Catalonia Royal Tulum

Belle semaine , même en temps de covid, nous sentons et voyons que le personnel est très préoccupé de notre bien être

FREDERIC CHOUINARD02-01-21

Excellent hotel with a wonderful location

A fabulous path to the coast through the mangrove forest. Super beach with a wonderful reef and an abundance of marine life. A great place for snorkeling - other tourists are brought to this beach. Friendly staff and delicious cuisine.

ANDRI LYTVYNENKO30-12-20

Great Stay

I'll make it simple..... You really cannot go wrong here. Beautiful setting, beautiful beach. The resort is small and very quiet. Perfect for a romantic getaway....and a nice change from the mega-resorts like the Principe and the Barcelo. It's all about wht you want. If you want smaller/quieter/more romantic....choose this hotel.

JOHN VITEK CHARLES29-12-20

Christmas Getaway

Great place, amazing staff. Beach was awesome. Private and romantic.

ESTEN CHARLES JARED SYNCOX28-12-20

Best all inclusive

I’ve been in Mexico many times, Cancun, Cozumel, Puerto Vallarta and stayed mostly at 5-star all inclusive. This is a 4-star and it greatly surpassed my expectations. It’s super clean, beautiful green property. The food is superb, fresh fish and seafood daily at every restaurant we’ve been to (not premium package). Drinks of any kind, of course better when you tip. The beach is absolutely gorgeous, very well kept with new chairs, palm trees, white sand and clear turquoise water. You also get kayaks for free and can get PADI certified right on the property. Diving instructor is very professional and courteous. In my opinion the only thing that needs improvement is entertainment, maybe it’s because of Covid but some bands playing were not that great. Also dj was playing Metallica way too much.

LUBA STAROBIN26-12-20

Catalonia

DELOY COLE26-12-20

Girls trip

Spectacular beach. No rocks white powder sand as far as you could walk out. Very clean!!

Mary McCallum26-12-20

Good relaxing time.

I came for the beach and to relax. I was able to do both.

ADAM HERRON23-12-20

Vacation in Tulum

We stayed only for 3 nights but we had the best time! The accommodations were amazing and everyone was so helpful! The beach area was so beautiful! Wish we had more time there!

STEPHANY LYNN ROMINES22-12-20

Everything was great!

We had a wonderful stay! The beach was absolutely beautiful. Staff was very friendly, and the resort was spotless! Only thing we would recommend is improving the food.

Megan Langel21-12-20

Getaway

The service of the staff was impeccable. Kind beyond words and truly genuine in all of their actions from greetings to goodbyes. The restaurant staff especially were incredible. This was my first time to Mexico and will not be my last thanks to the impression left by the staff.

DAMIAN HARRELL21-12-20

Great Resort with some areas for improvement

My friends and I had a wonderful stay at Catalonia Royal Tulum in December of 2020. Our experience was mostly positive, with a few areas for improvement. The resort is beautiful and well-maintained and we loved the lush, tropical setting and vibe. The food was consistently good to very good and the service was excellent. Most of the staff we came in contact with were very friendly and pleasant and went out of their way to make us feel welcomed and pampered. A special mention to the lovely woman who is the greeter at La Palapa (her name begins with Q). She was the nicest person we met all week. She even remembered my name and used it every day. I don't know how she does that with all of the people she meets! The best part of the resort, of course, is the beautiful beach! And the amusing and adorable coati that roam the resort. The entertainment was very good and we especially loved the Mexican dancers and the 2 bands. I admit, though, I was disappointed that there was not a Mariachi band on the night that said "Mariachi night". But the band was very good and we enjoyed them, even if they were not a Mariachi band as promised. There are some areas for improvement that I will mention in the hopes you will improve these things and make the resort even better. Portion size at restaurants was inconsistent. Usually portions were adequate, but at times the portions were so tiny, we were shocked. For example, I ordered Seafood Ravioli as an entree (not an appetizer) at the Italian restaurant, and was served a portion of 3 small ravioli. The portions at BLoved were too small too. There were other times during our stay where plates were delivered to us with portions very small, perhaps 3 bites of food. Other areas for improvement: the pool should be heated in the winter as it is uncomfortably cold. Just a few degrees warmer would be good. In my experience 85 - 87 degrees Farenheit is a good temperature. Guests should be allowed to bring food to the beach. We would have loved to have some chips and guacamole while sitting on the beach. Please improve the quality of your drink mixers. The ones you are using are not good. I had a strawberry daquiri that was undrinkable as it tasted like cough medicine and other mixed drinks tasted a bit artificial. Another improvement that would be great is if you had a beach towel station at the pool so we could exchange our wet towels for dry ones. The only way to get them now is to take them to the room and call a room attendant, which is rather bothersome. You wouldn't even need a staff person to be stationed at the towel station, just someone to replenish them. We could help ourselves. (This is what they do on cruise ships). Another thing that would be helpful is to provide information about which restaurants are open every night. We didn't see signs posted anywhere and we had to inquire at the front desk to find out where we could go to dinner. Finally, it would be great to have a nicer quality of sheets, pillows and blankets. The ones you currently use are fairly low quality compared to other hotels and resorts I have been to. If you make those improvements, I think the resort will be just about perfect!

Patricia Vesper21-12-20

Always and Still the best!

This was our 8th Visit to CRT. It has changed a little over the years, but is still our favorite piece of the world. I think the food was better than ever, and the remodeled rooms are nice and comfortable. Cleaned early and well by housekeeping, who always fulfilled my little requests. No worries about covid 19, I felt safer at CRT than I do in my own home town. Never saw a soul on the staff without a mask, and we would get up and walk the property at 6:30 am. Staff headed to work always had a friendly greeting for us. We did not do privilege upgrade, menu at BLoved just isn't our taste, but we felt no less privileged than any other guests. Favorite is steakhouse and Sorrento lunch grill. Simple tasty food served with a smile and lots of drinks! We will be back again!

WALKER BLASDEL JILL19-12-20

Covid Escape

Overall our experience was great. We were there Dec 9-16, 2020. It was disappointing that everything wasn't open until the day we were leaving. The hotel, pool and public restrooms were very clean and well maintained. The evening towel service was very nice. The staff was awesome!!! The beach was beautiful with plenty of chairs in the sun and the shade. The food was okay, except for the omelet bar and she was fantastic, as well as the hostess at the breakfast buffet.

AABERG KIMBERLY S18-12-20

Amazing service, food and beach!

For me service, cleanliness and food are the most important items for any resort and CRT does amazing with all three! The beach is immaculate and maintained daily. Pool is nice but a bit on the chilly side. Entertainment is a bit lacking and drinks are mediocre. The resort is more for relaxing than partying and they do a great job making it an amazing place to come and relax. Highly recommend paying a little more for Privilege mainly for Bloved. The food there is excellent and setting is amazing. We were celebrating my fiancé’s birthday as well and they did a great job making her feel special with surprises in the room and at dinner!

THOMAS MITCH18-12-20

Amazing!

Everyone here was so friendly and accommodating and kind. We had a wonderful stay here. Everything was clean and beautiful.

NIKKI D PRUITT18-12-20

Magnifique !

J'ai adoré le service!

OXANA ASSIME LENGANGI15-12-20

Perfect Vacation

Our souls have been soothed after our 8 day stay at Catalonia Royal Tulum. The resort could not have been cleaner or safer during COVID-19. The staff members are all amazing and we felt at home immediately upon arrival. The beauty of this place is breathtaking and the beach and water warmth and clarity is amazing. We had amazing meals night after night and made new friends. While it is always good to come home - this was one vacation we did not want to end!!

STEPHANIE KAY CHRIST14-12-20

It’s all good

Had a great stay. Beach was nice. Food was pretty good. Weather was cool in the evening. Staff was great.

GREGORY DAVID FARRAR14-12-20

Trip in the Time of Covid

We enjoyed our stay at Catalonia at the end of November- beginning of December. Our room in building 6, top floor was very good. I think that more drawers in the room would make it perfect. Breakfast was good, both at the buffet and the BLoved Restaurant. We never had to wait to be seated. Same goes for lunch, not very many options but everything fresh and tasty. We asked for a tortilla soup one day and we were told which day it was on the menu at the buffet. The soup was very good but only had house nachos, not tortillas to add to the soup. Dinner was very good at all the a-la-carte restaurants: BLoved, Mexican, Steak, Spanish, Italian and Asian. We really enjoyed the Spanish / Asian outdoor seating and, of course, the BLoved excellent location by the ocean. The BLoved Bar was our preferred Bar because of the location and also the drinks selection. I also felt that the bartenders at BLoved were much better trained than the ones at the Las Margaritas Bar. The shows in the lobby at 9.30 pm were okay but we were there only maybe four nights out of ten. We would like to come back after Covid to see what the night activities are in normal times. We didn't spent much time at the pool. Why would you when you have such a beautiful beach? We only went to the Spa wet area once. The day we went, both the dry and the wet sauna were not hot enough so we never came back after. The beach is beautiful, water clear, no see weed at all. It was easy to find chairs at any time, both in the sun or in the shade. There is bar service on the beach if you prefer. There are also two-three vendors on the beach but they don't bother too much. Overall, it was a great vacation and we really liked Catalonia Royal Tulum. A big Thank You to all who made us fell at home.

CALIN PAVEL13-12-20

Perfect vacation

We have visited the Catalonia 11 times in the past 12 years. There is no resort that can measure up to the excellence we experience when staying. Every employee we encounter is hard-working and kind. Many remember us from years past and that always makes us feel good. The food is VERY tasty and we appreciate the variety of selections. One suggestion we might offer is to have consistency in the menu items at BLoved. We enjoyed the food at this restaurant very much but this year found menu items being prepared with different ingredients from one day to the next. For example: Egg White Omelet (Saludables) was prepared as the menu states with tomatoes, spinach and mushrooms. The next day it was prepared incorrectly and included onions instead of mushrooms. As someone who does not like onions I was not pleased with this substitution. In another instance my husband ordered paella and there were no muscles in the dish. On another day we ordered the poached eggs dish (Nordicos) with smoked salmon and it was prepared perfectly and another day I ordered it and it had lots of onions under the eggs. One evening for dinner we ordered the potato wrapped shrimp (Corazon) and they served us shrimp tempura which was very greasy. We find the bar menu to be quite extensive but would like to suggest the bars would stock bitters for making a proper Old Fashioned and also stock Worcestershire sauce, tabasco sauce and celery. These are minor requests but we feel it would make a huge difference to guests. Our room is always clean and comfortable. We certainly appreciate how hard the housekeeping staff works. The grounds are well cared for and the staff works hard and it shows. As cute as the coatis are we think there are way too many. It's difficult to even use the deck outside our room as any noise brings them running and clamoring. Please don't take my suggestions the wrong way....WE LOVE THE CATALONIA ROYAL TULUM and will continue to spend our vacations there.

MICHAEL JAMES LONG12-12-20

Small resort and beach but staff aim to please

You get what you paid for, was not so sure first day but every day got better. Things limited with covid but staff wants to make you happy. I could always find something to eat but drinks were not so good due to horrible syrups, tonics, and poor additives. Did not know one had to be a Travel club member to receive premium alcohol . Beach was awesome even if small due to great palm trees, super fine, clean sand and water one could actually go in! Not much seaweed at all, very clean.

DONNA MEYER11-12-20

Dec 4-8

Great resort. Beautiful clean beaches. Friendly staff. Food not the best but not the worst.

TREY PRATT09-12-20

All around - amazing trip!!

I visited Catalonia Royal Tulum for my birthday this year. The whole trip - from start to finish - was amazing. Each and every employee that we came in contact with was very nice and accommodating. Thank you for providing such a peaceful, nice, and beautiful resort.

JESSICA DRIVER09-12-20

Home Away From Home

Turquoise water, white sand, swaying palm trees, happy faces, friendly greetings, amazing wildlife, a nature walk every day, sun, fresh salt air, exercise, warm inviting atmosphere, laid-back luxury - just right. They just make you feel welcome and happy. God bless the staff at Catalonia Royal Tulum. Thank you!

MATHEUS POLI05-12-20