Decent

Good overall

DAVID ALVAREZ22-07-21

Girls vacation

Beautiful location. Clean and follow Covid-19 guidelines. The staff was friendly and helpful.

DONNITA MC KENZIE22-07-21

Outstanding

This resort was absolutely amazing! The staff was super nice even with our little knowledge of Spanish. Everything was beautiful and we had an amazing time! I only wish that the resort was more specific on their website about what was included and what isn’t in the “all inclusive” part, but maybe I was just confused.

RYLEE LYNN HEIING21-07-21

Great stay!

This hotel was beautiful! The staff was so nice and responsive. However, I wish the food places were open late. There's nothing to eat after 10PM!

AUTUMN LEENA VANN19-07-21

From Catalonia playa maroma to costa mujeres

We were very unimpressed with Catalonia Playa Maroma and after one of the couples we were with complained, they offered to move us to Catalonia Costa Mujeres. What a difference. The food was bad at Maroma, but excellent at Costa Mujeres. We fully enjoyed our stay once we were moved.

Chad Randall Visser19-07-21

Family vacation

I was a little apprehensive after reading some of the reviews but decided to come to the resort with an open mind and glad we did. We (wife + 3kids) had the best time ever. The staff was excellent and accommodated our every need. The food was excellent. Spring for the Privileged access - makes all the difference.

JAMES LEONARD RUSSELL19-07-21

Amazing Experience

Such a wonderful and beautiful experience. Our family went for my mother’s 50th birthday. The attention provided by every staff member was remarkable. They were joyful, energetic and were very helpful throughout our stay in Catalonia. The hotel was beautiful, clean, comfortable and with stunning views.

STEPHANIE LUGARDO SANTOS19-07-21

Lugardo Family vacation

Your Staff far exceeded our expectations in regards to customer service. The resort is beautiful. We definitely will be returning A++

SAMUEL LUGARDO19-07-21

5⭐️

Very happy with everything in the hotel, the food amazing the staff very friendly

KAYRI ALTAGRACIA JIMENEZ16-07-21

Beautiful Resort

Rooms were spacious, well designed, tastefully decorated, comfortable and quiet Large balcony with beautiful view of the ocean Large shower with handheld and rainfall shower heads Good water pressure and temperature Bracelet key fob convenient and easy to use Grounds were well maintained, aesthetically pleasing, and well designed Pools and beach areas were clean and never too crowded Multiple bars located throughout the resort Variety of food choices Variety of entertainment Staff was friendly, helpful, professional and courteous Suggestions: Have staff schedule COVID testing for guests upon their arrival, so guests aren’t spending their time navigating online site for registration Cost of COVID testing clearly stated Small snack kiosks located around the resort so guests can easily grab a snack between breakfast and lunch/ lunch and dinner Scheduled date/time reserved for guests at arrival for hibachi Music/DJ continue later than 11:00

HEATHER MARIE POMROY16-07-21

Family vacation

We had a fantastic week at Catalonia Costa Mujeres. Our Butlers Gina and Joseph were nothing short of incredible. The service at the bars and restaurants was great and the food was excellent!

KATI HINKLE15-07-21

Amazing resort and spa-would definitely return!

This was my first time in Mexico, and my first all inclusive resort. Upon arriving, the staff was so friendly and helpful. Most spoke good English, which was nice since I knew zero Spanish. The facilities are beautiful. So many unique and creative seating arrangements around the resort for eating, lounging, sitting and talking, or just taking a break. There are two beautiful pools. One has a DJ and has good music and dancing, pool activities like aqua zumba and water polo. The other pool is quieter, no music, but just as nice. Each pool has a swim up bar. All of the bartenders are amazing!! Our favorites are Leonardo and Jhoan at the Lobby Bar--you have to ask for the "Jhoan Special"! The beach is only a few steps away from the pools and there are many lounge chairs and a beach patio bar. There were plenty of food options, even though a couple restaurants were not open during our stay--most likely covid/staffing I'm guessing. The buffet had so many delicious food options, the breakfast buffet was our favorite. We ate at the asian hibachi restaurant--you have to make reservations, but it was worth it! The Grill steakhouse was also delicious, and the taco truck by the beach was amazing! The housekeeping staff was very friendly and kept our room stocked with bottled water and whatever we needed. At night, we went to the shows to watch the most talented dancers! The shows we saw were Broadway, Disney, Michael Jackson, and Rock & Roll. The dancers are truly talented and so fun to watch! We sat in the front row every night! Our favorite dancers were Christina, Ale, Jesus, and Jafet! We also attended a Yoga Stretching class at 10am on the beach--the view was amazing and the instructor Pedro was so great! He accommodated all of our different abilities and really gave us a good workout and a fun time! We spent two mornings at the Spa, we did facials, massages, and hydro therapy--it was so amazing and reasonably priced. The massage therapists were very skilled, mine was Rosalina and she was so amazing I booked a second massage with her before we left. The view at the infinity pool after our massage was beautiful. The covid testing was super easy to book and get completed, it was not free, about $18, but we got our results the same day within 2 hours. I would definitely stay at this resort again!

JASMINE WOOD15-07-21

Family vacation

Had a great time! Food and drinks were great!

ANGELA JOHNSTON ELLIOTT15-07-21

Okay experience, horrible customer service, so much false advertising

The hotel is beautiful however the customer service is lacking. There is quite a bit mis information between the staff, website and customer service. The room service is not 24h even though on the website they advertise it, they also advertise early check in if you pay for the upgrade, which we did, however they still made us wait 4 hours (until 3pm) to allow us to check into our rooms. The buffet is quite small esp for lunch, they serve the same thing each day, the beach is filled with seaweed and there were barely any umbrellas or covering on the beach, and though there wasn’t a lot of people there, the staff in the lobby don’t have accurate information on Covid testing, times available etc. I’ve been to other resorts in Cancun that have far exceeded amazing hospitality and service. This place doesn’t compare. It’s definitely not 5 star service by any means. The decor is beautiful though. It’s really disappointed how so many things they advertise as available on their website if you pay for the upgrade was not available. When we asked customer service about it, they just said we don’t know, the website is wrong. You would think they would stop falsely advertising then?

EMILY TRAN14-07-21

July 5-10

Enjoyable stay for large group. Loved the swim up room. Service in buffet was poor. Sometimes noone ever visited our table to give us a drink or water. Food was tasty. Need better towel service and things should be open later than 10pm. Pools closed very early as well. It’s vacation, should have extended hours or later room service. All in all loved the resort, friendly staff and nice amenities. Spa is awesome! Would love to return!

INGRID RENEE DODD12-07-21

Good hotel poor entertainment

Make sure to bring you own speaker very little music in the pool and beach area

VICENTE JESUS RUIZ12-07-21

Beautiful Site, Too New to Call

We ran into many issues with dinner at night and got locked out of our room. The hotel is beautiful, modern, and decorated quite well. The site doesn't cater to nightlife, the bars and pool close too early

HERVELINE SAINTIL12-07-21

AMAZING Resort

We had the best time ever!!!! The food was amazing. The rooms were gorgeous! The resort was really nice! The staff was exceptional! Dedicated and hardworking employees.

RANIA HASAN HAMMAD12-07-21

Refreshing vacation

The hotel staff was wonderful and the pool was great.

DAWN MARIE TURNER12-07-21

Relaxation

If you're looking for a place to relax this is your perfect choice. Beautiful and serene atmosphere where you can let your mind go of life's stresses

DOROTHY DONABY09-07-21

Stay In July

We are very glad we stayed here! Plenty to do for 4 nights.

F TODD SILVER08-07-21

Great place for a family vacation

We stayed for 8 nights in this resort, a small family with a 9 year old kid. The all-inclusive option that we purchased was a bit pricey for what it offered. The room was great, spacious, with a swim-up pool. The hotel is very new, so everything looked great and functioning perfectly. Service was good, but not stellar. Food options throughout the day were plentiful, the buffet was a bit disappointing. It was only open for breakfast and dinner, options were very limited and always the same food. The only alcohol available at all restaurants was beer and wine. Overall a good experience, but probably won't go there again.

CORNEL BALEA08-07-21

Relaxing honeymoon

Had a great stay. Spa was very nice and relaxing, beaches were clean and kept as clean as possible with all of the seaweed. Service at restaurants and buffet was a bit slow, sometimes it was difficult for us to even get sever water during our meals. For being short-staffed, however, everyone did a fantastic job at making sure our vacation was relaxing and enjoyable. We plan to return in a year or two once more of the resort has opened up

TYLER JESSE JACOBS08-07-21

Experience

Overall our visit was good, the staff was very friendly and went above and beyond. We had a couple of not exciting experiences but overall was a nice visit

ROY R CHAPLIN JR30-06-21

Relaxing and Gorgeous Hotel

When you day dream about vacation at your desk, this is where you envision! Waking up to the Carribean breeze, eating breakfast al fresco and being surrounded by beautiful white buildings, clean lines and clean linens. The sand is amazing, and the water is even better! Low seaweed count, clear and refreshing. Kayaks, beach drinks, activities and even jet ski rental right there!

gabriela tenorio28-06-21