DISCLAIMER

Introduction

1. Introduction

The owner of this website is Promotora Kasde S.A., a Spanish company with registered address at C/Castellnou 61, 08017 Barcelona, with telephone number 932360000, tax identification number A-08405490 and which is registered on the Companies Registry of Barcelona, in volume 2765, section 2, folio 229, sheet number 29428, 1st entry..

Terms and conditions of use

2. Terms and conditions of use

Access to this website is the sole responsibility of the users. It does not imply that any kind of business relationship has been entered into between Promotora Kasde S.A. and the user, and requires users to be aware of and accept the terms and conditions of use. Should you choose not to accept them, please do not use this website. The information that appears on this website is that posted on the date of its latest update. Promotora Kasde S.A. reserves the right to update, modify or remove information on this website. Should any of the clauses in these terms and conditions be declared void or unenforceable, the rest of the terms and conditions of use shall remain as set forth herein.

Intellectual and industrial property

3. Intellectual and industrial property

The website and its contents, including the designs, texts, graphic displays, logos, icons, buttons, as well as the software, trade names, brands, works, illustrations, photographs and technical drawings or any other marks that could potentially be used for industrial or business purposes (i) are held and owned by Promotora Kasde S.A. or third-party owners who have given their due consent for them to be posted on the website (ii) and are protected by domestic and international laws on intellectual and industrial property. Under no circumstances may it be understood that Promotora Kasde S.A. has granted any licence whatsoever or that is has waived, assigned or transferred any of these rights, either in full or in part, nor that it has granted or will grant in the future any rights, specifically, the right to alter, transform, exploit, reproduce, distribute or publicly disclose said contents without prior express consent in writing from Promotora Kasde S.A. or the corresponding owners. The user may only use the website and its contents for personal and private purposes. Any other use is prohibited and shall require the user to obtain prior express consent in writing from Promotora Kasde S.A.

Obligations the users

4. Obligations the users

In general, the users must at all times act in compliance with the law, standards of good conduct and requirements of good faith by exercising due diligence, and refraining from using the website in any way that could prevent, damage or disrupt the proper working of the website, the assets or rights of Promotora Kasde S.A., its suppliers, the rest of the users or any third person in general.

Personal data protection

5. Personal data protection

1.    DATA CONTROLLER
Who is the controller of your personal data?
Identity: Promotora Kasde S.A (CATALONIA)
Postal address: Córcega 232, Barcelona 08037.
Telephone no.: +34.93.236.00.00.
Email: dpo@cataloniahotels.com

 

2.    PURPOSES
Why do we process your personal data?
Pursuant to the provisions of European General Data Protection Regulation 2016/679 we inform you that at CATALONIA we process the data you provide for the following purposes:
          1.    Attend to and manage the product and service requests afforded by our hotels over www.cataloniahotels.com, including;
               1.    Bank details storage and management to handle your booking.  
               2.    Management of our services, including reminders, technical notices, updates and safety alerts, among others.
               3.    Record and manage the online incident solution, including our customer service portfolio to process your request.
        2.    Assign your personal data to the parent to be able to send you commercial communications and advertising and offer you leisure and travel services and promotions offered by the chain’s hotels. The parent can send you commercial communications by electronic means such as email or SMS, among others, or by postal mail.
        3.    Prepare a commercial profile to be able to show you advertising adapted to your tastes. CATALONIA will prepare your commercial profile based on the information you supply and on what you do during your stays in our hotels. No automated decisions will be taken on the basis of the profile which have legal effects or meanings for you.
Please bear in mind that studying your user behaviour lets us improve your experience at CATALONIA hotels.
         4.    Prevention of abuse and fraud in the use of our services (e.g., fraudulent activities, denial-of-service attacks, sending of spam, among others).
         5.    Data assignment to public organisations and authorities when required in accordance with legal and regulatory provisions.

3.    DATA RETENTION PERIOD
How long will we keep your personal data?
Your data will be kept while the contractual and commercial relationship lasts or until you seek its elimination, and for the time needed to comply with legal obligations.

4.    LEGITIMATION
What is the legal basis for processing your data?
The legal basis for processing your data lies in:
•    The performance of a contract with CATALONIA in relation to section 1 above.
•    The consent you provided in relation to the purpose indicated in section 2.
•    CATALONIA’s legitimate interest, for the purposes indicated in sections 3 and 4 above.
-    In relation to section 3 above, the legitimate interest lies in showing you services and offers or promotions which we consider may be of interest to you because they are “similar” to other services you have contracted, all based on the preparation of a commercial profile. For these purposes, CATALONIA will track your behaviour in order to determine whether you could benefit from other CATALONIA offers or services. Your commercial profile is prepared using CATALONIA proprietary information.
-    In relation to section 4 above, the legitimate interest lies in protecting CATALONIA users by preventing abuse and fraud in the use of our services.
•    Pursuant to the legal obligations applicable to CATALONIA, for the purpose indicated in section 5 above.

5.    RECIPIENTS
To which recipients can your data be disclosed?
Your data may be disclosed to third parties in the following circumstances:
•    Your personal data may be processed by suppliers who provide services to CATALONIA. CATALONIA has signed the relevant data processing contracts with each of the suppliers who provide services to CATALONIA to ensure that your personal data are processed pursuant to the applicable regulations.  
•    Your personal data will be assigned to the Parent company in order to send you commercial communications and advertising so long as your consent has been obtained and for internal administrative purposes.
•    Your data may also be assigned when there is a legal obligation.

6.    RIGHTS
What rights do you have when you provide us with personal data?
You have the right to obtain confirmation regarding whether CATALONIA is processing personal data that concern you or not.
You also have the right to access your personal data and to seek the rectification of imprecise data or, where applicable, request their elimination when, among other reasons, the data are no longer needed for the purposes for which they were collected.
In certain circumstances, you may seek the limitation of the processing of your data, in which case we can only keep them to exercise or defend ourselves against complaints.
Also, under certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. CATALONIA will stop processing the data except where there are compelling legitimate grounds or to exercise or defend itself against potential complaints.
You may also exercise the right to data portability and to withdraw consent at any time without that affecting the legality of processing operations based on consent given prior to withdrawal.
If you wish to exercise any of your rights, you can contact us through the enabled links you will find on CATALONIA emails and communications or on your user account. Alternatively, you can write to us at the following postal address: dpo@cataloniahotels.com. Addressing it to Customer Service and writing “Data Protection” on the envelope. Remember to supply as much information as possible about your request: Full name, email address used for the account and website your request is made in regards to.
Finally, we inform you that you can address the Spanish Data Protection Agency and other competent public organisations for any claim arising from the processing of your personal data.
7. COOKIE POLICY
Which cookies do we use?
To know the cookies we use on this website/mobile app, remember you can access our Cookies Policy via the following link to the cookies policy.

Cookies policy

6. Cookies policy

Cookies are small data files that are generated in users' PCs that enable them to store information about their browsing habits on the Internet. This website uses the following cookies:

Session cookies: Session cookies are only stored in temporary memory so that they do not permanently save information on your PC's hard drive. These cookies make it possible to store relevant information when a user starts a browsing session.

Browser cookies: The main aim of browser cookies is to avoid giving you unwanted recommendations and to suggest dedicated and customised products that will be of interest to you. These browser cookies are useful for temporarily monitoring Internet browsing sessions. Users may remove these types of cookies before they start to browse other pages on the website.

Statistical cookies: Statistical cookies give the following information: The date and time of a user's last visit to our website. The contents that a user accessed on the last visit to our website.

To compile statistics on the use of our website, we use statistical tools limited to the scope of functions described in the above paragraph. The aim is to find out the number of times users revisit our website and the contents they find most useful.

The website may use the information about your visit to make statistical evaluations and calculations based on anonymous data, as well as to ensure the continuity of the service or to make improvements to our websites. This information shall never be used for any other purpose whatsoever.

Third-party cookies: Third-party cookies may also be installed on the website as they make it possible to manage and improve the services they offer. One example of this use are Google Analytics' services.

Cookie management: Notwithstanding the above, users may set their browsers to accept or reject all cookies by default or to be notified on screen whenever they receive a cookie and then decide whether or not to install it on their hard drive. Should you wish to this, we suggest that you select your browser's help menu to find out how to change your current settings.

Likewise, it is also possible to withdraw your consent to the use of cookies by Promotora Kasde S.A. by changing your browser settings as described in the above point.

Notwithstanding the foregoing, you should be aware that disabling cookies may stop certain sections of the website from working properly. Please review your browser's instructions and manuals for further information:

If you use Microsoft Internet Explorer, go to the tools button, select Internet options and then the privacy tab.

If you use Firefox, for Mac click on Preferences from the menu bar, select Privacy and go to the Show Cookies section; and for Windows, click on the menu button, select Options, go to Privacy and then use custom settings for history.

If you use Safari, click on Preferences from the menu bar and then select Privacy. If you use Google Chrome, go to the menu bar, select options (preferences on Mac), click on advanced settings and then on content settings from the privacy section, and finally mark the cookies you want to delete.

Links to third-party websites

7. Links to third-party websites

It is strictly prohibited to add hyperlinks for commercial purposes on third-party web pages that redirect users to our website without the prior consent of Promotora Kasde S.A. Under no circumstances do hyperlinks on third-party websites imply that their owners have business or trading relations with us, nor that Promotora Kasde S.A. has accepted their contents or services. In any event, Promotora Kasde S.A. may not be held liable for the use of the content on third-party websites that have links to ours.

Applicable legislation and jurisdiction

8. Ley y Jurisdicción

The website's terms and conditions of use are subject to Spanish law and any disputes that may arise from them shall be resolved before the Courts and Tribunals of the city of Barcelona, Spain, which shall have sole and exclusive powers over any other jurisdiction whatsoever. The foregoing shall be without prejudice to the powers of the Courts and Tribunals of the domicile of consumers should they have consumer and user status as provided for in Act 1/2007, which passed the amended text of the Consumer Protection Act, as well as any other additional laws or regulations in force that may substitute it at any given time.