOHNSTON18-02-21

8/ 10TRÈS BIEN

Staying in Paradise

Our stay at Catalonia Playa Maroma was amazing, and our only regret that we didn't book it for longer. The resort is very well laid out in that the buildings for the rooms are separated into multiple areas to make it seem less crowded and that you have more privacy. You feel like you're walking through a jungle that then opens up to the beach and community areas. The rooms themselves were nice, clean, and comfortable. The concierge was great, and even helped us schedule Covid tests for our return to the US. If you stay here for a minimum of 3 nights, you get complimentary on site testing. However, we stayed in an Airbnb in Cancun after the resort, so couldn't take advantage of this service. Still, they helped me contact a local lab close to the Airbnb to get a test scheduled. I'm a huge foodie, and although expected many of the restaurant options to be closed or on modified hours, the options we had were still good. I was impressed by the quality of food given that it was buffet style most of the nights we stayed. It wasn't spectacular, but definitely better than I expected. The specialty restaurant BLoved was amazing! My only complaint about the modified hours and restaurant schedules is that it isn't made very clear, and we found ourselves asking staff where to find lunch or dinner a couple of the days.

ROCHELLE M CHAU17-02-21

10/ 10EXCELLENT

Awesome time!

We had a great time at Catalonia! The resort is pretty empty because of covid restrictions, but it was very nice. There was only one dinner option a night but the option changed every night so we did not mind at all. The food was great! Service was also great and the staff wore both mask and face shield. The staff would even bring you drinks to the pool and beach! The beach was so amazing! They did offer free covid tests on site, which was so easy. I would highly recommend for people to come here even during covid. We felt very safe the whole time!

JENNIFER BALINT15-02-21

10/ 10EXCELLENT

Review of Catalonia Maroma

We enjoyed our stay very much. The staff were friendly and helpful. We liked the beach abd the restaurants.

Shannon Young14-02-21

10/ 10EXCELLENT

Almost Perfect

It was my first all inclusive resort and it was INCREDIBLE. The resort itself is beautiful, and the rooms were well managed. My only disappointment was that the bar closed at 11PM and if you wanted to drink more you had to call room service ($15 for each request) Furthermore, there was no food available after lunch time or dinner, so if I got hungry I'd have to call room service again to request something. There were several activities that were closed such as the taco trucks. All in all, it was a great resort and if I visit again, I don't think I'd be disappointed.

ISAIAS ALEJANDRO CARTAGENA11-02-21

8/ 10TRÈS BIEN

Great stay, bad checkout

For everything except the checkout, we had an amazing stay! The food was good, customer service was great especially from servers, and we felt COVID precautions and safeguards were great. However, the checkout was very poor. I called the front desk the morning we were to leave and asked for a taxi at 9:30. They said ok, no problem. I went to the front desk at 9:20 to check out. After 15 minutes of waiting in line (only one worker was at the desk), I dropped my room key in the receptacle and went to the valet. I said a taxi was supposed to be coming to take us to the airport. They said just to wait. 15 minutes later, a different valet approached me and said we could either use 2 taxis or wait another 10 minutes for a van since there was 3 of us (makes no sense). I didn’t want to send my kids alone in a taxi or pay double, so we waited. We got in the van and upon the exit of the hotel driveway were told we had to get a checkout receipt from the front desk before they would let us leave the property. They had my card on file, and I wrongfully assumed they would just email me the receipt like other hotels do. We had to turn around and drive 5 minutes back to the hotel. Still only 1 worker was at the front desk and the same family was still checking in. I finally asked if anyone else could assist me. We ended up leaving 45 minutes later than planned because the hotel hasn’t called a taxi for us on time and hadn’t mentioned we had to check out before we would be allowed off the property.

ELIZABETH JANE ANDERSON08-02-21

8/ 10TRÈS BIEN

Very good

We enjoyed every moment of our stay.The hotel is very nice,the beach is lovely,food and beverage were very good.I would go back there for another holiday. Thank you to all the people involved in making our holiday memorable. And also,let us not forget,very reasonably priced.

GHEORGHE IZVORANU08-02-21

10/ 10EXCELLENT
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EMPLACEMENT DU Catalonia Playa Maroma

Ctra. Fed 307 Chetumal, Pto Juarez Km 360 + 250, 77710 . Playa del Carmen

Ctra. Fed 307 Chetumal, Pto Juarez Km 360 + 250, 77710, Playa del Carmen
TRÈS BIEN8.3/ 10
Playa Maroma 0 km
Port Maroma 7,3 km
5ª Avenida Playa del Carmen 18,1 km
Le Parc X PLOR 26,9 km
Le Parc X CARET 27,7 km
L’île Cozumel 37 km
Le Parc XEL-HA 65,7 km
Le site archéologique TULUM 79,7 km
Les Ruines de Tulum 87 km
Coba 127 km
La biosphère Sian Ka'an 160 km
Chichen Itzá 194,4 km
La Pyramide de Chichen Itzá 233 km

Depuis l’aéroport :

L’aéroport International de Cancún

40.4Km - 40 USD environ en taxi.

INFORMATIONS UTILES

Heure d’arrivée

À partir de 15h

Hora de sortida

Jusqu’à midi

Enfants

Les enfants peuvent séjourner dans notre hôtel.

À votre disposition, un lit bébé gratuit par chambre (sur demande)

Lits suppl.

Lits supplémentaires (sur demande)

Animaux

Les animaux ne sont pas admis

Types de paiement autorisés

À prendre en compte

À l’hôtel Catalonia Playa Maroma, si le titulaire de la carte de crédit introduite lors de la réservation n’est pas le client final, prière de contacter l’hôtel à l’avance. Prière de présenter un document d’identité et une carte de crédit en vigueur pour effectuer le check-in. L’hôtel se réserve le droit de préautoriser la carte de crédit avant la date d’arrivée. En cas de carte non valable, vous serez contacté pour fournir un numéro de carte valable. Après plus de 24h, la réservation peut être annulée.

Pour des réservations de plus de 4 chambres ou de plus de 8 nuits, cet établissement demande un règlement anticipé.  Dès que la réservation aura été effectuée, l'établissement prendra contact avec les clients pour concrétiser les détails du paiement par avance et la réservation ne sera plus résiliable.

Les enfants âgés de 7 à 11 ans sont Juniors et bénéficient d'une réduction de 50% sur le prix adulte. Les enfants entre 0 et 6 ans séjournent gratuitement.

Le règlement est autorisé en pesos mexicains, euros, dollars canadiens, en livres sterling et par carte de crédit. Visa, Amex et MasterCard. Conformément aux lois du Mexique, il est interdit d’effectuer un règlement en liquide en  dollars américains .

Frais d'assainissement de l'environnement non inclus: 25.50 MXN ($1.3 USD) par chambre et par nuit à payer à l'hôtel.

Cet hôtel dispose d’un parkingprivé gratuit. Il n’est pas nécessaire de réserver.

Nos clients Privileged bénéficient des avantages du pack Tout Compris et également des avantages détaillés dans le Pack Tout Compris Privileged: Distinction privilégiée, service d'étage 24h / 24, réduction de 10% sur les massages ou tout autre traitement dans notre spa Alegría, réservation obligatoire, accès à la zone humide du Spa (sous réserve de disponibilité), service de serviettes de plage dans la chambre, service de préparation, carte menu spécial pour le petit-déjeuner, le déjeuner et le dîner au restaurant exclusif, zone exclusive à la plage avec service de collations et boissons, 10% de réduction en dîner romantique, 10% de réduction en boutique et boutiques, 10% de réduction sur tous les services Arrivée anticipée et départ tardif (15h00) sous réserve de disponibilité

Les clients Privileged de la chambre Privileged Romance et Privileged Romance Deluxe qui y séjournent plus de 4 jours suivis bénéficieront des prestations complémentaires suivantes, en plus des avantages Privileged : Équipement d'accueil de fruits, bouteille de vin mousseux et chocolat (veuillez préciser votre heure d'arrivée lors de la réservation), dîner privé pour deux personnes (une par séjour, emplacement variable), massage en couple - 30 minutes, décoration de la chambre.

Spa : L’accès au spa est interdit aux moins de 18 ans. Les paiements en liquide en dollars américains sont interdits dans cet hôtel.

Toute demande concernant les options de type de lit sera satisfaite selon disponibilité.

Adaptateurs : 110 volts. Prises américaines (il est nécessaire d’amener votre propre adaptateur).

Vous avez besoin d'un transfert vers l'hôtel ?

Transferts depuis et à l'aéroport/ gare ferroviaire