Beautiful property but lacking in quality of food and beverage

The property is beautiful and the staff is exceptional. The only thing lacking is quality of food and beverage.

SUSAN ANN HAMPEL28-06-21

Great Resort, Not Great Food

5 star resort Food was very disappointing

RYAN ALAN ROBERTS28-06-21

Best Hotel in La Romana

Excellent hotel in every detail

CARLOS ALVES DA CRUZ28-06-21

Excellent stay!

Royal La Romana is a beautiful resort with the most incredible beach! The staff is amazing and always willing to serve and help with anything! This wa our second stay and will not be our last!

AUBREY MASSEY FRANK28-06-21

Great vacation

Good experience, nice hotel, beautiful Caribbean Sea.

YERGALI YELEMESOV23-06-21

Buen servicio

Sus playas espetacular

JESUS E MIRO09-06-21

Great experience

Our vacation at the Catalonia Royal La Romana was great. Employees were friendly, food was delicious and entertainment was great. Clean rooms and public areas. Best beach ever.

NOELIA CAROLINA VAUGHN04-06-21

the best experience

Catalonia Royal La Romana is an exquisite resort, where everything is elegant, beautiful and tasteful. Staff is amazing, helpful, friendly and professional. Food is delicious, all is very clean, well kept, taken a good care. You can feel it everywhere. Their main slogan is Love-and you feel Love in the air. recommend for all ages and all countries to go and enjoy beautiful resort, beach, service and nature. Great thanks to all employees of the resort providing such a great service and professional attention.

TATYANA WASSERMAN28-05-21

Perfecto para descansar

Todo estaba excelente. Buen servicio y buena comida. Perfecto lugar para descansar y salir del bullicio. Lo único que no debieran permitir bañarse con franela.‍♂️

ERICK ENRIQUE PERDOMO24-05-21

Can’t wait to go back!

This was our first visit to Catalonia Royal. Our expectations were far exceeded! I appreciated how much attention was paid to cleanliness and safety as we continue to experience COVID. We stayed in the duplex swim up and it felt like we were living in luxury! We enjoyed the food offerings and never had to worry about being full. Also, drinks were always available and they didn’t shy away from a good pour. Overall the Catalonia team was superb, the location was pristine and the experience was amazing!

ERIN ELIZABETH BARBEE10-05-21

Best place ever

Great customer service Mauricio front desk is the best

DANILSA VARGAS23-04-21

Beatiful

Very nice hotel

BIENVENIDO GARIBALDY VALDEZ20-04-21

Amazing vacations

The best experience that I have in my whole entire live

ELY S CINTRON SANCHEZ16-04-21

Servicio y calidad

Excellente

SIXTO CASTRO12-04-21

Excellente

Mejorar a la hora de dar un precio me dieron un precio en una botella de champagne y cuando fui a pagar me cobraron otro ‍♂️

IVAN ANDRES RODRIGUEZ19-03-21

Nice premises

Upon arriving at the hotel, we were greeted by security guards who informed us that we needed to park outside because there were no parking spots. That was a huge disappointment. Check-in was pretty prompt, and the Manager was very diligent with COVID protocol, but I thought that the least they could have done is offered us a drink to ease the experience. The food was average, I was expecting better choices for a 5-star resort. The staff seemed overwhelmed. The front desk nor the room service staff ever picked up the phone...my husband had to literally walk downstairs to the front desk to order room service and to reserve a table for the restaurant. Also, the refrigerator in the room was not restocked. The staff, when available was friendly, but they just were nonresponsive for the most part.

GRISELDA COLLADO23-02-21

My Stay

Worth a return.

CYNTHIA MCDONOUGH26-01-21

Royal LaTomana

Excellent service as an ETC Platinum member it was wonderful. Concierge s Domingo and Theodore major Dino’s Amoude and Alfredo were simply wonderful anticipating are every need. Definitely looking forward to a return visit

MICHEL MEFFEN06-01-21

Relaxing stay!

Upon arrival, check-in went very quickly. The grounds of the resort were beautiful! We had a great stay! We had a superior swimup room. It was large, with plenty of rom to move around. The pool was nice, but very cold. If we ever return, I would ask for a room that doesn't face the courtyard. The room had a strong musty smell when we first arrived, but it faded as the week went on. The bed was hard & the pillows were on the flat side. Housekeeping was very hit or miss. One day she never came. Other days, she would often forget to leave fresh hand towels, a floor mat or fresh beach towels. Another day, she didn't put the blanket back on the bed & instead left it folded on the bench. It was a short walk to the beach, but worth it! The beach was beautiful, with crystal clear water. There was plenty of lounge chairs and umbrellas. The only negative is the vendors who are always hanging around, trying to get you to go down the beach to their shops to buy cigars, marijuana and more. The bar staff at the beach and the pool bars were fantastic, as was the staff at La Isla! Overall, we liked the food. The only meals we had that we didn't like were at Rodeo (the steakhouse) and the pizza from Sorrento. There did seem to be a language barrier with quite a few of the wait staff and one of the bartenders at Merengue. While not a huge deal, it could get a little frustrating. Overall, we enjoyed our week and would consider staying at the Catalonia Royal La Romana again!

SHAWN MICHAEL WRIGHT07-12-20

Great property - but still dealing with COVID related service disruptions

Fantastic stay last week at this property. It's a beautiful resort with fantastic rooms. The beach and water is a dream. If you come for the beach you will not be disappointed. Especially now with very small crowds. But if you come for the drinks and food you will leave disappointed. Truthfully if you ever go to all-inclusive in DR for food and drinks you're likely to always be left underwhelmed. Only few restaurants are available and the buffet is only open on weekends for dinner. There are things to eat, but the buffets are operating at 10% capacity at best. Lots of food was reheated from previous meals and very little vegetable or fruits available. There used to always be veggies and fruits in abundance. The specialty restaurants leave a lot to be desired. But again, who really comes here for the food? The drink choices are limited and they mostly have national liquor. So if you're someone that is a liquor drinker, better bring it with you! Everyone at the hotel is wearing masks and they ask you to use a plastic glove when you get food from the buffet. But no employees were seen wearing gloves. Overall a very good stay and a great property. i would recommend it highly with the caveat for food and drinks. There is a duty free area when you arrive in Punta Cana and its very easy to pick up a few bottles of your favorite beverage before getting to the resort. The only other strange thing to note is the resort is empty on weekdays (which was very nice) but on weekends they must open it up to the locals which made it seem significantly busier on Friday and Saturday.

GREGORY KRUPKIN03-11-20

Maravillosa experiencia

El hotel es excelente, la limpiesa en estos tiempos de pandemia es muy buena, tienen mucho cuidado de todos los huesped. Los empleados todos muy amable serviciales, Braulio y Juan Carlos de recepcion son excelentes muy amables te explican todo muy bien y tratan de hacer todo lo posible porque que te sientas bien y tenga todo a tu alcanse. Los chicos de los restaurantes, los de los bares excelente muy amables y serviciales. Lo unico que las chicas de housekeeping no fueron a la habitacion ni nos llamaron para preguntar si necesitabamos algo o si queriamos limpiar la habitacion, y no es una queja es una observacion. El hotel es expextacular la comida, tienen una pizza artesanal riquisima, la de carne molida y atun las recomiendo. Las habitaciones muy acojedora, la swing-up es excelente. En fin tood los empleados son muy buenos trabajan para dar el mejor servicio. El hotel lo recomiendo la van a pasar muy bien. Ahh! Pueden usar las facilidades del Catalonia Dominicus.

RADAISA ASTACIO DEL ROSARIO23-10-20

Awesome time!

The resort is great, the rooms were very clean overall the first night our room's AC wasn't working but they changed us to a new room right away with no issues. The food was ok, but the entertainment and drinks were great. The staff was very friendly and attentive. Celeni was hilarious, she has us laughing all day and night. Definitely will be visiting again.

AMY DE LA ROSA13-10-20

Best experience at an all inclusive ever !!!!!

I would like to compliment this property on being the best experience I have had at any all inclusive resorts ever! Everyone who I came into contact with made me and my girlfriend feel like part of the family.

cHARLES gEHRLS18-09-20

Vacation

10 out of 10

SARA ASHLEY HOWARD16-09-20

Outstanding Customer Service

I was very Impresive with the customer service. It was a lot smile ,kindness will.power to make us feel great. Luz at thw front desk was vwry helpful. Johanna at the snack bar was very friendly and has excellent will to please ypu wirh foos and drinks. Ruddybworh a drink call El Conquistador was awsome. Every single bar he was at he make us fell like home. Love that staff and cheff Brillo was very nice also.

YOLANDA ARBOLEDA16-08-20