Excelente

I love to go againg and tell others about my esperiance

YOANDA CARPIO04-10-21

Good place to stay

Love the resort.. the food was good and the staff was great! I don't really care for all the people trying to sell you something but I understand! The Pool was clean and the ground are kept! I really hate the water at the beach is like that but I know you can't control the seaweeds but I appreciate seeing the guys raking early every morning!

QUANESHCIA JACKSON04-10-21

Great

So. Friendly and clean

LARA MOHAMMED ABDELNABI04-10-21

Great value for money minor areas could improve

I like to break my review in categories so you can decide which is important to you : Hotel 5- the hotel is excellent it’s even above US standards it’s almost a 5 star Service 4- The workers strive to do their best and help you. But they have zero empowerment to make a small decision. I tried several times and I speak Spanish , to get small things but the cooks or front desk were just set in their ways and couldn’t make any decisions. I tried in three restaurants and at the no service front desk, to get a manager to help me with small issues or even asking fir change to pay tips for extra service. In each and every time the manager was not available. In fact in the six nights I tried on different days but no manager was available. This is sad for a company to not resolve small issues immediately and managers to duck and hide from customers only causes the customers to complain online and social media which costs the company money in sales due to bad reviews. On the first day of arrival I was approached by the greater later I found out were just salesman that lead us to schedule excursions and resort membership plans. We only wanted to know the property where the restaurants were and what the hotel offers. He scheduled us with what was later to be a 1 hr resort membership sales pitch which I was no interested in. He did a bare and switch in us, but that’s ok we didn’t let that ruin our day. Food 3; The Buffett is well stocked. Hard to not find what you want when they have all meats and some fish available. But if you go to the restaurants we’ll let’s just say you’ve got cooks not chefs. Most of the food need flavor and the portions in 4 out of 5 restaurants I ate were very small. My dessert terimasu was the size of a penny and the height of half a pinky. When I saw it on a big plate I laughed. You can ask for another but it will take a bit to come back. The restaurants were not much to talk about. I tried all of them but one and was not impressed. Also in some I could only order soda wine or a beer. No other drinks and in the Japanese restaurant I could only have it before or after my meal. I had a very hard time even after repeating what I wanted to get the orders right in 3 out of 6 restaurants. In summary the hotel room, landscaping , Pool and beach was excellent. Even the bars made good drinks. The restaurants need a lot of changes to be better. The service people try real hard to help you but don’t ask for anything beyond their lane. Management is no where to be seen. Check in was horrible they tried to charge me a 5% surcharge of $130 and said it was my credit cards exchange rate. Well this wasn’t my first trip using my card and it does not charge any foreign exchange fees!! They finally took it off after much back and forth and blame on my bank. When I asked for the manager Yulie stated she was not available. In fact I asked three more times but was not available the entire week! There’s something wrong here please look at your receipt I paid ahead so there was nothing to charge me but the expected resort fee. Again the servers and front line workers did an outstanding job it’s the management that is no where to be seen. Some things were so minor to correct. This would not affect my enjoyment of this absolutely excellent hotel and location. We had a great time and would come again.

ANTHONY CLAUDIO30-09-21

Punta Cana trip

Had a very good time you’ll get a lot of bang for your buck the service was great

David Abel30-09-21

Catalonia Royal Bavaro

Well after 19 months of not travelling let’s just say we were very excited to stay at the resort! We loved the resort so much that after two days we decided to extend our 7 day vacation for another 6 days! The overall resort is not new but well kept up, the first week we were there we had a swim up room which had been renovated, it was fantastic! We could spend the morning at the beach then after lunch go back to our pool, we really enjoyed it. The room looked very new, the jacuzzi tub doesn’t have jets but still nice to relax in. We also really enjoyed the privilege amenities, the service on the beach and by the pool is great! For the second week we had the Privilege Jr Suite, which was still very nice but little things like no USB ports in the room, no bath robes, older decorations but we didn’t spend as much time in the room. What both rooms had which I really like is walk-in showers and clothes/towel dryers on the balcony. The food was great! We tried all the restaurants on our side (we had access to the family section too) several times. We were disappointed to learn on our last day that the vegetarian restaurant had changed to Peruvian, we are not fans of vegetarian food and never went, the last night we got to go and it was great. The brochure online still describes it as vegetarian cuisine. The staff in the restaurants were great! I don’t know how they do it, they are serving breakfast at 8am and still working at 9pm all with a great attitude. For anyone looking for that perfect beach to swim this unfortunately is not the place, the staff does an amazing job cleaning the seaweed but the water is murky, my husband still swam everyday, I just dipped in the pool and enjoyed the view. There are lots of chairs in the shade so no need to get up at 6am to reserve your chair, lots of Bali beds as well. For anyone who worries about vendors on the beach there are two men selling jewelry, two men who sell cigars and three ladies who do massages and braids, they pass by in the morning and again in the afternoon so nothing to worry about! The pools are very nice, there is one by the lobby which had the swim-up bar, it’s more active, the one by the beach is more quiet, we spent our time at the quiet pool. We never did see anyone cleaning it but it was very clean. The two things I wish would improve at the resort. #1 There are signs at the doors saying you must wear a mask indoors (once you are sitting down you can take it off) this rule is not enforced, we watched for 13 days people walk through the lobby, order at bars, walk trough the restaurants while not wearing masks. I was at the piano bar one evening and a woman walked up to the area without plexiglass and order her drinks, while chatting and laughing with the staff, I was staring at her so bad she must have realized I was not happy, she covered her mouth with her hands and said she was going to get her mask, the staff told her not to worry about it!? All the loungers have signs that say they have been sanitized but I’m not sure when, if you are sitting in one, leave nobody cleans it, at the beach we pretty much had the same chairs everyday, the small table between the chairs had the ring marks of yesterday’s drinks every morning, I had wipes with me so I cleaned our chairs. Maybe they are sprayed at night but not during the day. As a travel agent I would have liked to see more rules enforced, our industry has been dead for almost two years, if clients start hearing of Covid outbreaks at resorts they will not travel. #2 Personal speakers/music. Again there are signs at the front desk saying they are not allowed, we had a very small speaker in our swim-out room, someone asked us to turn it off and we did. During the our stay we saw or I should say heard several people with them and not just playing softly, walking around with blaring music, one of our last days there were at least two different types of music competing against each other at the quiet pool, again I like music especially Dominican but when you have merengue and techno at full volume it’s hard to enjoy. The staff could not have missed it, someone should have said something IF it’s not allowed. We have been to resorts where anything goes and I’m fine with that but the rules should apply to everyone. To finish off we had a wonderful time, I would go again, I would book the swim-out and privilege option again, thank you for a great 13 days!

GUY GAUDET27-09-21

Couples resort

Super clean (most important for me) Good value Food is very tasty All employees are helpful and friendly Access to Family resort next door (Gorgeous resort) Unfortunately beach is murky and not swim friendly

KRIKOR TOPALIAN24-09-21

The best Hollidays for a very long time, Excellent

We went to Punta Cana looking for relaxing, sun, beach and good couple time. We did not want to visit anything, only stay and enjoy. The experience was wonderful and we found what we were looking for. The hotel is beautiful, well designed and very nice balanced, between practicality and beauty. The staff is beyond kindness and loveliness . They know how to make your time there an amazing experience. My only complain is that I am vegetarian and I had very few options to choose. on the other hand, my husband enjoyed the food very much. I loved the juice bar on the beach an its beautiful smiling waitress, She made my diet balance and she has been friendly and took care of me.

RUT DEL FRESNO GUILLEM20-09-21

Review not average, but not very good. Only good.

SARAH NORMANDIN17-09-21

Merci pour tout ! Magnifique séjour

Merci !!!

Hugo Dell'Ava17-09-21

34anniversary

Everting was great except being hounded by people who wanted to up sell to the pearl club they should have taken NO for an answer but we were hounded by several people many times. Overall a good vacation.

Mary Curcio14-09-21

First Time in Dominican republic

Superior service outstandingly accommodating. The resort is well maintained beautiful like the beach it sits on. All of my families needs were met, each restaurant offered several mouth watering options. I will return with a bigger party/group next year.

SAMUEL ROSE14-09-21

Sehr schöner Urlaub

Wir haben wunderschöne Ferien im Catalonia Royal Hotel verbracht. Das Essen war unglaublich lecker, das Personal sehr freundlich und der Strand traumhaft! Auch das Animationsteam hat die Gäste toll begeistern können. Wir würden unbedingt wiederkommen!

Corinna Isabelle Gehrig13-09-21

Amazingness

This was our first time to Punta Cana so we had high expectations. This resort delivered. Just amazing all around. Wish the beaches were cleaner, seaweed all over the place. Other than that, amazing place, amazing people, and for sure will be back.

KELLY HEATH12-09-21

Amazing time, spend honeymoon

My stay was amazing, spend our honeymoon moon first time out of the country. Had the private pool room which was so nice. The staff members are so nice and friendly they truly make the resort amazing. I will be back because of the staff members. A few in particular. Great food. Great atmosphere.

Ksha Conquest06-09-21

Amazing place to stay

Perfect rooms and infrastructure. Sea can be better maybe because of period a year was lots of sea grass. Overall very good

BORYS VASILIEV06-09-21

awesome place

the experience i had in catalonia was the best one if i would know how great and awesome this place was i would visit a long time ago food is delicious staff are very friendly Ana at the reception is an exeptional person always there when you need her carlos the bartender and of course all the rest you guys are just wondelful thank you for making the time there wonderful i really loved it.

vanessa eunice mendez06-09-21

Good value

great pro really close to the airport

Andru Consani04-09-21

Great service

Great customer service and a friendly team. Clean.

Liliana Mori03-09-21

Excellent

Clean, good food, perfect hotel to spend your vacation at.

LOREDANA ANDREESCU01-09-21

Excelente

Excellent

Evelyn De Jesus30-08-21

Again, very nice holidays

In general, our stay at the hotel has been very pleasant and relaxing. There were few inconvenients, but mostly related with bad weather, which is something you cannot rule. Just to mention some negative aspects we believe you can improve them easily. We were at the villa 40, there are very few hangers in the bathroom for the towels. In fact there is just one, which is clearly insufficient. There is a problem concerning the people that get into Thalassa restaurant with wet clothes for lunch. The armchairs get wet and this is very disappointing.

MERCEDES GABAS29-08-21

Atención personal

Excelente atención del personal.

JESUS GONZALEZ HIGUERAS28-08-21

Personnel accueillant et très professionnel

J’avoue que j’ai été impressionné par le professionnalisme du personnel et la qualité de la nourriture. Je remercie spécialement ROBERTO qui nous a extrêmement bien accueillis au restaurant asiatique et qui a été toujours au petit soin pour nous à chaque besoin. Il a réussi à répondre favorablement à nos petites demandes et à comprendre exactement ce que nous voulions à chaque fois que nos chemins se croisaient. Dommage que nous n’avons pu le revoir pour le remercier les 3 dernières jours de notre séjour. Un grand merci à Elisabeth de la réception pour son cadeau livré dans notre chambre. Nous reviendrons pour continuer cette formidable expérience. Un grand merci à Gucci qui nous a bien conseillés sur les excursions. Bravo et merci à toute l’équipe

Ibrahima DIAWARA26-08-21

Quiet, Relaxing

We enjoyed our stay here very much and it provided the quiet, low-key experience we wanted. The food was good but sometimes could be hotter (mostly at Thelassa's buffet). Waitstaff were super attentive. Housekeeping was very good; not their fault but ants were a problem in our room. There was also a broken pane of glass in the balcony door and some dripping from the bathroom ceiling - these are maintenance issues. Sargassum seemed pretty well-controlled and variety of water activities was good. A security guard appeared from nowhere one day when a beach hawker came too close to the resort, which I appreciated very much. Menus for the restaurants on both sides really need to be communicated clearly, perhaps some signs in the lobby, as the internet link is somewhat useless. The staff in the lobby had a QR code paper with direct links to menus - why not post that for everyone? COVID protocols were very good.

Justin Miller23-08-21