Weekend Break

Excellent, friendly service. The third time we've stayed and will definitely return.

GAIL POXON01-02-22

SURPRISED, GOOD AND BAD, YOU DECIDE

This was my 4th or 5th stay and clearly I liked it or would not have returned. But, this stay was not up to par. I was given what was supposed to be a beautiful room with an enormous terrace and VIP amenities. After check in and payment (upon check in) I unpacked and looked at the large terrace. One of the double sliding glass doors to the terrace was severely cracked and taped with clear packing tape. I also noticed the front door to the room had at some point been broken into and although the metal part of the lock was replaced, the splintered wood on the door was not. I spoke with two people at the front desk. One laughed and said, 'don't worry, we know you didn't do it.' I told them this room should never have been rented and wanted to change rooms. I also spoke with a daytime person the next day who did change the room for me. It did not have a terrace, but the room itself was larger. My second complaint is that the first room was a superior room the second room was standard. Yet, I was charged the same rate as the superior because I asked to change rooms. My point is the first should never have been rented until the problems were already fixed not with tape, but with new glass etc. This has made me never want to return to this particular Catalonia Hotel.

MARY MEIWAN LEONG15-01-22

Perfect

Nothing to complain

JANE VASILEV29-08-21