Some inexpensive touches missing.

Firstly. I would like to say that all of the staff we spoke to in reception were brilliant. Friendly, polite , helpful and very knowledgable. Location was also good. We paid extra for a premium room. The room was okay. Nothing special. It was clean and had minimal furniture. But odd things were missing. No hotel or área information. No attraction information or transport, Not even check out times. In fact. The only information we found apart from mini bar prices was a Telepizza menu. We had a double room and were given only one pair of slippers and one dressing gown. A vast selection of tea and coffee. Both instant and fresh, but only 2 small milk pots. As for the tv they advertise. This is the first hotel we have stayed in where they have somehow got all of the Spanish terrestrial channels dubbed into Spanish. Even though, through the normal Spanish aerial ( we live in Spain), several of them show programs in English. Scorpion, Hawaii 5 o, csi, ncis and some movies. Not only are they all dubbed but the only subtitles available are also all Spanish! Other nationalities are left with news channels only. I know we don’t holiday to watch tv but, after walking around for 8 hours it’s always good to return and relax for a couple of hours before venturing out again. So why on earth change what comes free from the aerial. Doesn’t really make foreign tourists feel welcome.

SUSAN ELIZABETH EVANS31-10-21

A Night Stop But Very Good

We checked in in the evening and out again the next morning but the reception staff were great and the rooms very nice indeed. No complaints. Nice hotel.

CHARLES ADRIAN KERR28-09-21

Nice hotel in ideal position to enjoy València

Having stayed at a Catalonia hotel in Barcelona where we were treated extremely well by the friendly and attentive staff I had confidence booking this hotel - I was 100% correct from checking in with Miguel to the lady who cleaned our room everything was done with an efficient and friendly manner . Our room whilst just above basic ( as is the norm in Spain ) that was made up for with the amazing roof top terrace meaning we could sit out and enjoy the rooftop view of València- lovely on a warm night drinking cold Cava. The hotel position on the edge of the historic quarter was perfect to explore the old town on foot and also get the most out of countless eateries in the area most selling authentic Spanish food and Tapas ( The map supplied by Miguel at reception was a godsend) as we seemed to turn another corner to find another iconic plaza with even more bars and restaurants. We arrived by train and it was only 5 minutes walk to the hotel from the Nord Estacion we left from the other València estacion Jauqim Sorrella which was only 20 minutes walk but taxis are available close to the hotel. We would stay at this hotel when we visit València next time - Well done and thanks to all

JOHN CONNOR10-08-21

Parfait !

Tout était parfait, je n’ai rien à dire.

Martin Chavaillaz23-07-21

Fantastic location/Excellent Staff & Service/Facilities Lacking

The location is what makes this property desirable, or at least acceptable. The staff is competent and friendly. However, my room was less than expected. Serviceable, but not at all like the photos on the website. I understand they are remodeling, but that needs to be accelerated. My biggest point of dissatisfaction was the shower - regardless of time of day, water pressure was highly variable. More annoying was wide and wild fluctuations in water temperature, from ice cold to scalding hot and back in a matter of seconds. I would not recommend upgrading to the terraced rooms. Not much of a view, and the terraces are not adequately furnished. Some plants and awnings for shade would make them useful. Given the price & location though, certainly a property worth considering, if you go in fully aware of the limitations of the hotel. Value fir money rating increased by 1 solely because of location.

JOHN CLIFFORD HATTERY JR20-07-21

Mediocre Hotel in a Great Location

After seeing my room, I immediately called downstairs to be upgraded to a very nice room in comparison. My room included a terrace and it was obvious that this must have been one of the rooms they used in the photographs. The shower was an adventure for my entire 9 day stay as it ran from scorching hot to ice cold each time I used the shower. In addition the shower door was often broken although housekeeping would fix it every other day. The hotel is very dog friendly but for me that translated to sleepless nights as one of the guests would leave their dog barking to every noise they heard from people getting off the elevator to other noises only a dog would hear. Therefore, the basic needs of a sleep and a hot shower are not being met by your hotel. For these reasons it is unlikely that I would recommend this hotel or stay here again. There are so many other choices in the area that if comparable in price, will get my business. My traveling companion felt the same way about the hotel. When your bathroom door bangs up against a column in the middle of the bathroom, well that is not a good experience. Pictures are great but what you get is significantly different.

CURTIS JAMES GREGORY15-07-21

Great Valencia

Our top floor terrace room was good. Special thanks for the breakfast staff!!! Excellent breakfast, clean and fresh. Some things about the room: when we arrived the floor in the room was not clean, balcony door does not close properly, lightning is poor and room overall old fashioned. Water pressure of the shower is very very weak, almost impossible to rinse shower gel and shampoo. Hotel staff was very friendly and the location is excellent.

ARI ILMARI HAILLA29-06-21

Amazing staff!

Stayed for a few days with my partner and our mini poodle, the receptionist was gave us the best service I've had in a long time, it a shame I can't remember his name but, he looked after me when I had to go to urgencies and when I left for Bcn. My partner and fog were very well looked after by him too as he speaks no Spanish. Amazingly helpful and friendly. Hotel was Covid safe, extremely clean and the best location in the city. We'll definitely return. Thank you for making our stay so pleasurable.

MAJA WOODFIELD04-05-21