privileged maroma

Great Resort!

This resort is absolutely beautiful! Very friendly and helpful staff everywhere! The beach was gorgeous! Restaurants were delicious! Highly recommend!

SUSAN GRAY19-03-20

Catalonia Maroma Beach - our experience

While the hotel, grounds and beach were beautiful, and the food was good, our room experience was a little less so. Starting at day 1, whenever we sat on the toilet, we got dripped on from the fan above us. It got progressively worse, and every day, we went to the desk and mentioned it. It got so bad that the ceiling started to leak as well, and the 'drip' became constant and fast, resulting in a flood of water on the floor. On about the 7th night, we finally spoke to someone at the front desk who called maintenance and had him come to our room immediately. My roommate had taken pictures of the wet, falling ceiling. He dried everything out, but the next morning, there was 1/2 inch of water on the floor. We were afraid to turn on the light or fan as we did not want to get electrocuted, so we showered by the flashlights on our phone. In addition to that, the lights on one section of the ceiling kept flickering during the night, even though the switch was turned off. It was kind of scary as we didn't know if it would start a fire. In addition, we had paid for a premium room - updated with sitting area, but our sitting area consisted of a padded chair in the corner. I expected 2 chairs at a minimum. Between that and our electrical issues in our updated room, I was not impressed.

JOANNE RUSSELL18-03-20

Good

Had a great time

CORY SILBERNAGEL17-03-20

Good family resort

Friendly staff, clean rooms, a variety of good food and a fantastic coffee spot - our family enjoyed it and my 9-month old daughter liked it too!

EDIN MUSIC15-03-20

Good time had by all

Beautiful beach good food loved the unlimited ala cart restaurants. Didnt need reservations Nice having service around the pool really enjoyed the cleanliness at the pool. Hate when people leave galf emptied drinks spill them and leave food every wear. Non of that here everything was always clean. Excellent staff

SHARON MARIE MINDLE15-03-20

Birthday Trip

Enjoyed our stay, rooms were nice, nothing special, the grounds are very nice, beautiful beach and pool. Staff were all very polite and helpful. Food in the restaurants was definitely sub par, we walked out of one of the restaurants upon receiving our food as it was of very poor quality. The buffet food was better than the restaurant food. Travel from the airport to the hotel was terrible, the cab drivers are like piranhas and overcharge terribly. No hotel shuttle provided. If we go back to Cancun I think we would definitely look for different accommodations.

Derry Pearce Derry Pearce14-03-20

Overall perfection

Exotic ambiance, great staff at every level, clean infrastructures , superb beach, great pool for young and older, satisfying buffet, good restaurant choices

OLIVIER REYMOND14-03-20

Site propre

J'ai aimé

LESLY PHANOR14-03-20

Nice Resort

Good resort, good pool, good beach, good food!

CHRISTOPHER JONES14-03-20

Relaxation station

Had a great stay! Quiet resort, very clean, beautiful beach and pool. The food overall was not good a which is my only complaint. They did do special meals by the pool every couple of days that were yummy though (examples: seafood paella, ceviche, nachos)

JILL MUILEBOOM14-03-20

Catalonia Feb 2020

Great time. Wonderful staff good food beautiful grounds and beach.

DENNIS ERIC BARNARD14-03-20

GUYLAINE POIRIER11-03-20

Excellent resort

Accueil, propreté, courtoisie, tout était parfait.

SYLVAIN MERCIER11-03-20

Wonderful Holiday

As a young couple looking for a nice getaway we were very impressed with our overall stay. The resort was beautiful, the grounds where all very clean and the lush jungle walkway and animals gave it that tropical feel. Staff were so kind, the food was good. We upgraded to privileged and would highly recommend it. It gave access to the restaurant BeLoved which was the best food. Although there are many other restaurants, such as the grill (our 2nd favourite), the buffet its self was fantastic, so much variety. As part of upgrading we were given 1 hour in the spa circuit which make upgrading even more worth it. The beach is one of the nicest in Mexico, just beautiful. We would definitely return and will be recommending to friends and family.

MEAGAN ANDERSON10-03-20

Magnifique Séjour

Nous avons passé la Semaine de relâche au Catalonia. La plage est magnifique et la mare aussi . Il est possible de prendre de grandes marches. La nourriture est bonne bien que le buffet est souvent froid . Il n’y a pas de sushis ou de fruits de mer au buffet mais tout est bon . Nous avons aimé les food truck et le comptoir à fruit. La crêperie et le bar à crème glacée étaient parfait aussi . Tout est propre et nous avons été satisfaits du service. L’animation est super aussi .

NANCY BELIVEAU09-03-20

Hot water issue

We have been to this resort 3 times! All great experiences however now as memebers in the exclusive club I expect above and beyond which we got accept in regards to our hot water issue. They were not able to remedy our warm water issue. Our shower and bath never got hot and they insisted the water was as hot as could be. This was highly unsatisfactory! We spent a whole week with barely warm water to bath and we were staying in the top of the line room. Unacceptable.

BRANDON WASHATKA09-03-20

Fun With Friends

This resort was perfect for a trip with friends. Very clean, drinks were cold and the beach an pool were wonderful to relax

SUEDE MANUEL REMINGTON09-03-20

Nice Place to spend time

Overall the resort is excellent. Pros: Beautiful beach / Nice Pool and Beds / Coffee Cafe and Taco Truck are unique and delicious / Good restaurant food Cons: Very little kids club and not many activities for kids / Buffet food was not very good and lacked options most days. this would be a 5 star review for me if i visited without kids

GYVEL ROSTISLAV09-03-20

Catalonia Playa maroma

Stayed two weeks, privileged. Lovely, well maintained property. Really enjoyed jungle areas. Rooms very nice but sheets were threadbare. Excellent maid service. Smoking from balcony below very irritating but was dealt with. Buffet just okay but a la cartes were very good, especially B Loved with upgrade. Many little children which made evening dining noisy at times...one adult only restaurant would be nice. More family oriented. Beach very good but some seaweed issues. Chairs need replacing them n privilege section. All staff very pleasant. Evening concerts very enjoyable. Lots of walking and stairs ( on third floor) which some may not like.

MARK WILLIAM CHOCHLA09-03-20

Great location, lovely beach

Well maintained property. Good choice of restaurants although ingredients not top quality. Worth upgrading to Privilege. Lots of annoying sales staff pushing the Excellent area .

Anthony marsh09-03-20

Great beach, everything else mediocre

If you are going to resort based on the beach, then this beach was super nice and super clean. I found it to be nicer than the hotel zone on kukulcan ave. The hotel needs a few updates, it does have an old feel to it. The resort isnt tight knit, everything is a walk away. The food is TERRIBLE. Frozen burgers, and soggy fries... nothing is authentic mexican food, it is all tex mex. I think the buffet was the best place to eat, and since my room was close to the pool then the buffet was about a 5 minute walk away. The drinks were okay depending on what bar you got them from. The liquor choices are all reserved for their exclusive travelers group. So basically everyone else is left with subpar basic house alcohol. The staff was nice, but i have had better service at other places. They definitely were not accommodating to a group of 14. Oh and best thing you get alloted a specific number of dinners based on the amount of nights you spent at hotel. What do I mean by that? I was there 5 nights, and was only given 2 dinners at restaurants, the rest of the nights had to be via the buffet. Based on the 2 dinners, I can say the food was okay... not the best, but not worse. I bit better than some of their lunch offerings. They have a taco and hot dog cart... always running out of food, and cold too. I think we visited those carts more than the actual adelita restaurant they had because the food was terrible. And since you're by the pool no one wants to do a major walk to the buffet area since its out of your way. Net net, if you're into texmex food, frozen burgers, fries, and subpar options then this is the place for you. Now if you are willing to spend the extra bucks for their exclusive travelers club then maybe you might have a better experience. But in my eyes it still wouldnt be worth it. The ONLY reason I want to go back is because the beach was really nice. Food: not good Drinks: subpar Location: excellent Oh and before you go paying extra for an ocean view room... a lot of the hotel has NO OCEAN VIEW rooms. 2 you will probably be placed on the third floor with no elevator. My grandparents were on the third floor, and trust me it was a tough walk, they didnt even want to go back to the room knowing the hike they had to take. Sorry Catalonia, you disappointed me majorly :(

ROSA ISABEL DE LEON08-03-20

Très bien

Trouver qu’iln’avait Pas assez de parler anglais et surtout français sauf Lisbeth dans les geo

SYLVIE LAPLANTE,08-03-20

Wedding at Maroma

The place is small, weathered and the restaurants are hard to get into. They do t take reservations and you need to wait at least an hour. Feels like they try to push you to the buffet. They also have what feels like exclusive time share membership that gives sub par service to those who aren’t members. You cannot “buy up” once you are there either. They taut top shelf liquor but only pour rail if you aren’t exclusive. The beach is beautiful and the pool is nice. No problem getting chairs or towels. It’s very inexpensive so it’s probably worth the money. If I wasn’t going to A wedding there, I would not ha e booked this reaort.

Nancy Grasso07-03-20