First time in Costa mujeres

Beautiful hotel, great rooms getting ready to go back next month, thank you everyone for our great experience at Catalonia Costa mujeres

JAIME CASTILLO29-10-20

Quiet holidays

My stay was very good: the room was very comfortable, the facilities excellent, staff service very good ( with 1 exception: at front desk, Alexander was not vert interested to help us. I asked if it was possible to extend my stay for 1 night. I told him that the rate in the internet was 73$ and if he wohld be so kind to extend it at the front desk. His answer: no. Well I came back later to see another front desk officer and he made it possible within 2 minutes! Alexander was even not very attentive and it seemed he was not interested to be helpfull).

Thierry Istaz28-10-20

Beautiful resort

This place was nothing but spectacular! The service there was great, everything was very clean and sanitary! Beaches were clean and quiet! Our room was stunning and got a beautiful ocean view! Food was fantastic! And right now with Covid it’s not overly packed so you can get a spot by either pool or the beach! It was fantastic from the time you walked in tell you left!

TERRY LYNN YOUNG JR27-10-20

Super Hotel - sehr empfehlenswert

Wir haben 2 Wochen in diesem Resort verbracht. Es war einfach super und es gibt nichts worüber man sich beschweren könnte. Wir sind mitten in der Covid-19 Pandemie gereist und im ganzen Resort wird sehr genau auf Hygiene und Sicherheit geachtet. Alle Angestellten tragen einen Mund-Nase-Schutz und wenn man keinen großartigen Kontakt zu anderen haben möchte, dann ist das problemlos möglich. Trotzdem wird auch ein Unterhaltungsprogramm angeboten, was ich allerdings nicht beurteilen kann, da wir nicht daran teilnahmen. Das Zimmer war sehr schön, groß und sauber. Bei Sauberkeit bin ich sehr genau, aber es gibt nichts worüber ich mich beschweren kann. WiFi funktioniert einwandfrei im gesamten Resort, sogar am Stand hat man guten Empfang und es ist kein einziges Mal ausgefallen. Mein Partner studiert online und hatte absolut keine Probleme an seinen Vorlesungen teilnehmen zu können. Waschbecken, Dusche, und Toilette sind alle getrennt voneinander im Zimmer, sodass eine gleichzeitige Nutzung möglich ist. Das Bett ist riesig und sehr bequem. Es gibt einen Safe, in dem man einen Laptop verstauen kann. Die beiden Pools sind sehr schön und groß. Man kann gut schwimmen, aber auch an der Poolbar Getränke holen. Am Strand lag anfangs ein bisschen Seegras (was vermutlich vom Hurrikan kurz davor angespült wurde), aber dieses wurde auch immer vom Hotel beseitigt, sodass der Strand auch schön war. Die Liegen an Strand und Pool werden regelmäßig desinfiziert und egal zu welcher Uhrzeit hatten wir nie ein Problem freie Liegen zu finden. Beim Essen gibt es aufgrund der aktuellen Lage (das Hotel ist glaube ich nur maximal zu 30% belegt) nicht die komplette Auswahl, was aber okay ist, da die Auswahl immer noch groß ist. Nur am Wochenende ist das große Buffet Restaurant geöffnet. Am Wochenende wird es dann auch ein bisschen voller, weil Wochenendgäste kommen, aber es ist immer noch relativ leer. Frühstück bestallt man von einer Karte im Restaurant, wobei man aber auch so viel bestellen kann wie man möchte. Mittags öffnen 3 Food Courts im Restaurant und es gibt verschiedenes Essen wie Tacos, Pizza, Pasta, Burger, Salate, Eis, und Crêpes sowie ein weiteres Restaurant wo ein paar Grillgerichte zubereitet werden. Das Essen ist sehr lecker und hat wirklich eine gute Qualität. Abends haben immer 2-3 der Restaurants geöffnet und man muss tagsüber einen Tisch reservieren. Bei den Getränken gibt es auch eine sehr große Auswahl und die Cocktails werden qualitativ hochwertig zubereitet. Das Personal ist sehr freundlich und hilfsbereit. Es gibt ein Fotostudio auf dem Gelände. Wir haben ein paar Fotos am Pool und Strand machen lassen. Wenn man Interesse daran hat, kann ich das nur empfehlen. Insgesamt war der komplette Aufenthalt einfach super. Es ist ein sehr gutes Preis-Leistung-Verhältnis und ich würde es jederzeit wieder buchen! Den Transport vom Flughafen zum Hotel und wieder zurück haben wir über Catalonia vorab online mit HolidayTaxi gebucht und es hat einwandfrei geklappt zu einem unschlagbaren Preis (wenn man das im Hotel mit dem Anbieter vor Ort bucht, kostet es das Vierfache).

Vanessa Lueer26-10-20

First all inclusive stay

Definitely met our expectations. Some minor issues but overall great experience.

Marcy Stone Mrs26-10-20

Beautiful Resort

The resort is beautiful and the staff are all so welcoming and helpful!

KATHRYN MOERER BENOIT25-10-20

Great Stay

First time staying at this brand. Impressive, but could use improvement

Kyle Eakin22-10-20

Great Stay!

Thanks for the great hospitality! Everything was really enjoyable and we had a good time. One thing I want to highlight was the outstanding dinner experience at the buffet restaurant.

Sebastian Lotzin19-10-20

Super Nice Resort

We are frequent visitors to the Cancun area, i think this was trip 12 or 13. This was our first time staying in the Costa Mujeres area, be aware that this resort is a full 40-45 minute ride from the airport. This was not a problem for us because we enjoy staying in one place, but if you plan to participate in tours it may be quite a long commute. The resort is new and beautiful. We were in one of the basic level rooms and were totally blown away by the design and layout. It was was one of the most comfortable we have stayed in. The living area and bedroom is separate, each with a TV and the best thing was the walk in closet where we were able to unpack all our stuff without junking up the room. That being said, it does have one of those open bathrooms that I'm ok with if I'm staying with my husband, but would not like this arrangement with a girls trip. The beach was wide and beautiful. We enjoyed long walks every day. The water was clear and blue. There were plenty of chairs available at the beach and pool, but when the resort starts operating at full capacity, this may not be the case. The food at the Catalonia was some of the best I've had at an all inclusive. The Catalonia is a bit more structured with their eating arrangements, we had to make dinner reservations for evening meals because if you don't there is no casual option for eating dinner, by this I mean no buffet or grab and go. And be aware there is no evening snack option if you get the munchies after dinner. I'm not sure if this arrangement is due to the Covid situation, but I do guess they were probably at around 20% occupancy most of the time we were there and this may influence what's open. The Spa at the Catalonia was amazing! My husband and I purchased massage packages and were able to enjoy the steam room and sauna as well as the outdoor plunge pool. Due to Covid they were limiting the number of people in the facility, so we basically had the place to ourselves every time we went, it was awesome and the massage therapist were professional and competent. Honestly, we had a difficult time learning the ins and outs of this resort, although many of the staff were super nice they did not speak much english and they don't give you any written information at checkin. We just discovered how things worked through trial and error. But, by the end of our stay we had decided that we will return to the Catalonia as soon as we possibly can. This is a beautiful resort with warm friendly employees that are doing their best to make your vacation enjoyable. Oh yeah...this resort had the best wifi I've ever had in Mexico.

Monette Drouilhet24-09-20

The most amazing 4 days in paradise!

Where do I begin? Catalonia is a favorite for me for many reasons, but staying at Costa Mujeres was an above average experience. The team at the front, Fatima.. and the bartenders Sofia, Jose, Yohan went above and beyond.. Our morning waiter Erick.. was the absolute sweetest and most attentive! The pool bar was always lots of fun, and they do a great job cleaning the beach. absolutely no sea weed. The show that the entertainment team put on all 3 nights we were there was incredible. Choreography, costumes, and style. all was above and beyond. They're very engaging.. Huge compliment to Nany.. and Porfirio, along with Jocelyn, and Ana.. great job team.. we felt at home, and welcomed.. the grounds are breathtaking.. the aesthetic is great for pictures! the food is probably the best resort food we've had.. considering the buffet was closed due to covid.. they were always willing to make it work for us..

Jelesty Perez17-09-20

My 50th birthday trip

Julian with Amstar tours was awesome. I did not like the food at the hotel and did not like the fact that they did not have the buffet for dinner. But I think it might have been because of Covid. Visited September of 2020. They could do better with checking in. All in all good place to visit. I will do it again.

Ajibade Lawal14-09-20

Safe and Stress Free Getaway

During this time of COVID, it's difficulty trying to getaway and experience some sense of relaxation and easy. The resort was clean and all staff members and patrons were very compliant with masking. Our family was safety able to "unplug" and relax at the pool/poolside and dine safely al fresco. The line up of services were scaled back, but definitely understandable given the low number of travelers. They offered an AMAZING experience with a heightened sense of security and safety. WE are already planning our next visit. The food was great, the hospitality staff was attentive, entertainment staff keep things fun, but special shout out to Alejando with the Kids Club. He spent time with our littlest traveler while maintaining social distancing and helped our family make great memories.

LEAHd MACIAS14-09-20

Great hotel but needs to update their dining policies.

The hotel and facilities were amazing most of the staff were friendly and accomodating. My only issue is the lack of food options after 10 PM ... You must make a reservation and if you miss it there is no room service so you're hungry for the rest of the night. I made a late reservation but got caught in traffic on my way back from an excursion and missed it. After getting back to the hotel hungry, wet, and tired my children and I were told that we could not enter the restaurant and there were no other options for food. I spoke with other guests who had early dinners and were up late and were all starving by midnight. The resort needs to keep in mind that in addition to families there are couples and other adults particularly on the weekend who are up and about past 11 PM. I would recommend at least on the weekend to have at least one a la carte restaurant open until at least midnight or later, as there are more guests on the weekend and limited options for dinner. I was very disappointed with this. I was able to get a sandwich for my daughter but my son and I who are both vegetarians had to go to bed hungry.

Camie Belgrave08-09-20

August visit

We had a wonderful time despite COVID-19 precautions. The resort did a great job keeping us very safe

mary dulin01-09-20

Best ...

Everything was perfect thank you to all the staff Juan and Hector in Bloved restaurant all the animation staff we are previous to stay 4 nights but finally we extended for 8 we will come back after the pandemic for see everything open for sure thank you

Laskar Joseph27-08-20

Todo muy bien

el hotel esta exelente.no tengo quejas solo buenos recuerdos

Elier sancho rodriguez27-08-20

Cancun

Thanks

LUIS MONTES DE OCA13-08-20

Absolutely Fantastic Vacation!!!

we could not say more amazing and wonderful things about this resort, their wait staff and bartenders along with the incredible entertainment staff!!! highly recommend and the beach is beautiful with the clearest water!!!

jeff Dennings31-07-20

Amazing experience

An amazing experience. There are not enough words to describe how wonderful everything was. Hotel was super modern and clean as expected but the staff was what made it amazing. Polite smiling accommodating and very attentive. Beach as expected was gorgeous white sand, kept clean and with excellent beach service. As true beach lovers, actually beach snobs coming from Greece, we spent all our day at the beach but the pools were also great and super clean if anyone feels like a change of scenery. Shoutout to the great entertainment team and more specifically Gigi (5 star award to her) Manuel, Damian, Ashley and Alex. They were all fun, enthusiastic and engaging. Other must mentions are José at the lobby bar, Juan at Bloved, Adrian at the Grill and Wilbert at the disco. They all were true professionals, polite, fun to interact with, made a real effort to know us and did everything possible to make our stay great. There was always a personal touch in all service we got. We liked it so much we extended our stay for a couple more days. It was worth it. Thank you guys. We will certainly be back.

DORA ANN HOLMES02-04-20

Great place!

The resort is brand new and beautiful! Staff was wonderful. Only real complaint is all the seaweed on the beach. They could have cleaned it better. This place is fancy and we got a good deal!

ALISA VIPARI23-03-20

Amazing resort

This resort was amazing. All the staff were super friendly and helpful right from the courtesy desk, bell boys, bartenders and wait staff. Grounds were beautiful, pools cleaned every day. Our only issues were that we couldn't get wine with our lunch at the restaurants on 5th ave. but it did get addressed by the end of the week. The other issue is the manner in which some of the chefs handled the food. On one occasion the chef opened my fajita with his wet dirty finger to add sauce. Instead of putting it in a bowl. I could not eat it after that. The second occasion came at the burger restaurant. I returned my vegetarian burger, after I had dressed it, because it was ice cold through out. The chef proceeded to take it of the bun with condiments lettuce and tomato and place it back on the grill instead of preparing me a new one. At this time it had broken in half and he was trying to get me to take it back I think all cooking staff should be wearing gloves. I returned home sick with some sort of stomach bug.

SANDRO TESOLIN22-03-20

Unforgettable Time

I had the most wonderful time at this resort. It was so beautiful and luxurious that I didn't want to leave. The staff were super friendly as well. I really loved the food, unlike other resort food. I would definitely recommend this resort.

SELOMEY MAHENDRARAJAH18-03-20

Catalonia Costa Mujeres newly opened resort

My husband and I visited the resort February 25 until March 5, 2020. Although the resort wasn’t fully open we had a great time. Eder, Gigi, Manuel, Ashley, Fernanda and Damien kept us busy by the pool and beach by day. They kept us informed about the evening entertainment and kept us entertained every evening. All the employees were friendly and helpful

MARSHA JOHNSON14-03-20