Muy buena experiencia

Sin embargo no me comunicaron bien mis beneficios como Privileged. Recién pude disfrutar de esos beneficios al tercer dia.

GABRIEL RAMSAY ABARCA25-04-22

Excelente servicio

Todo bien

LUIS LAY25-04-22

Excelente atencion

El hotel esta en una zona muy bonita, el concepto que la selva te rodee me gusta mucho y poder ver la fauna pasar tranquilamente. Pero lo que nos hace volver siempre es la atencion del personal, tanto como de el personal de los restarantes como del equipo de animacion.

Octavio ARVIZU SAN VICENTE20-04-22

Excelencia en el servicio!

Conocemos todos los Catalonia del caribe. Compramos la memebresia ETC en el Royal Tulum, es la tercera vez que vamos y siempre, como en esta oportunidad, el servicio de Concierge y Mayordomos destaca en este Hotel! Muy superior la atención y disponibilidad del personal de ETC. Los felicitamos y seguramente regresaremos. El hotel nos gusta mucho por su arquitectura, la selva y el camino que lo recorre, el cenote y el puente sobre el manglar para llegar la playa. Es un tema de escala.

ALEJANDRO PALLARES19-04-22

COMO EN CASA

DESPUES DE ALGUNOS AÑOS DE HOSPEDARNOS CON USTEDES , LA ATENCION DE TODO EL PERSONAL ES LO QUE ME GUSTA MUCHO , MA HACEN SENTIR EN CASA. GRACIAS.

LUIS SOSA NAVARRETE19-04-22

Lo seguimos eligiendo

Buenos días. Ya por 4ta vez en Catalonia y lo seguimos eligiendo, las otras veces fueron para un 10 de puntaje, en este caso es un 8 o 9. Todo excelente como siempre salvo: La playa no los ayudo, siempre los elegimos por ella y esta vez no fue de lo mejor. Falta de sombrillas en playa. Tuvimos una muy mala atención en el restaurant Rauxa.

MAXIMILIANO GASTON ALEGUERO18-04-22

Great place!

Loved our stay here. The staff was friendly and helpful, the room was nice, the food was good but small portions at the restaurants. The beach and pool we’re really nice, but seaweed was a problem but is all over the area, not a deal breaker however. Overall loved our stay here. We would for sure go back!

Donald J Ennesser11-04-22

Tranquilidad, confort en espectacular ambiente natural

Hermosas y cómodas instalaciones, jarfines exuberantes, deliciosa comida en todos los restaurantes y lo mejor: la amabilidad de todo el equipo humano. Todos trabajan con alegría y atienden con gusto las solicitudes de los huéspedes.

Gloria Calad04-04-22

Excelente

Excelente

NURIA ELSEN04-04-22

Bebidas y alimentos

A llegar al hotel nos ofrecieron el paquete privilege, y decidimos tomarlo. Incluye acceso a un restaurante al lado de la playa y servicio a la carta. El restaurante valió la pena, muy buena comida y servicio. Mi decepción fue con las bebidas, la selección de bebidas es muy pobre en mi opinión. Solamente los clientes que tienen algún tipo de membresia (que no se puede comprar en una estancia) pueden acceder a licores que son estándar en mucho otros All inclusive que he visitado. Las pocas bebidas que disfrute fueron de baja calidad y el servicio de bar en la playa deja mucho que desear, al parecer es por falta de personal.

HECTOR TREVINO FERNANDEZ02-04-22

Excelente estancia

Todo el personal dedicado a hacerte la estancia agradable, ademas del bonito y cuidado entorno. El restaurante BLoved muy bien, los demas no tan bien

MARA GARBISU ELZAURDY24-03-22

Una semana en el paraíso

Magnifica semana recorriendo el sacbe del lobby a la playa y viceversa y encontrando cohaties y un mono salvaje que animaba cada paseo. La playa es impresionante, pese a las algas, y el personal del hotel cuida hasta el más mínimo detalle.

MARIA AURORA GONZALEZ LOPEZ23-03-22

Exelente

Todo el equipo muy profesional muy amables todos

BENITA RUIZ PUENTES04-03-22

Experiencia

Comida e instalaciones buena Atencion personal puede mejorar

JOSE IGNACIO BECERRA GONZALEZ03-03-22

N/A

N/A

allan briceño02-03-22

Muy buena experiencia

Tranquilo y hermoso lugar Muy buenas instalaciones La playa es la mejor

SAMUEL RODRIGUEZ28-02-22

It's very good but could be better

I really enjoyed the resort and would consider going back. The price was pretty good but what's preventing an "excellent" 5 star rating is a few things. 1. The shower wouldn't stay consistently hot. It was usually fine in the mornings but in the afternoon, I'm assuming more people are using it so the water is barely warm. 2. Not enough pillows and blankets, had to ask for them. 3. The steaks at the Grill restaurant left a lot to be desired. On the good side, the BLoved restaurant was amazing, everything i had there especially the Chilaquiles. The beach is quite nice, same with pool even though it's kind of small, it's still really good. Spa/Sauna was great. The food was really good. I appreciated the Mayan twist. That Tapas restaurant was Sooo good, my favorite of the night restaurants.

BRIAN SEARS28-02-22

Perfect Stay

Overall excellent stay. What was a pity though: when you are traveling to the Caribbean there is Latin music almost everywhere, but in the CTR unfortunately they are playing almost only Dancefloor and no possibility to dance to Latin music (except for the Latin night).

Harald Chyba23-02-22

January get away

Fantastic resort! Great food, drinks, and staff. Beach drink service was very nice and made sure drinks were how we liked them. Cannot say enough about the food. Best have had in my six visits to Mexico. Will be back!

TOYA RICKIE20-02-22

January get away

Fantastic resort! Great food, drinks, and staff. Beach drink service was very nice and made sure drinks were how we liked them. Cannot say enough about the food. Best have had in my six visits to Mexico. Will be back!

TOYA RICKIE20-02-22

Vacaciones para 2

!

PATRICIO URRUTIA16-02-22

Genial

Todo excelente, de 10. La playa, restaurantes, personal, el lugar el general. Muy recomendable. Como parte negativa solo dos aspectos; en la zona de playa estaban de obras en el edificio de al lado lo cual era moolesto cuando estaban trabajando con las máquinas y también que existen (desde mi punto de vista) demasiados servicios con coste extra. Al ser un todo incluido uno espera no tener que contar con tantos costes extras.

Miguel Lorenzo Rueda15-02-22

RELAJO TOTAL

El lugar es maravilloso por toda la naturaleza que lo rodea,se siente inmerso en la selva,respirar aire puro es único, el que sea sólo para adultos nos permite elegirlo en una próxima visita

ILUCIO LILLO14-02-22

Beautiful experience

My very first impression from the view on the highway was not a great one. From there on, all improved! There were 6 of us ladies that enjoy sun, beach, pool, drinks and good food with a little entertainment thrown in. We loved the jungle feel of this resort with beautiful birds and animals including monkeys! The beach was one of the best I have found in many years of coming to Mexico. The sand is soft, the water clear and beautiful, very easy for swimming, relaxing on floats, and even snorkeling. We stayed in Privilege Deluxe and were very pleased with the rooms, loving the double sinks in the bath and a wonderful shower. Views from all rooms is a jungle view but nice. Housekeeping staff was very good and timely. Entertainment was a little lacking from other experiences we have had. We did enjoy the Raux dinner show but other entertainment was light. We overall found the food OK but the food at Beloved was exceptionally good. Many drinks were a little too sweet for our liking and light on liquor and not consistent in flavor from bar to bar. We loved this location overall and feel it was a good value for what we paid.

Karen Fuller14-02-22

Beautiful experience

My very first impression from the view on the highway was not a great one. From there on, all improved! There were 6 of us ladies that enjoy sun, beach, pool, drinks and good food with a little entertainment thrown in. We loved the jungle feel of this resort with beautiful birds and animals including monkeys! The beach was one of the best I have found in many years of coming to Mexico. The sand is soft, the water clear and beautiful, very easy for swimming, relaxing on floats, and even snorkeling. We stayed in Privilege Deluxe and were very pleased with the rooms, loving the double sinks in the bath and a wonderful shower. Views from all rooms is a jungle view but nice. Housekeeping staff was very good and timely. Entertainment was a little lacking from other experiences we have had. We did enjoy the Raux dinner show but other entertainment was light. We overall found the food OK but the food at Beloved was exceptionally good. Many drinks were a little too sweet for our liking and light on liquor and not consistent in flavor from bar to bar. We loved this location overall and feel it was a good value for what we paid.

Karen Fuller14-02-22