New Year Mother/Daughter Trip

My adult daughter and I decided to take a New Year's Eve getaway vacation to Cancun. I chose this place due to its location and price. I'll start with the cons, then move to the pros. CONS: ATM machine was broken during our entire 6 days/5night stay. I was not greeted by or made aware of the "welcome" person who could have told me about the different excursions until 2 days before we were scheduled to leave. They don't make change for US dollars so bring pesos if you want to tip properly. The pool was FRIGID despite the nice mid-80 degrees Fahrenheit weather. My facial treatment at the spa was subpar as I believe my facial person fell asleep during my 50 minute facial. I did not find out about making reservations for the restaurant until my third day there, at which time, I missed out on the opportunity to eat at the Japanese Steak House. Buy some quality Tequila or Liquor at the airport upon arrival so you can have for your room to improve the drinks. In addition, our last day there, the breakfast buffet place was closed so we were not able to eat breakfast prior to leaving and I was not aware of any other places to eat breakfast. And last but not least, our elevator was broken in our building (building 4) during the entire trip so we either had to use the stairs or the service elevator. One of the groundskeepers tried to stop me from using it citing it was for the staff, however, I informed him about the elevator not working. As for what other reviewers have mentioned...as for beach towels, I just called the front desk and they were more than happy to bring me beach towels every day. In fact, when they cleaned the room, they will give you extra set of beach towels upon request. Making dinner reservations does NOT require you to go to a reservation desk, you can call at 9 AM and they will connect you to the dinner reservationists to make your dinner reservations. I didn't know it, but the hotel will set you up for excursions for little to no cost and they will pick you up directly in front of the hotel so there is plenty to do off site if you wish. They also have another desk near the lobby bar that will also help you schedule excursions. My room did not smell moldy at all, however, it was very humid. The humidity is what one can expect when you are directly on the beach. The humidity was so much that my clothes were damp. They will also restock your fridge after each cleaning. Pros: The place is beautiful. I opted for a Privileged room and booked directly from Catalonia hotel site. This is better as they offer you discounts that you can use at the spa and at the mini market. For each level you get, you will receive more discounts...like a typical hotel loyalty program. Upon arrival to the place, our driver had to tell the front attendant my name as no one is allowed on the property unless they are listed as a guest of the hotel...very secure. When we arrived, a bellman took our luggage and we were given a glass of some frozen fruity cocktail (unfortunately, it did not have any alcohol). We were then told how to reach our room. The room was big and roomy and modern and new. Just like I like it. There was a huge walk in shower, double vanities, and a separate room where for the toilet. Ample shelving in the bathroom as well. Our room also had a huge walk-in closet with great shelving. The closet came equipped with coffee/coffee maker, fridge full of snacks, beer, and juice, two robes and slippers, a room safe, an iron and mini ironing board, and a blow dryer. We also had a huge balcony with chairs. Our room consisted of a sofa bed that was divided by a divider wall with two tv's...one where the sofa bed and one where the king sized bed is. In addition, there was a separate desk area. We had a terrific view of the pool and the beach. As for the food, you do have to make reservations for the other restaurants but the food was really good. I loved the Grille place. I had a ribeye steak, sauteed potatoes, salmon, and cheesecake for dessert. The service was great at all the eating establishments. If you order margaritas, ask for it to be made with Reposado Tequila, and they will do so. And Carlos or Christian will make it perfect for you. I had a FAUBULOUS spa day getting a massage (facial was not great at all) from Mariel. I did the aromatherapy massage...you must get it and ask for Mariel! The beach does have seaweed and so it is not very clean, but that's not unusual for other beaches in the US. This beach also had umbrellas and two bars at the beach. You can also do paddleboarding, kayaking, and catamaran all included with your stay. I finally met Georg who told me about the excursions the hotel can provide and I was able take a little shopping trip and tequila tasting trip the day before I left. They picked me up at the hotel and brought me back and this was a free trip! The staff and everyone wore masks and they did have hand sanitizers everywhere so I felt safe health wise and very safe regarding security. Overall the trip was really relaxing and I already moved up one tier by staying for 5 days so the next time I go I'll get 15% off the spa and other purchases as well as a free room upgrade if available. I cannot wait to return and bring my husband. Out of all the ones I researched, I loved the area. If you want to be around the action, then stay in the hotel zone in Cancun, but if you are looking for a relaxing, quiet, safe and secure, and beautiful beach area, then choose Catalonia. No place is perfect, but this was really worth it, for the price and you can always get transportation to where the action is if you'd like. Yes they do not have room service, not all the restaurants are open (due to COVID), the pools are frigid (they have two separate pools with swim up bar), and the drinks are inconsistent across bartenders, and there is poor communication, I believe it will all get better as this place just opened in February 2020.

Valerie Kuykendall Rogers08-01-21

Paradise in Costa Mujeres

I cannot rave enough about Catalonia Costa Mujeres! This was my fourth visit in five months and I am planning my next trip. The resort is beautiful, brand new, clean, well designed and an ideal place for singles, couples and families. The suites with the private pools are prefect - providing the right balance of privacy but literally just steps away from the pools, all the eating options and the beach.

BECKY LYNN ROESLE22-12-20

Great Experience

Staff was friendly from checking in to checking out. The amenities were spot on and The food, excellent.

Marvin Morales21-12-20

Catalonia Costa Mujeres December 2020

My wife and I visited CCM for the 1st time and found it to be a truly wonderful resort! Although Covid restrictions were apparent in the lower occupancy rate and scaled back amenities, the staff, facilities and grounds were better than expected! The food was excellent with enough choices to keep us well satisfied. When the travel restrictions are lifted and business is back to normal this resort, catering to both family and adult vacationers, will be even more amazing! Here's a little video showcasing some highlights of our trip. We'll return for sure! https://youtu.be/Y2PSDkpnxvc

WILLIAM ALAN SHIELDS19-12-20

Relaxing Vacation

Nice new resort. Food was good. Bed was ok. Not all restaurants open due to covid so that was disappointing. Spa was very good..got a massage every day!

Debra Wilder14-12-20

Nice clean peaceful

Good food. Quiet location. Beautiful rooms.

Tobin Strohm05-12-20

Thanksgiving at Catalonia Costa Mujeres

We had a great visit. Food was excellent. Beautiful beach and pool areas. Friendly staff and mask worn in indoor common areas

Jennifer Ralston03-12-20

Great Food!

I visited this resorted this resort with my family of 9. From great customer service to the magnificent food everything was superb. I love the way the staff was very helpful and accommodating to our needs. The resort is absolutely breathtaking and everything is organized from the Covid protocol to the top notch sanitation measures. The limited capacity made it more enjoyable. The beach is a like a dream and the buffet was never ending providing everything your palate acquired was there. The omelets, steak, etc were cooked to order and the staff took pride and craft when preparing your food. You can tell they love what they do. I would highly recommend this hotel without hesitation. What a great experience!

sherrie jackson29-11-20

Review at the Catalonia

Place was very good, plenty of social distancing. Staff was very nice and serviceable. Food was delicious and had many varieties. Only complaint was that room which was selected with bunch beds was not available but was changed as soon as it became available. Also private pool is only good if the sun is hitting it, if you were on the side with no sun pool was very cold.

Alicia GUERRERO27-11-20

2nd stay at Catalonia Costa Mujeres

This was our 2nd visit to Catalonia Costa Mujeres.

MARSHA JOHNSON24-11-20

Amazing service

WOW! From the moment we arrived, we were so pleased with the service and amenities at this property. By far the best value for the money. We enjoyed the cocktails, nightly entertainment and the food options that were available. Understandably so, every restaurant was not open due to covid but we never had issues getting dinner reservations so it was a non issue. The food was tasty and plentiful. The staff made us feel right at home and it was clear they were thankful to have us there. Our terrace suite was absolutely beautiful. We loved the fresh linens each day and were so thankful to come back to a clean room after a day out. The spa was very peaceful and we enjoyed our massages.

Ivana Miller21-11-20

Good Experience

Experience

VIRGILIO GOMEZ20-11-20

Wonderful resort!

The resort is beautiful! The rooms are large and the amenities are great! The pools and the grounds are well kept. The staff works so incredibly hard to make your time feel very special. I would love to come back once the pandemic is over and all of the areas are opened up. There was a limited number of choices for restaurants only due to the capacity of guests being so low. We were completely understanding of this situation and grateful that the resort was open at all!

ROBYN GLYNN19-11-20

relaxing

very clean beautiful relaxing yet family friendly resort enough space to enjoy without excessive crowd.

Chrystyle Mitchell17-11-20

Amazing

My nail tech told me about this resort and I’m happy she did. My family and I enjoy ourselves

Chanel Lewis Donald10-11-20

Peaceful

I came here to have some rest and I was perfect! Everybody is nice, always here to answer to your questions. Pools are beautiful! Bar tenders are doing more than great their job! Just a bit hard to understand which restaurant is open at the beginning. Rooms are clean and beautiful. Spa is awesome.

Elsie Seya NDunga05-11-20

Catalonia

I recommend this resort. We came the week hurricane zeta came to the area. Considering the pandemia and the hurricane the hotel did every effort to provide us with everything we need. Not all the services are open due to the low capacity from COVID. However, everyone in the hotel treat us very well. The hotel is beautiful, fresh and modern. I love the relaxing music, the food, the bars. The shows at night were beautiful, we met wonderful people like Fernanda, Nany, and Jesus and all of them. They look for every detail of you to make your stay memorable.

Barbara Novak02-11-20

First visit due to Hurricane Zeta

We usually stay at Catalonia Playa Maroma with our child but they were temporarily closed due to Zeta. It’s a great resort. It’s still very new so it has some growing to do. It’s is a beautiful place to stay but for us Maroma & Royal Tulum I are our favorites.

THOMAS PETROVICH29-10-20

First time in Costa mujeres

Beautiful hotel, great rooms getting ready to go back next month, thank you everyone for our great experience at Catalonia Costa mujeres

JAIME CASTILLO29-10-20

Quiet holidays

My stay was very good: the room was very comfortable, the facilities excellent, staff service very good ( with 1 exception: at front desk, Alexander was not vert interested to help us. I asked if it was possible to extend my stay for 1 night. I told him that the rate in the internet was 73$ and if he wohld be so kind to extend it at the front desk. His answer: no. Well I came back later to see another front desk officer and he made it possible within 2 minutes! Alexander was even not very attentive and it seemed he was not interested to be helpfull).

Thierry Istaz28-10-20

Beautiful resort

This place was nothing but spectacular! The service there was great, everything was very clean and sanitary! Beaches were clean and quiet! Our room was stunning and got a beautiful ocean view! Food was fantastic! And right now with Covid it’s not overly packed so you can get a spot by either pool or the beach! It was fantastic from the time you walked in tell you left!

TERRY LYNN YOUNG JR27-10-20

Super Hotel - sehr empfehlenswert

Wir haben 2 Wochen in diesem Resort verbracht. Es war einfach super und es gibt nichts worüber man sich beschweren könnte. Wir sind mitten in der Covid-19 Pandemie gereist und im ganzen Resort wird sehr genau auf Hygiene und Sicherheit geachtet. Alle Angestellten tragen einen Mund-Nase-Schutz und wenn man keinen großartigen Kontakt zu anderen haben möchte, dann ist das problemlos möglich. Trotzdem wird auch ein Unterhaltungsprogramm angeboten, was ich allerdings nicht beurteilen kann, da wir nicht daran teilnahmen. Das Zimmer war sehr schön, groß und sauber. Bei Sauberkeit bin ich sehr genau, aber es gibt nichts worüber ich mich beschweren kann. WiFi funktioniert einwandfrei im gesamten Resort, sogar am Stand hat man guten Empfang und es ist kein einziges Mal ausgefallen. Mein Partner studiert online und hatte absolut keine Probleme an seinen Vorlesungen teilnehmen zu können. Waschbecken, Dusche, und Toilette sind alle getrennt voneinander im Zimmer, sodass eine gleichzeitige Nutzung möglich ist. Das Bett ist riesig und sehr bequem. Es gibt einen Safe, in dem man einen Laptop verstauen kann. Die beiden Pools sind sehr schön und groß. Man kann gut schwimmen, aber auch an der Poolbar Getränke holen. Am Strand lag anfangs ein bisschen Seegras (was vermutlich vom Hurrikan kurz davor angespült wurde), aber dieses wurde auch immer vom Hotel beseitigt, sodass der Strand auch schön war. Die Liegen an Strand und Pool werden regelmäßig desinfiziert und egal zu welcher Uhrzeit hatten wir nie ein Problem freie Liegen zu finden. Beim Essen gibt es aufgrund der aktuellen Lage (das Hotel ist glaube ich nur maximal zu 30% belegt) nicht die komplette Auswahl, was aber okay ist, da die Auswahl immer noch groß ist. Nur am Wochenende ist das große Buffet Restaurant geöffnet. Am Wochenende wird es dann auch ein bisschen voller, weil Wochenendgäste kommen, aber es ist immer noch relativ leer. Frühstück bestallt man von einer Karte im Restaurant, wobei man aber auch so viel bestellen kann wie man möchte. Mittags öffnen 3 Food Courts im Restaurant und es gibt verschiedenes Essen wie Tacos, Pizza, Pasta, Burger, Salate, Eis, und Crêpes sowie ein weiteres Restaurant wo ein paar Grillgerichte zubereitet werden. Das Essen ist sehr lecker und hat wirklich eine gute Qualität. Abends haben immer 2-3 der Restaurants geöffnet und man muss tagsüber einen Tisch reservieren. Bei den Getränken gibt es auch eine sehr große Auswahl und die Cocktails werden qualitativ hochwertig zubereitet. Das Personal ist sehr freundlich und hilfsbereit. Es gibt ein Fotostudio auf dem Gelände. Wir haben ein paar Fotos am Pool und Strand machen lassen. Wenn man Interesse daran hat, kann ich das nur empfehlen. Insgesamt war der komplette Aufenthalt einfach super. Es ist ein sehr gutes Preis-Leistung-Verhältnis und ich würde es jederzeit wieder buchen! Den Transport vom Flughafen zum Hotel und wieder zurück haben wir über Catalonia vorab online mit HolidayTaxi gebucht und es hat einwandfrei geklappt zu einem unschlagbaren Preis (wenn man das im Hotel mit dem Anbieter vor Ort bucht, kostet es das Vierfache).

Vanessa Lueer26-10-20

First all inclusive stay

Definitely met our expectations. Some minor issues but overall great experience.

Marcy Stone Mrs26-10-20

Beautiful Resort

The resort is beautiful and the staff are all so welcoming and helpful!

KATHRYN MOERER BENOIT25-10-20

Great Stay

First time staying at this brand. Impressive, but could use improvement

Kyle Eakin22-10-20