Paradise in Cancun

Wonderful, peaceful and glorious place to stay in Cancun. I give it a 5 star review. Great food and great employees working there.

CHARLES I FEVRIER02-07-21

Too much sargasses

Even if the problem is difficult to solve the way to try to zvacuate the sargasses is too low

CHRISTIAN JULESY DETERME01-07-21

Would recommend

The staff were exceptionally friendly, and the hotel itself was very clean. The only disappointment was the beach was covered with seaweed, so going in the water wasn’t an option for us. We know that is uncontrollable on the hotels part, but still a letdown.

TERESA ONEILL30-06-21

Great Hotel for the value but challenges due to staffing.

WE LOVED OUR ROOM! We had the best room in the place with a pool on the balcony with an ocean view. It was spectacular. The service had challenges. I think they are VERY understaffed due to Covid maybe. We will return after Covid is over and they have more than 1 or specialty restaurants open a night. It was very challenging to get in the restaurants. If you weren’t there for opening at 6:00 you didn’t get in and had to go to the buffet which was also understaffed and would take 30/45 mins to get in. The buffet was always out of food. Food was definitely the challenge. We ordered (bad) room service after going to the buffet because we were so hungry. The entertainment shows were wonderful. The bar staff did great and were very helpful. Over all we had fun and will return but only to that exact room and once all restaurants are open.

Dustin Atha29-06-21

Vacation get away

I loved this place and I world have given it an excellent review of it weren't for two things. 1. We upgraded our stay upon arrival but we weren't able to use or see the perks of doing so and though we mentioned it to the manager who said she'd work with us, nothing happened. It was a waste of money. 2. The only time we didn't feel limited as far as food was when we went to the buffet. The other restaurants had small food portions.

Sofia Maldonado27-06-21

Loved the resort

Thank you to all of the workers here at the resort. Everyone was friendly during each interaction and helpful. We loved how much there is to offer on the resort (shows, restaurants, spa, pool, beach, etc.) and just loved the overall aesthetic of the resort as it was beautiful and so relaxing. We have just minor feedback -- we didn't get a working TV until day 3 of our trip after requesting a new one 5 times to the front desk (worker came twice and said they would be back with a new TV both times but never brought it) but eventually on day 3 we got it -- we absolutely loved the all-inclusiveness but the drinks could be a tad bit stronger :) -- and hopefully when more restrictions get lifted all of the restaurants will be open every day (we did have an hour wait at el Toscano restaurant and when we got seated we waited another 45 minutes and still did not have our order taken so we left) but just went to the Pajarito cafe. One other highlight to add though to our trip, we loved Fernando the photographer by the pool! He was great and so much fun and took lovely photos for us. The staff also on the photo company website were also extremely helpful and quick to respond in sending us our photos :) Overall, we really enjoyed our stay so much and it was just what we needed, so thank you so much to everyone here at the resort. The customer service was really great and noticeable. Thank you also to the staff for calling a taxi for us as well when needed and for offering us welcome drinks when we arrived. Your hospitality is extremely appreciated! Thank you!! :)

Richelle Rojas-Basuil26-06-21

Seriously, the best place I’ve ever stayed!

This place is perfect - authentically friendly staff (starting with Armando checking me in), gorgeous grounds, clean and beautiful rooms, and fantastic choices of food and drinks, Before I even left the hotel, I was already planning with friends a return trip to the same hotel.

Coralee poist25-06-21

Отличный отель

Все хорошо, еда вкусная разнообразная, алкоголь норм, обслуживание отличное уборка ежедневно, Wifi отличный ловит везде по территории, территория огромная, много зверушек

ANDREI KOZHUROV24-06-21

My experience

The hotel was beautiful. The staff were very friendly and helpful. I was a little disappointed in the limited options of food at the buffet. I was at the hotel for 5 days and every day the food choices did not change. Also, I was a little taken back at how the small animals seem to over run the resort. That made me very uncomfortable the entire stay. Also, it was nice to receive a wonderful bottle of wine to help me celebrate my birthday but I had to request someone return to open it because no opener was allowed to be left with the bottle.

LINDA SMITH-FEATHERSON24-06-21

Beautiful

An amazing experience

ANASTASIA CHRISTINE DENMAN21-06-21

-

Only issue was that the restaurants being closed and only one or two open per night. Everything else good.

mulligan Caelan17-06-21

First Timers

Catalonia is a small, more intimate resort which was what my husband and I were looking for. Great place to relax and enjoy :)

SONIA GARCIA17-06-21

Catalonia Stay

I loved my stay at Catalonia! We came at a bad time because the ocean was full of seaweed. Everyone was hard at work to get it cleaned up but it was impossible due to the weather conditions and understandable. The hotel was very clean and staff was kind and accommodating. My stay was exactly what I had hoped to get from my vacation there and more. The only thing that I would of loved to have more of was restaurant options. Every night there was a specialty restaurant that you could go to but could not make reservations for. The wait was always from 30mins to 1.5hrs. My friend and I were able to eat only once at the restaurant because the wait was about 20-30mins....all the other nights it was just too long and we ate at the buffet which was good! We were not hungry that's for sure. Would highly recommend!

ALMA BECIREVIC17-06-21

The Best!!

Excellent staff. From pool , restaurant, front desk, and the room attendants were all above what we expected. Thank you for a nice time. We will definitely be back!!

Amy Walton16-06-21

Great hotel

Hotel staff was very friendly and also helped us move rooms when our ac wasn’t working properly. Everyone we met had a smile on their face and a willingness to be helpful and ensure everyone was having a great time.

Tiffany Caswell14-06-21

We had a great time!

We spent two weeks here and loved it! The rooms were spacious, clean and well equipped. The staff were outstanding, especially the entertainment team. They worked hard all day in the heat to keep everyone entertained and engaged. Our 9 year old daughter joined in everything with them and made great friends, they were so good to her. The only reason I'm not giving this a 5/5 is because I felt that the food & beverage services to be a bit lacking. The buffet is large and extensive and works pretty well for breakfast and lunch. However there was only one other restaurant open every night, it changed every night which meant it wasn't repetitive however, it meant that the restaurants had long queues to get in to them and if you weren't there at opening time at 6pm, then it could be a long wait. The food was hit & miss too in these restaurants, some times the portions were tiny. I would definitely recommend this place, I would definitely have no problems returning, would love to see better food & beverage services.

Dawn mulligan14-06-21

Perfect stay for the end of our Mexico road trip

We were on our honeymoon through Mexico and we decided to choose Catalonia for our last couple of days in Mexico. The hotel is really nice, clean and the walk through the little forest is awesome. The staff was friendly, the food was good and the drinks delicious. The pool area is really nice, only the beach was not totally clean due to the current sargazo problem - but this is not the hotels fault! We would definitely recommend this hotel. Before going home we had to take a Covid-test, that was total chaos to be honest, but at least we got the results back in time.

Daniela Cox13-06-21

Great Stay

Great hotel and friendly staff! Unfortunately not all restaurants/areas were open due to COVID, only downfall in my opinion.

Erica Delaney12-06-21

Amazing trip!

Clean facility and amazing staff!

Ashley Schooley11-06-21

Visual Experience

A beautiful calm location with very attentive staff. Very comfortable jungle like setting with a beachfront.

Ronald Neustein07-06-21

Honeymoon

The entire staff from the front desk, restaurants, pool areas, maids and gardeners at the hotel property was all so courteous and helpful. They made us feel so special and it was a pleasure staying at the Catalonia Privileged Maroma. A special thank you to Mr. Rodrigo Lopez the manager of Be Loved Restaurant at the property. Mr. Lopez was so friendly, courteous and made sure my wife and had the upmost in professional service at all times. We thoroughly enjoyed our stay at Catalonia Privileged Maroma and have plans to visit again soon. Thank you.. Respectfully, Michael & Kathy Gray

Michael Louis Gray01-06-21

Great drinks, great service

Definitely good place with little kids. Warm water in the pool, not long distance, not to crowded. Buffet was okay but drinks were good. Burgers and crepes by the pool/beach were awesome. Quite, not too loud. Coming back soon.

Nataliia Dushkevych31-05-21

Catalonia Riveria Experience

Good accommodation, great staff, mediocre food selections(taste vary from bland to too salty every single day). Beaches has gorgeous white sand and palm trees, but overwhelming with seaweed. Activities were subpar for post pandemic conditions. So, overall 3 stars out of 5 for this experience.

CHITO F SANTOS31-05-21

Good service, nice stuff

Stayed at Catalonia playa maroma for about week with my mom. It is nice, friendly hotel. Stuff is amazing, foods are okay. Drinks taste little mixed with a lot of water, rather than alcohol or coffee, but overall it was worth of money that was paid.

DODO DEVIDZE31-05-21

Beautiful Resort

This resort was beautiful and the staff was extremely helpful and nice minus one gentlemen from Bloved. The only recommendations I have is having the pool stay open longer as 8pm was extremely early I feel as though 10pm would have been a more reasonable time in my opinion. And also being more responsive with room service requests. I had to call multiple times for towels and I still did not receive the towel sizes I requested.

Reneasha Hudson28-05-21