THE HEALTH AND WELL-BEING OF OUR GUESTS IS OUR TOP PRIORITY

The health and well-being of our guests is our top priority. Therefore, we have introduced additional guidelines and a protocol of cleanliness, hygiene and social distancing in order to guarantee the safety of our guests and of our staff. These guidelines are based on recommendations from health and hygiene experts, from healthcare authorities and the World Health Organisation​.

 

Preventive cleaning and safety measures for all destinations:

At Catalonia Hotels & Resorts we work with very demanding standards of cleanliness and hygiene. Additionally, we have reviewed our processes, extending frequency and disinfection measures to cover the new current health and safety circumstances.

Such procedures will be applied in all areas of the hotel in order to guarantee a safe stay for all our guests​.

The following information is for your knowledge and peace of mind: 

 

In the rooms:

• Bed linen and towels are washed in launderettes with a bio-contamination control certificate 

• Whilst your room is being cleaned, soiled laundry will be taken away in a sealed bag so as not to come into contact with any items of clean clothing

Decorative furnishings have been removed (cushions, plaids, rugs) for reason of hygiene 

• All surfaces, items and furniture in the room and bathroom are cleaned with approved disinfectant products to ensure maximum health safety 

• Non-reusable disposable items and/or microfiber cleaning cloths are used for the daily cleaning in each room

• Cleaning procedures have been reinforced with special attention to those items of high level contact: telephone, handles and taps etc. ​

• The TV remote control will be placed in the room inside a sealed bag, having been previously disinfected​

• Extra ventilation is carried out during the cleaning of the room​

• Reusable items have been replaced by biodegradable disposable items

• Non-essential stationery and magazines have been removed from the rooms. All necessary information is available from reception in digital format

• We offer our guests the option to refuse the daily housekeeping service during their stay (maximum of 4 nights)

Specific controls of supervision and verification have been established in order to ensure a correct compliance with these measures

 

In reception:

• All items, devices, surfaces and fittings that our guests may come into contact with are cleaned thoroughly during the course of the day at regular intervals ​

• All room keys are disinfected in order to be handed over safely​

• Footwear sanitizing mats are located at the entrance of the hotel  and desinfection of luggage is offered to those guests requiring this service ​

• Medical assistance is available in the hotel (IMS Salud) if required​

• New items of PPE (Personal Protection Equipment) are available for our guests: ​

- Hand sanitizing gel*​

- Masks*​

- Disposable gloves *​

*(Subject to a possible surcharge​)

• New features for safety and social distancing are in place:

- Perspex screens on the front desk​

Distance markers between guests and reception personnel​

- A special collection box for keys to avoid personal contact. ​

• Guests will be informed of the conditions of service and established measures of prevention which require their specific acceptance

• Available information: ​

- Health and hygiene measures​

- Digitalized information about hotel services and timetables as well as other information of interest about the destination  

Wherever necessarywe advise our guests to carry out the pre-check-in online in order to reduce waiting time on arrival at the hotel

 

Restaurant and Bar:

Breakfast: Depending on the contracted hotel, customers can enjoy different types of breakfast. Consult the table of available services to find out which breakfast is offered by each hotel.

Buffet: Complete buffet with an extensive selection of bread, pastries, fresh fruit, sausages, cheeses, dairy products, cereals, juices, selection of hot dishes and much more.

- Assisted Buffet: In hotels in the Balearic and Canary Islands, the breakfast buffet will be assisted by a hotel employee or in individual portions.

- Classic Buffet: In the rest of the hotels, guests are required to wear gloves as a protective measure.

Continental breakfast + a selection of hot dishes with table service

Breakfast Basic: Continental breakfast with sausages and cheese. Assisted selection and served at the table

Breakfast Take away: in sealed box with sandwich, juice, cut fruit, piece of pastry and coffee in individual compostable glass to go.

The hotels are also offering a menu for lunch and dinner with salads, stews, pizza, pasta and other suggestions.

• Decorative features together with shared use articles (sugar bowls, oil and vinegar sets, drink machines, etc) have been removed from the restaurant and meticulous care is taken in cleaning and disinfecting tableware, cutlery and tablecloths​

• All surfaces and furniture with which our guests may come into contact are cleaned continuously

• Furniture in the restaurant, bar and terrace areas has been moved in order to maintain the recommended social distancing

At the moment and on a temporary basis, most of the hotel restaurants are closed. Free snack service is not available (snacks, tea time, wine time...).

 

In other areas of the hotel:

With your safety in mind, some of our services may be temporarily provided differently than usual. We are sorry for the inconvenience this may cause you. Please pay attention to the indications of each area.

• Guests are advised to preferably use the stairs. Only one person at a time may use the lift, unless a separation of 1,5 metres is possible​

• Furniture in the communal areas of the hotel (hall, restaurant, terrace) has been moved in order to maintain recommended social distancing and information about maximum capacity has been placed in each area  ​

• You will find disposable paper dispensers in the washrooms together with information about cleaning and disinfection timetables​

• Hand sanitizing gel can be found in all areas of the hotel​

• GYMNASIUM AND SPA: Access to these areas will be made on demand in order to have the facilities perfectly disinfected. Please ask reception for the conditions of use.

 

Commitment with our staff:

• HYGIENE: Clean hands are considered to be one of the best ways to avoid spreading germs and preventing the spread of COVID-19. We urge all our employees and advise our clients to frequently wash their hands thoroughly with soap and water.  Hand sanitizers can be found in all work areas ​

• PREVENTION: The hotel staff are tested for Covid-19. In addition, their temperature is taken daily upon arrival at the hotel. All employees are using PPE including gloves and masks.

• TRAINING: All our employees have been trained in hygiene and safety relating to Covid-19​

• INFORMATION: Our Quality management team support the hotels by providing the most efficient and advanced measures concerning hygiene and safety. All regulations issued by the health experts and appropriate organisations are strictly adhered to ​

• EMPLOYEES AREA - BACK OFFICE: Hygiene and safety measures together with social distancing rules have also been reinforced in the staff areas​

 

Recommendations:

• Clean hands are considered to be the one of the best ways to avoid spreading germs and preventing the spread of COVID-19. We advice you to wash your hands frequently and thoroughly with soap and water. Hand sanitizers can be found in the communal areas for regular use ​

• The use of masks is required in public spaces and when leaving the hotel​

• Please cover your mouth with your elbow or with disposable handkerchiefs if you cough or sneeze​

• Please respect social distancing rules in the hotel by using the special markings, protection screens and the reorganisation of furniture​

• Information about preventive rules is available throughout the hotel​

If you have to travel to a Catalonia destination, we give you all the information about open hotels and available services: