Testing Covid 2021 Official Statement

Testing Covid 2021 Official Statement

Dear US Guests, travelers and partners,

At Catalonia Hotels & Resorts the safety of our guests is priority. We are constantly adapting our internal procedures according to the evolution of the worldwide situation, taking into consideration official governmental guidelines related to COVID-19.  

Testing Covid 2021 Official Statement

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Dear guests and partners.

At Catalonia Hotels & Resorts the safety of our guests is priority. We are constantly adapting our internal procedures according to the evolution of the worldwide situation, taking into consideration official governmental guidelines related to COVID-19.

Following up on the most recent announcement by the Centers for Disease Control and Prevention (CDC) in regards the requirement for a negative COVID-19 test to all air passengers entering the United States, we herewith would like to provide an update.

We are pleased to announce the COVID-19 viral antigen testing on-property to guests traveling to the U.S., as accepted per CDC U.S. travel regulations beginning on January 26, 2021. Antigen testing will be available for guests right in the comfort of our Resorts located in Mexico and Dominican Republic. The procedure will be carried out by a medical professional in a designated area of the resort.

Guests should contact our guest experience department prior or upon arrival, in order to schedule the test which should be done no more than 72 hours prior return to the US. Test results will be received the same day.

For guests travelling to countries that do not accept the antigen test, concierges at each resort will be glad to assist by providing contacts and approximate costs of testing available thru off property, third party providers.

The previous will be available to all air passengers entering the United States until the requirements marked by the CDC change.

For further details and appointments please contact:

Please make sure to schedule your appointment ahead of time. In case you are interested in alternative third party providers, our Guest Experience department will be glad to share the information we have so you can schedule your appointment with the provider of your choice, on or off site.

We will continue to share up to date information as it becomes available. To learn more about our safety protocols related to COVID-19 please visit our webpage www.cataloniahotels.com

Sincerely,

Catalonia Hotels & Resorts

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——– INFORMATION NO LONGER VALID —-

  • Following up on the most recent announcement by the Centers for Disease Control and Prevention (CDC) in regards the requirement for a negative COVID-19 test to all air passengers entering the United States, we herewith would like to provide an update.

We are pleased to announce the inclusion of COVID-19 viral antigen testing on-property at no cost to guests traveling to the U.S., as accepted per CDC U.S. travel regulations beginning on January 26, 2021.

Antigen testing will be available for guests right in the comfort of our Resorts located in Mexico and Dominican Republic.

The procedure will be carried out by a medical professional in a designated area of the resort and will be offered free of charge for guests returning to the United States, with a minimum stay of 3 nights.

Guests should contact our guest experience department prior or upon arrival, in order to schedule the test which should be done no more than 72 hours prior return to the US.

Test results will be received the same day. If a guest receives a positive test while on property that prevents departure, Catalonia Hotels & Resorts will provide a complimentary extension of stay for up to 10 days of quarantine for the affected guest and one companion, sharing the same room.

For guests travelling to countries that do not accept the antigen test, concierges at each resort will be glad to assist by providing contacts and approximate costs of testing available thru off property, third party providers.

Until further notice, the previous will be available to all air passengers entering the United States until the requirements marked by the CDC change.

We will continue to share up to date information as it becomes available. To learn more about our safety protocols related to COVID-19 please visit our website.

For further details and appointments please contact:

Mexico

Testing Covid 2021 Official Statement
Catalonia Costa Mujeres
  1. Catalonia Riviera Maya and Yucatán Beach: rivieramaya.guestexperience@cataloniahotels.com
  2. Catalonia Playa Maroma: playamaroma.guestexperience@cataloniahotels.com
  3. Catalonia Royal Tulum: royaltulum.guestexperience@cataloniahotels.com
  4. Catalonia Costa Mujeres: costamujeres.guestexperience@cataloniahotels.com

Dominican Republic

Testing Covid 2021 Official Statement
Catalonia Bavaro Beach
  1. Catalonia Bávaro Beach: bavaro.gterrpp@cataloniahotels.com
  2. Catalonia Royal Bavaro: royalbavaro.gterrpp@cataloniahotels.com
  3. Catalonia Gran Dominicus & Catalonia Royal La Romana: grandominicus.guest@cataloniahotels.com

 

 

We recommend that on arrival at your destination, you immediately enquire about and book your appointment through our Public Relations team, who are available to provide all the information available to schedule your appointment at the medical facilities located inside our hotels. However, we want to emphasize that the responsibility for conducting the test lies with the Local Medical Provider.

We are totally available to offer assistance and information, nevertheless, our responsibility is limited and it is up to the guest to assume the management of this procedure on time.

All our team remain at your disposal for any additional information you may need.

Sincerely,

Catalonia Hotels & Resorts

Disclaimer: COVID-19 viral testing is a third-party service provided by a certified local laboratory.  Catalonia Hotels & Resorts will not accept responsibility for any disputes related to this service. The use of this service is at the complete discretion of the guests who will always have the option to visit any local clinic to take the test on their own expenses.

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