bávaro

Excellent stay

Excellent stay, we loved everything about the hotel, tropical show was marvelous

Grzegorz Brzozowski08-09-19

Overall a nice holiday

Arriving after a long day it was good to know our hotel was only 20 minutes from the airport, check in was speedy and we were taken by golf buggy to our block (24). Each block has 24 rooms, 12 on each side of the block and 4 on each floor (3 floors) We had 2 rooms, both junior suites (which are bigger than any other hotel room we’ve stayed in). Room 1 had 2 double beds, a bathroom with a toilet & shower in. Room 2 had a king size bed, the bathroom had the mirrored wardrobes, sink & bath in. The toilet and shower were in a separate room opposite. The baths were HUGE too. I would say the showers at least need an overhaul, ours was thick with sealant which didn’t hide the black mould, just covered it over, a cockroach appeared out of the plug hole one day, hubby sent him on a trip down the toilet!! The shower tray seemed flimsy and the curtain was cheap & kept getting stuck to me while showering as the cubicle was so tiny. Both rooms had working air con a FREE safe, a coffee machine which we couldn’t work lol, coffee, sugar, hairdryers (they’re poor so bring your own) but only one worked, iron, tv, balcony (one has a hammock) a selection of toiletries and a fridge which will be re stocked if you ask them. The air conditioning units in both rooms leaked a bit, only a tiny bit so we didn’t worry. I over heard someone mentioning the same as they checked out so I guess it’s a common problem. We did mention when we checked out, along with the broken hairdryer. The king size room only had 1 mains plug which proves tricky if you want to charge phones etc. The other room had 3 mains plug sockets. We found the beds to be super comfy, I honestly slept so well every night. The beds are firm, just how we like ours. We brought beach towels with us, wish we had known that the hotel give you pool/beach towels to save the space in our luggage. The buffet restaurant is much the same as any other restaurant of this style, food is fresh, some of which is cooked for you right in front of your eyes-stir fry, omelette and pasta to name a few. The bread is delicious. There’s a good selection for each meal, but some of it is repetitive and I saw some flies on some of the food on the hot plates. If I’m honest, we all struggled at times to find something. One day I settled for pizza and chips both of which were luke warm :-( There are also 4 ‘al a carte’ restaurants which you can visit once per week - Caribbean, Japanese, Italian and Steak house each with a few choices of starter, mains and dessert. We only tried 2 of the restaurants and though the food was better than the buffet restaurant, I found it to be warm and not piping hot but that may have been our bad luck as my family enjoyed the meals! Mosquitoes......we did get a few bites despite wearing a band (Home Bargains £2 rather than £6 on the plane!) regular spraying with Avon’s Skin So Soft dry oil and Boots Soltan Protect & Repel suncare lotion. I think we would have more if we hadn’t protected ourselves. WIFI this is very good indeed and works all over the hotel including in the room. Best of all it’s FREE. The grounds are beautiful and well cared for, there’s lots of lovely tame animals roaming around including storks, ducks, geese, flamingos and turtles in the water/stream. It’s really beautiful and a lovely place to relax. The pool is plenty big enough, it never seemed crowded except maybe by the pool bar (which opens at 10am) It’s also clean. There’s another buffet restaurant by the pool as well as the pool takeaway hut where you can grab a hotdog, burger, pizza, chicken, salad & chips. If you time it right it will have just been made and piping hot. The soft drinks & beer are on tap at this bar so no queuing. The baby/child pool looked lovely & we would have been more than happy for our children to be splashing around in there when they were younger, though there did seem to be a shortage of shade for the sun beds in that area. The beach is stunning and you can walk for at least a mile out to sea and still only be waist deep in water. There is seaweed, they do their best to clear it, it’s not the end of the world or a deal breaker on this holiday, we waded past and fed the fish each day with bread we took from the restaurant. The crepe hut on the beach is a nice touch and worth a visit for both sweet and savoury crepes as is the smoothie bar where they make your smoothies to order. I didn’t see any difference in the way we were treated compared to privileged guests, we couldn’t justify the $20 per person per night to upgrade since we are a family of 4, though it does apparently offer some discounts. The evening entertainment was ok, again it’s much the same as any other resort. There didn’t seem to be anything much going on around the pool during the day but there is a daily list of activities by the buffet restaurant which was huge, so we must have missed the animation team! We were almost caught out by the time share people who are at the entrance of both buffet restaurants, hubby agreed to go along for the free breakfast in the vip area and our girls would receive a goody bag. All we had to do was bring hubbies driving licence and credit card to verify his identity for a free breakfast? I don’t think so!!! There’s often stalls in the square as you go into the buffet restaurant. They do a hard sell, I’m not great at saying no and don’t like being hounded into buying things. They have the opinion that the English are rich! The resort has a few gift shops, mini supermarket (VERY expensive), a small gym, kids club, coffee shop and a medical centre. We called maintenance out twice, both our own doing! Blew the electrics with the hairdryer and put the wrong code on the safe and couldn’t unlock it. They were out within 15 minutes each time and sorted us out We didn’t really go to the casino, only to use the free fruit machine coins they give you so cant comment on that. There’s a huge cross section of nationalities at this hotel, only around 10% were English and the staff are predominantly Spanish speaking so it helps a lot to have even a little Spanish. Check out was also smooth and they sent a golf buggy to collect our cases. Whilst this hotel was absolutely beautiful, the grounds stunning and the staff awesome I’m afraid I wouldn’t come back because of the food.....if they sorted out the temperature of the food then we would definitely return.

MIRIAM SEAGER,03-09-19

Excelente!! Las facilidades, los empleados, Delia y sus compañeros todos. Los mejores

Regresaría otra vez. Uno de los mejores hoteles visitados!!

LAURY MOREL03-09-19

n/a

N/A

Elaine Sidhu27-08-19

UPDATE to my Tripadvisor review titled 'Slow Start' submitted July 2019

Glad to say things did improve. To reiterate previous comments, the hotel grounds and landscaping are fantastic. The gardeners do an amazing job. The water areas and beds by the front of the hotel are great. How often do you get to eat breakfast, lunch and dinner surrounded by turtles, fish, ducks, herons, flamingos, etc. You can’t be too picky and have to understand the service can be a little relaxed at times. One other point to note is the presence of mosquitoes. The majority of our group got affected in the second week post following some very heavy rain so take whatever you need to protect yourself. All in all a good place. Have a look at alternatives but you won’t be disappointed if you do come here.

HEMANT PATEL25-08-19

Week in paradise

Hotel spełnia wszystkie oczekiwania. Obsługa miał i uprzejma oraz co najważniejsze sprawna w działaniu

PRZEMYSLAW SONDEJ,25-08-19

THE BEST VACATION!!!!!!

My parents have been coming to this resort for 5 years and we have now made this a family tradition. From the minute you step foot on the resort, the staff is constantly striving to make sure that you are having an incredible time. We were greeted each morning asking about how our stay was, to ensure we didn’t need anything, and to make dinner reservations for later in the day. I couldn’t ask for a more accommodating staff with the Exclusive Traveller Club. We were already making plans for our next trip to this beautiful beach resort because we had such a great time yet agin. Thank you Catalonia Bavaro!

BREANNA LENDER25-08-19

It was okay

Eddie ay bar was the best

DERRICOTE CATHY25-08-19

2019 Holiday

Overall a very good holiday but still room for some improvements in and around the hotel.

IAN TOWNSEND21-08-19

Great destination

Resort is amazing and friendly environment.

LE LE CHEN18-08-19

fantabulous

fantabulous

SUSANA FLORES HUAMAN,18-08-19

Excelente Hotel

Todo muy accesible, hotel pequeño pero tiene de todo, comparado con otros que me he quedado.

JOAN ORTIZ12-08-19

Maravilloso

Excelente trato del personal, los bartenders, meseros y equipo de animacion.

ANGEL SOTO MARTINEZ12-08-19

Great

Great

DOROTHY DUCROSS05-08-19

Beautiful resort

Spent 2 very relaxing weeks. The rooms were clean and well maintained, gardens are beautiful and all the staff we met were lovely. I would say everything, entertainment especially, is very much geared up for Spanish and French speakers, but overall we had a great holiday

Louise Brenson04-08-19

Great vacation

Had a wonderful relaxing stay here. Staff were all friendly and quick to respond when we asked something of them. Had an issue with the air conditioning in our room, someone as there to investigate within 10 minutes. When the issue could not be resolved immediately , they moved us to another room so we would not have our stay interrupted by maintenance workers coming in and out. Lots of different restaurants to choose from for dinner. Bit of a seaweed problem at the beach but of course the hotel does not have control over nature.

JEFFERY LEE HACKER01-08-19

GIRLS TRIP

Fui en un viaje solo de chicas, y nuestra experiencia fue espectacular porque estábamos en grupo y nos divertíamos hasta solas en la piscina y la discoteca. El grupo de animación del hotel es muy bueno, siempre dispuestos a ser tu experiencia mas alegre. Resaltando la labor de Pacho y flecha quienes nos sintieron sentir como en casa. Me gustó que el hotel tiene muchas áreas en la playa para descansar, tipo camas, y no cobran extras para su uso como en otros hoteles. Deben mejorar la comida, lo único espectacular es el desayuno, y el almuerzo en el Buffet es aceptable, me encantó el Coffee Shop, sin embargo las cenas en los restaurantes no es la mejor. La única buena es el japones, el cual es una odisea poder entrar. Por lo cual, recomiendo que los restaurantes sean por previa reservación. En cuanto a las habitaciones, tienen que mejorar los aires acondicionados, teníamos 3 habitaciones y todas tenían problemas con el aire, casi no se sentía, y Punta Cana es muy caliente. Ademas las habitaciones necesitan rush mas luz, es muy oscura, necesita luz al menos en el vanity de la habitacion En general, el hotel es bueno, y vale el valor del precio porque no es un hotel caro para ser all inclusive.

NAYIBE CHABEBE,31-07-19

Great Resort, Low Quality Food

We spent 4 nights at the resort recently for a wedding, and we had a great time. The poolside bar was a highlight and made the trip very fun, as it was a great place to get together with our group of friends. We had great and friendly experiences with all of the staff at the resort. Everyone was kind and helpful. The one major issue was unfortunately the food. We had a few experiences, such as at Toscana where the food was pretty good. But besides that, it was all average or below average at best. The food coming out at the restaurants seemed prepackaged/frozen/microwaved. None of the food (except for what the chefs at the buffets were cooking right in front of us) looked like it was cooked in a kitchen in the back. It was unfortunate to be at such a beautiful resort, but be disappointed at literally every single meal. I would highly recommend updating the quality of the food. I would have also enjoyed to experience some authentic Dominican food but there was very little of it. Additionally, the air conditioning in our villa could have been stronger. Overall a great experience but the food definitely needs improvement before we will return.

ERIN TALISMAN31-07-19

Un buen hotel pero deben mejorar

Demasiadas áreas que deben mejorar para beneficio del huésped.

MIRELSA RIVERA CASTRO30-07-19

Family vacation

Rooms are to old, dirty and air conditioning and refrigerator not working properly

ANDERSON BORGES29-07-19

?

?

ABIGAIL RIVERA20-07-19

Special holiday

Would not rate this a five star hotel. We were privilege customers. The only good thing about privilege was the room which was perfect good size kept clean and maid were amazing. The beach area for us was nice but attitude from Elizabeth barmaid was ridiculous until you tipped her.. Don't think she liked Scottish people We paid for this service so really shouldn't need to tip we don't mind tipping if you get good service. A la carte was very poor. Steakhouse very very basic everything cold. Italian where do I start.. Staff were lovely but food and drink.. Wouldn't wash your feet in it.. let it down. Special holiday ruined as hubby got gastroentiritis (food poisoning Italian) doctor at hotel was amazing put on drip and could not leave room for 5 days as so ill. I then had stomach bug the day leaving ill for 5 days.

Nicol Kathleen17-07-19

Amazing Experience!

Had an awesome time at the resort. Was our first time! Will definitely consider Catalonia again in our trips!

DANISH SALEEM15-07-19

Buen hotel en general

Mi familia y yo escogimos visitar este hotel por su acercamiento a la naturaleza y lo hermoso que se veía en el website. A pesar de que la estadía fue muy amena, hubieron varias cosas que hubiera preferido de otra forma. Mi esposo y yo decidimos hacer upgrade a la habitación "priviledge" porque la que nos asignaron de primeras tenía un fuerte olor como si llevara muchos días cerrada y a humedad, al igual que las habitaciones de otros miembros de mi familia que tenían también problemas con el aire acondicionado y liqueos en las paredes. Así que decidimos cambiar para evitar todo esto, pero la habitación priviledge que nos asignaron tenía olor a cigarrillo que no se fue a pesar de que solicitamos que limpiaran varias veces. En cuanto a las facilidades del hotel, habían muchas áreas sucias. Los bordes de la piscina estaban resbaladizos y de color verde lo que parecía ser limo y podías observar excremento de aves flotando por el agua, al igual que las paredes y algunas áreas de estar. El personal la mayoría eran amables pero no del todo profesionales. Los empleados del lobby hicieron difícil el proceso de resolver todo el asunto de las habitaciones que mencioné arriba. La comida estuvo muy buena, a pesar de ser básicamente el mismo todos los días en cada buffet. De igual forma los restaurantes estuvieron bien. Sin embargo el snack bar que está abierto 24horas lo único agradable de comer era la pizza recién hecha, pues todo siempre lucía viejo y con moscas alrededor. En general fue un hotel agradable para el precio. El hecho de que hubiera WiFi disponible en todo el hotel fue muy útil para no estar descomunicado por completo. Algo que pienso que deberían mejorar es el aire acondicionado pues no parecía funcionar en ninguna de las áreas que había y mucho menos en el casino o discoteca (que solo abría de 11pm-2am para obligarte a ver las otras actividades), la calor se sentía asfixiante. Y pues obviamente cambiar la actitud de empleados que resuelven situaciones en el lobby y enseñarles de hospitalidad. El resto como los meseros, entretenimiento y mantenimiento no se puede decir lo mismo pues fueron excepcionales.

IVANIES SANCHEZ15-07-19