punta cana

Lovely

We had a lovely relaxing holiday. Check in was quick and we asked for a room nearer to the pool, which they were able to give us. Pool area was always spotless first thing on a morning. Food was good, we always ate off of the grill. Table service was sometimes a bit to be desired. Took a good while to get a drink whether it be coffee, water. Sometimes there wasnt any bowls for breakfast, you'd ask and it would still be 15 mins or so of waiting. But on the whole fine. Weekends were not so relaxing mostly sundays where you seems to get invaded by the locals, they had no respect for the people who were there for a holiday, they took over sunbeds already being used and some even riffled through bags. It made you feel reluctant to leave your sunbed. We were not informed at any point that locals can come in. Apart from this we had a lovely time. Lots of wildlife, loved the birds. Love coming to the Dominican Republic.

CHERIE LINNETT09-02-20

My stay at Catalonia

I enjoyed my stay ..the staff was pleasant and very helpful. Especially restaurant staff Juan and Carolina and Customer service management Yana.

HARRY THURLOW05-02-20

Girl trip 2020

Wonderful hospitality staff from waiters/waitresses, bartenders, house keeping and entertainment. We were very well taken care of by all. Service with a smile and kindness. The main buffet has an outstanding staff. I saw each of them daily, they became like friends. Making us feel welcomed and so quick to serve us.

JENNIFER LEAH CAMPOS DIEGO04-02-20

Great place

We had an amazing time!

GLORIA JEAN BEDOSKY03-02-20

Walking

It is a beautiful resort and would go back for sure. ONLY downfall I have is the walk from the rooms to the buffet can be very far as the resort is big and we were right by the pool.

KELSEY ANN SANDISON03-02-20

Goed hotel alleen paar min punten.

Over het algemeen is het een goed hotel. Alleen onze minpunten op een rij: -rij voor restaurant en buffet -bijna nooit drinken krijgen bij het grote buffet restaurant. -de mannen in witte bloesjes bij het zwembad zijn verschrikkelijk vervelend en proberen van alles te verkopen en te doen en blijven maar door zeuren. -we hadden een tour geboekt, maar werd toen we die ochtend opgehaald zouden worden gecanceld wij houden het geld terug dat was goed. Alleen het volledige geld bedrag had hij niet elke keer weer 10 dollar geven. Tot dat wij weg moesten wat hij wist en wij hebben nog steeds 30 dollar niet terug gekregen. Dat is dus onze neus door geboord. -geen afwisseling met eten, (grootste minpunt) Aanraders: -boek tours via TripAdvisor niet via de verkopers in het hotel. -ga of heel vroeg eten of heel laat. -als je zekerheid op een goed plekje wil bij het strand moet je rond 07:00 handdoek leggen. -heerlijke verse smoothies op het strand -heerlijke verse coffee bij het shopping stukje. -koop niks in de winkels van het hotel je betaald 50% meer vergeleken op het vliegveld. -mooie kamers groot bad. -hotel is milieu bewust begonnen dat vind ik super.

KRUIPER LAURA03-02-20

Good

Good

SIX JOKE01-02-20

Wedding party

Enjoyed our stay for a week January 19 th to 26 th 2020 . Kelly at reception was fantastic took care of all our needs and stepped up when checking in our our son and his wife .

BECK MARGARET01-02-20

Very good

Great value for the money. I highly recommend this resort. Food was excellent, very clean, location on beach is great with lots of shade huts, good WiFi. Well maintained property with some rooms are in need of a refresh. This was my second time there and I'm definitely going back for a third and have recommended it to friends.

SIALTSIS MARY27-01-20

Good effort

Beautiful property. Good food options. Nice rooms. Some staff very friendly and fun, some staff need to smile more and be more friendly. Seem to be short staffed in main lobby bar at times making service slow. Animation team was full of energy and fun. Our stay needed with an unfortunate incident with our luggage ending up at the airport before we left the hotel resulting in some stressful moments until we located it. Many thanks to Manuel from the bell staff for sticking with us and coming to the airport with us to help us locate our luggage.

HEATHER LANE27-01-20

Great place to stay

I recommend this resort to everyone, we travelled as a couple. We are in our 60's. Every think that you could want is here, a great choice of places to eat, numerous bars in lovely manicured grounds . But what makes this a special place are the staff ,who without fail great you with a smile and do everything they can to make your stay a success.

Denise Ackers27-01-20

Less than expected

Accommodations were dated, need of updating and repairs. Thought that poor condition of rooms was a maketing tactic to get us to pay for a room upgrade of $280.00 for the week stay. Hot water in room was not a constant. Shortage of fresh towels at the pool. Food was average. Some staff extremely friendly others weren't. They did a good job cleaning up the weeds on the beach daily. Nightly entertainment needs some help.

HENRICH JON21-01-20

2020 Vacation

I enjoyed the hotel, the events, the shows, the golf course and the staff. Everyone was very friendly.. Juan Antonio Alcantara Reyes was especially friendly and he arranged two birthday cakes to celebrate my fiances 61st birthday. Carolina was hostess at the Italian Restaurant and she paid special attention to arranging a wonderful dinner when my son arrived. Every interaction with hotel personnel was always enjoyable. They made every effort to get people included in the games and nightly entertainment.

MARCEL BARRETTE21-01-20

First Time

This was our first time using ETC and first time at Punta Cana. The overall experience was good but I wish it was more organized. Pros 1. Foods were really good in overall. options are good. we did not like the Tao cat 2. the location of the room is very good. comfy, clean, hot water, etc. 3. ETC lounge is really nice and comfy 4. night shows are very good. 5. pools are very clean and nice 6. pool activities are very nice. I think giving out certificate is really a good idea 7. massage was really good. Cons 1. very difficult to communicate at times. we had a lot of miscommunications and misunderstanding of trips, available services, answering questions, etc. 2. services were varied. sometimes services are really good, staffs are friendly, but other times services are really bad 3. Need more snack options 4. a lot of times, staffs assumed that we were not ETC members so we sat at different tables. it is totally ok but when we tried to order ETC menus, they said those are for only ETC members. We told them we are ETC members and they looked shocked. not sure what shocked them. 5. our room was next to Pearl and music was very loud. I could feel the bass with window closed 6. we tried to get a ride from the adult side to our room, a staff was looking at a paper without explaining anything for 10 minutes. we tried to communicate with him but it was not successful so we decided to walk. 7. smokers are smoking everywhere even though there was a sign of the non smoking sign. especially the family side, I think it is important to emphasize Suggestion Outside Jacuzzi at family side please

EDWARD TIAN REN MA20-01-20

Nice resort

Very nice resort great people. The only two issues I had was the room keys kept failing and the people constantly hounding you in the main lobby to buy stuff aside from that I would definitely go back

DENNIS KNAPP20-01-20

Wonderfull

I loved staying there

VELEZ NOELL20-01-20

Very good

Spacious, clean rooms. Articles for shoes and maintenance of shoes would be required.

Marius Dumitrescu20-01-20

Wonderful Resort

This is a wonderful resort with fabulous food, incredibly friendly and helpful staff, and a gorgeous beach. We did have problems with our room. The air conditioning wasn't working properly when we arrived, and it took the guy over an hour to fix. At that point, we should have been moved but we were too tired from travel to ask. Then there was an awful smell in the bathroom. Then the toilet broke and wouldn't flush. It got fixed right away but the smell came back - there was something wrong with the plumbing. Then there was no hot water. Clearly, the room was a problem, so we were moved to an upgraded room. Then in the new room there was no hammock and it took many hours and multiple calls to fix. That new room was lovely but it was still a huge hassle to move in the middle of the day. The staff couldn't have been nicer and more helpful but I see this as a management problem as there needs to be more oversight about checking on whether or not everything works in a room before it's ready for new guests. There was such an awful odor in the first bathroom that I can't believe it hadn't been noticed before, etc. Also, that first room faced the Pearl Beach Club where the music was on ALL DAY. Why do resorts think that people want to hear loud music 24/7? We come from noisy cities. All we want to hear is the ocean and the wind.

KAREN MOLINE20-01-20

It is a nice place to stay

My experience was awesome and I really enjoy my time there. People are friendly and their services are pretty nice. I Strongly recommend this place

MENGESHA HENOK20-01-20

Un voyage gravé dans nos mémoires

Très belle hôtel, les gens sont vraiment gentil et serviable, beaucoup d’animation. Il a un serveur au buffet vraiment attachant qui ce nomme Pedro, à la piscine nous avions Alvin qui s’occupait du mettre des vitamines beaucoup de vitamines dans nos cocktails et à l’animation Junior est toujours dispo pour bien nous divertir et nous faire bouger, de vrai belle vacance en famille qui resteront dans nos mémoires longtemps

, CARL BOURQUE19-01-20

Wonderfull tima at Catalonia Bavaro

Nice hotel and very nice garden. Staff take car of us in order we get the best holidays we could expect.

BOIZARD FRANCOIS19-01-20

Vacaciones en familia

Jardines maravillosos, playa y piscina muy cómodos

PETINA VALENTINOVA PETROVA18-01-20

I was very sick

Our trip was from Dec. 28 to Jan. 4th. First of all I had to visit your medical clinic twice January 2 and 3rd, I had diarrhea so bad I had to go on a antibiotic January 3rd. I did not drink any water other than bottled, so I assume it was from some food I ate. The night before it started we had eaten at the Japinese restaurant.

PRIEST JAMES16-01-20

Good

The resort was good. Buffet was decent a la cartes were very good. Beach was nice enough chairs for everyone. The rooms needed updating and weren't the cleanest. There was always activities going on but sometimes the workers were way too pushy to have you join, had to say no to everyone 3 times over. I wouldn't suggest going with only 2 ladies the workers don't leave you alone! Overall it was a very good stay and I would go back.

HALEIGH FERGUSON,14-01-20

Overall

My husband and I have travelled all over the world and were not impressed with the service. We are repeat guests from 2016 and have seen no improvement. We arrived with 3 other couples and were in the “privileged “ rooms , not sure what that meant. Did not receive welcome greeting , the check in at approximately 4 pm was deplorable. It seemed like they did not even know we were coming. Instead of giving all 4 couples their paperwork to fill out, it was one at a time, very time consuming and I suggested this to our check in person, and she just looked at me. We did not meet our “personal “ concierge until someone asked us about it day 2. This person did not assist us in anyway. I am very disappointed in the Catalonia hotel group and will not be recommending the hotel to others. This hotel needs to come up to 2020 standards.

Elizabeth and Arthur Coelho Elizabeth and Arthur Coelho14-01-20