royal tulum - adults only

Poor start, strong finish

My wife and I arrived for a one week stay and upon arrival, were met in the lobby and told we were being sent via taxi to Catalonia Riviera Maya for two nights because our room was still under construction. We were given no option and were required to sign a release prior to being transferred. Our room at CRM was in the middle of a construction zone. We had to walk through noise and mess to get to/from the room. Construction began promptly at 9 am. The phone in our room didn't work, the room didn't get made up in two days, we had to walk to the front desk to ask for new towels. That was not the experience we had booked, paid for or had been anticipating. Upon our return to Catalonia Royal Tulum, we were met with the wonderful accommodation and service we had been expecting for our entire holiday, not just part of it. The room was spotless, the meals were fantastic, the spa was amazing and the entire staff was professional, welcoming, engaging and fun.

CLIFFORD MAX BAIRD10-12-19

First time there

Overall more positive than negative points. Seems that placing people with privileged package into regular rooms is a common practice at this resort. Not good.

KRZYSZTOF TWORKOWSKI10-12-19

Très beau voyage au Catalonie Royal Tulum

Voyage du 20 nov. au 1er déc. À l'arrivé on nous apprends qu'ils ont overbooker,on nous offre un choix ,rester avec notre forfait de chambre supérieure ou aller 3 jours au Catalonia riviera maya à 10 min. en taxi ,évidemment payé par eux mais upgrader en chambre deluxe privilège avec tout ce que ça comprend aux 2 endroits.Pour le C.riviera maya,tout était OK excepté nous avons moins aimé la plage , plutôt petite pour se baigner avec un fond de sable, la plus grosse partie en roche.Après 3 jours,retour en taxi vers midi, check in rapide et la gérante gentille du lobby qui parlait français ainsi qu'une autre femme nous ont tout expliqué ,elles nous ont envoyer réserver un souper de Langouste qui venait avec notre déménagement en plus, auprès du concierge qui parlait aussi un peu franç.ais et nous a donné beaucoup d'explications.Chambre rénové mais je dirais, pas la salle de bain, enfin tout était propre et fonctionnel.Pour le reste tout était parfait.La plage qui se marche très bien d'un côté comme de l'autre et sans algues.On m 'a expliqué que les algues sont là de mai à septembre.En passant ,nous avons eu 3 à 4 jours sans vagues sur la mer, on se serait cru nous baignant dans un lac . Tous les restaurants nous ont plus , incluant le Bloved. Tous le personnel toujours souriant, la végétation, les coatis et les agoutis que nous ne devons pas nourrir, et malheureusement il y a toujours des gens qui font le contaire. Vraiment un séjour de rêve. Après avoir fait des séjours dans des gros Resort , genre Grand Baya ou Palladium ou Riu , c'est très reposant de se retrouver dans un plus petit Resort. Check out facile et rapide avec Arturo du lobby qui parle très bien en Français et qui a fait des séjours assez long à Montréal et pense y revenir un jour. Enfin nous pensons revenir ici l'an prochain.

LEARY GORDON09-12-19

Weeks stay at Catalonia tulun

We had an excellant stay at this resort. Everyone but one person was friendly and helpful. This was our first visit in Mexico.

CONNIE LOUISE ETSHOKIN09-12-19

Privileged and Exclusive no bueno.

Get rid of the privileged and exclusive areas and you will have a winner. No real benefit after paying extra for the privileged room, reserved chairs at the beach were all taken every day of our visit. I'd go back but wouldn't waste my money just to be able to eat at B-loved. Last night there eating at the steak house was treated poorly by one particular waiter who argued insisted that the mahi-mahi we were served is supposed to be dry like canned tuna. Didn't catch his name but the only older bald, male server there.

JOSEPH MICHAEL TORNERO09-12-19

Never disappoints

Everything that is important in creating a positive and rememberable experience is thought of and delivered at the Catalonia Royal Tulum.

KELLY JANE SHEFFLER09-12-19

Neil Bulcock review

Excellent hotel, facilities and staff. Only a couple of issues. The first was that the Asian restaurant was excellent all the way to the end of the appetisers but then the main meal was a hour later ,cold and not of the same quality as the other restaurants. We did not and would not go back there. The second was the speed of service at the bar there was a lot of staff doing nothing but standing around and getting served took a very long time

NEIL ANTHONY BULCOCK09-12-19

Did not meet expectations

Following a 10 hour flight one and a half hours in the airport and an hours transfer to be told you had no room for us. Transferred to sister hotel reception staff very rude. Given an inferior room having to walk through a building site to get to it. Could not access any privileged restaurants had to eat in the buffet. We booked a 5star adults only hotel for our 50th wedding anniversary only to be give a 4star family hotel for 2 nights. Compensation was given as an upgrade and pressurised into taking tickets for a show that my husband and I would never have gone to. I feel we waisted 3days of our holidays and would not stay with your hotel group again or recommend you.

JUDITH BOLTON09-12-19

très belle semaine

nous avons vécu une très belle semaine au Catalonia, le personnel est super (petite lacune au déjeuner pour avoir du café lorsque nous sommes assis au fond du restaurant). c'était la première fois dans un hôtel 18 ans et plus et ce fut très apprécier, la nourriture était excellente. merci beaucoup à tous

MANON COTE09-12-19

Déception

Après tout ce que nous avions vu et entendu de nos meilleurs amis Béatrice et Jean-Pierre von Kaenel, nous nous attendions à de merveilleuses vacances. Nous n'avons vraiment commencé nos vacances seulement à partir du 3e jours!! C'est effectivement à ce moment-là que nous avons reçu notre chambre définitive...

DANIEL MISHLER09-12-19

Little bit of attitude

Overall good experience, we had some attitude with some employees at the front counter, then our flight got delayed 7 hour upon leaving therefore we had another full day and had to argue for a room accommodations other then having our luggage in a locked up room.

ADAM BLANCO-REUS08-12-19

Thanksgiving vacation

The beach was gorgeous. The resort grounds were beautiful. The staff was friendly. Everything was relaxed and lovely. The food was the only thing on the mediocre side. But I would go back again.

SARAH AMY LAMPHERE08-12-19

Superbe endroit

Endroit très propre, pas trop gros et la mer est magnifique. Nous ne manquons pas de chaises à la plage et au bord de la piscine. La nourriture est convenable et fraîche. Le personnel est vraiment accueillant et gentil. Seul bémol, l’emplacement des spectacles le soir n’est pas l’idéal. Il manque de places pour s’asseoir. Mais c,est mineur comme problème comparés à tous les points positifs qu’on y retrouve.

LINDA THOMAS07-12-19

Gradecki

Tulum is the best of the best....we loved the new menu for Platinum/Infinity members....

JOSEPH DAVID GRADECKI07-12-19

3rd visit

Overall the hotel is as good as previous visits. A couple of observations are the number of Privilege guests is significantly higher than our last visit 2 years ago. This has created a crowded Privileged beach section with chairs not available after 9 am and a crowded Beloved Restaurant. Also the number of loud and obnoxious guests in the Privileged section of the beach was also a bit of a disappointment. On the plus side the staff are awesome and make the vacation experience memorable. The food at all restaurants was also excellent. If the negative points I have noted are addressed this would be the perfect vacation resort it was 2 years ago.

ANTHONY WEBSTER07-12-19

Beautiful beach, relaxing stay

I really enjoyed our time at this Resort. The beach was beautiful with nice Shady palm trees and plenty of places to lounge and relax. The pool was nice and the staff we're friendly. The food was decent there were a lot of options nothing really blew us away but everything tasted good. I do wish they would add a little more alcohol to their drinks otherwise a wonderful place with some nice jungle walks coati's and other animals.

ANDREA LYNN LA CRUZ CRAWFORD07-12-19

CRT November 2019

This is our favorite Catalonia resort. Great ETC services, great food, staffis amazing, beach wad amazing.. I would like to request that guests do not play loud music, though

MARIANNA GARCIA TOUDOUZE07-12-19

November

Disappointed Hotel was overbooked. Not what we expected from An Adults Only. Two nights spent at Sister Hotel which is under construction.

FRANCIS MARTIN DUFFY07-12-19

Excellent

Merveilleux sejour, un véritable paradis!

JESSICA GREENSHIELD07-12-19

Weel long stay @ Catalonia

Overall my experience here was great! The beach is like no other. Calm, beautiful, warm, and no seaweed. We read reviews that there was sargassum issue but it was just perfect. However there are just a few areas where they may be some room for improvement. First, the mosquitoes by the pool! Those mosquitos were vultures and we only came across them when we were near the wet bar in the pool Second would be the nightlife there. The entertainment team were great. They did a fabulous job trying to get people to partake. But the area for it was not the best. For instance once the night show was over, the only music was by Tequila boor. Maybe adding more speakers around would bring in a bigger crowd. third - The music during the day was almost non-existent. The location is great, grounds are nice, but it could be just a little more lively. As I stated, overall our stay was pleasant. Very little complaint. Nos encanto el lugar. La playa es Hermosa, los trabajadores eran un placer, y en general nos encanto el lugar!

EVELYN SIPIRAN06-12-19

Beautiful Area

Staff is amazing, very friendly, best part of the Resort. Beach is perfect although getting a beach chair after 8:30 is almost impossible. Food is very good, only thing I wish they would change at the B'Loved Restaurant is to change the menu every couple days. Alcohol was ok. They need to have more than 1 selection of red and white wines and also to be able to bring a bottle back to your room.

RALPH N BRUNE06-12-19

great stay

for the most part our stay was great. Our room was on the ground floor and very dark - it never got any sun. If/when we return we know to request a room on a higher floor. None of the TV stations had a clear image BUT, other than that, the place was amazing!

DIANE BAYARD06-12-19

Amazing resort

The service cannot be beat!

CORA LEE DESROCHES05-12-19

A very good resort with a superb beach.

Overall, this is definitely a 4-star resort. The beach is magnificent with powdery white sand and crystal clear water. There were lots of loungers on the beach and we never had a problem locating a pair for our use. The rooms are adequate but dated. The air conditioning needs overhauling as it was not efficient. At its coldest setting and highest speed, it was still too warm to sleep comfortably. It was a good thing there was a ceiling fan which afforded us some relief. On the restaurants, the breakfast buffet in La Selva was standard. Lunch at la Palapa (buffet) and Sorrento were very good with a wide range of choices. The dinner buffet at la Selva was disappointing and rather unimaginative. A fresh pasta bar would go a long way toward improving this venue. One had to be careful at the buffet grill as some of the meat and fish ended up being overcooked. The best dinner places were the Grill for the steaks and la Terraza for the tapas. The Adelita was good but Mexican fare can be heavy, and the Toscana was also good but unremarkable. Tao Cat is mostly Japanese and Thai cuisine, but was our least favourite since we come from Vancouver, a mecca for Asian fare. The staff was outstanding and attentive, and we would like to single out two people who went above and beyond the call of duty. The first is Quetza, one of the restaurant supervisors, and the other is Marissa, a bar server. They were ever friendly and accommodating, and made our stay memorable. The policy of replacing beach towels in the evening when housekeeping arrived to perform their turn-down service should be revisited. Catalonia Royal Tulum should look to other resorts where towels can be exchanged at any time at certain locations near the beach or pool. Elitism should not be a part of this resort. "Priviledged" guests with special buildings, menu items and beach areas make your other guests feel like second-class citizens. We do not think there is any need for this at a top-class resort, and would hesitate to recommend it for this very reason. Having said all this, the Catalonia Royal Tulum is a very fine resort and we would return, but there is definitely some room for improvement.

ANTHONY SOUZA04-12-19

Amazing Experience

Catalonia Royal Tulum has one of the best beach, and the staff is amazing. Especially the Room Services they made beautiful room decors. The food was very good and lot of variety. Do not miss the Beloved restaurant it has gorgeous view. Overall they everyone in the staff is warm and welcoming. Would definitely recommend.

ALAP NIKHIL VYAS04-12-19