Fantastic location/Excellent Staff & Service/Facilities Lacking

The location is what makes this property desirable, or at least acceptable. The staff is competent and friendly. However, my room was less than expected. Serviceable, but not at all like the photos on the website. I understand they are remodeling, but that needs to be accelerated. My biggest point of dissatisfaction was the shower - regardless of time of day, water pressure was highly variable. More annoying was wide and wild fluctuations in water temperature, from ice cold to scalding hot and back in a matter of seconds. I would not recommend upgrading to the terraced rooms. Not much of a view, and the terraces are not adequately furnished. Some plants and awnings for shade would make them useful. Given the price & location though, certainly a property worth considering, if you go in fully aware of the limitations of the hotel. Value fir money rating increased by 1 solely because of location.

JOHN CLIFFORD HATTERY JR20-07-21

Mediocre Hotel in a Great Location

After seeing my room, I immediately called downstairs to be upgraded to a very nice room in comparison. My room included a terrace and it was obvious that this must have been one of the rooms they used in the photographs. The shower was an adventure for my entire 9 day stay as it ran from scorching hot to ice cold each time I used the shower. In addition the shower door was often broken although housekeeping would fix it every other day. The hotel is very dog friendly but for me that translated to sleepless nights as one of the guests would leave their dog barking to every noise they heard from people getting off the elevator to other noises only a dog would hear. Therefore, the basic needs of a sleep and a hot shower are not being met by your hotel. For these reasons it is unlikely that I would recommend this hotel or stay here again. There are so many other choices in the area that if comparable in price, will get my business. My traveling companion felt the same way about the hotel. When your bathroom door bangs up against a column in the middle of the bathroom, well that is not a good experience. Pictures are great but what you get is significantly different.

CURTIS JAMES GREGORY15-07-21

Great Valencia

Our top floor terrace room was good. Special thanks for the breakfast staff!!! Excellent breakfast, clean and fresh. Some things about the room: when we arrived the floor in the room was not clean, balcony door does not close properly, lightning is poor and room overall old fashioned. Water pressure of the shower is very very weak, almost impossible to rinse shower gel and shampoo. Hotel staff was very friendly and the location is excellent.

ARI ILMARI HAILLA29-06-21

Amazing staff!

Stayed for a few days with my partner and our mini poodle, the receptionist was gave us the best service I've had in a long time, it a shame I can't remember his name but, he looked after me when I had to go to urgencies and when I left for Bcn. My partner and fog were very well looked after by him too as he speaks no Spanish. Amazingly helpful and friendly. Hotel was Covid safe, extremely clean and the best location in the city. We'll definitely return. Thank you for making our stay so pleasurable.

MAJA WOODFIELD04-05-21

Our stay in Vakencia

The hotel was very welcoming. Quick check in as we have stayed in the Excelsior many times. Our room was clean and warm. Bed very comfortable. Free water in the fridge which was a nice gesture.

SANDRA ANNE RAYNOR17-12-20

short valencia

Hotel was great, Staff were excellent ! Breakfast very good , Hope to stay again soon with friends !!

AMY SARAH ONEILL05-11-20

A pleasant stay

At the last minute we were able to move to this Hotel as the expectations of a nearby hotel booked by our agent were a disaster. This is the second time we have stayed at this hotel chain in a different city. For our stay in Valencia, I have to say that the room was nice and bright, a corner room with all the windows. The hotel is generally clean. We had a small incident of ant invasion in the room, concierge cleaned it partially. Next morning they offered us a new room but we declined it because we liked our room. On the second day they did a more thorough clean and everything went fine for our last day.

CLAUDIA VIVIAN COBA19-10-20

Never Disappointed

This was my third or fourth stay at the property which I find of great value. The location is central and perfect to all amenities and the staff are very welcoming and kind overall.

CHRISTOPHER JOHN WENDLAND23-09-20

Amazing staff and beautiful room.

The services at this hotel is exceptional. Conard was especially helpful. Emailed me with details as requested. The staff are all so helpful and polite. One member of staff took his time to help me on the phone to sort my tour out. The hotel is in the heart of the city. The rooms are beautiful. The cleaner does an amazing job. I can’t wait to stay here again. Love Indira Bradley

INDIRA BRADLEY04-09-20

A pleasant stay

My stay at Catalonia Excelsior was pleasant. I wish there had been better water pressure and stronger air conditioner, but aside from that, it was very nice.

SARAH STAR LITT11-08-20

Great stay

The staff was friendly and attentive - we didn’t like our first room (someone had clandestinely smoked in it) and we were upgraded to a splendid room. Since it wasn’t immediately available, we received free breakfast as a consolation. All in all a great experience!

STEPHEN bronk29-07-20