Lovely stay at Catalonia Royal Tulum

We spent 7 lovely days at Catalonia Royal Tulum which is a very well maintained hotel mostly on these Covid days. We felt ourselves very safely, the staff is very prepared for the pandemic situation. The environment of the hotel is exceptional with the jungle style and the animals. We loved the food very much, our favourite ones were the best Mexican and the BeLoved. The buffet restaurant was also pretty good where Quetzabel greets the guest so warmly. She was the most friendly and most professional member of the whole staff. The negative point of the hotel was the sortiment of the alcoholic drinks and the reception. Very few good quality brands can be found in the sortiment of the drinks. It is a shame that we could not try better quality tequilas there. Regarding the reception was a huge disappointment. I used to work as a receptionist for a year and I think that the job of the reception is one of the most important thing at a hotel. When we arrived we was almost not greeted by anybody. However before our journey I wrote them an email because our travel reason was our honeymoon. We saw that more rooms received a nice complimentary decoration on the occasion of their room, but we almost did not receive a welcome drink. We had to ask the receptionist lady for a drink because we were really tired and exhausted after the 15 hour long flight from Europe and we saw that other arrivals received a juice except us. Unfortunately afterwards there were no inprovement of the reception hospitality.

AGNES SZENDREY ESKULICS29-03-21

2nd Trip For An Extended Weekend

We were hesitant to go back a second time just because we like to mix it up and go different places. However, we loved CRT the first time and we were reminded just how much we loved it when we went back the 2nd time. The setting in the jungle is fantastic, the food was great, and service was perfect. Short walks through the jungle everywhere are refreshing. The place is always clean, from common bathrooms to bedrooms. Great beach and good drinks. Can't ask for anything more. Covid test was easy and super quick. Results were back within 12 hours. Did not disappoint yet again!

JASON DANIEL MILLS29-03-21

Romantic getaway

Overall, we really enjoyed our stay at the Catalonia Royal -Tulum

KEITH THOMAS BENZ29-03-21

Fantastic service from a wonderful team of individuals!

This was my thrid time at this resort! I have been to others in Rivieria Maya, but the others are too big and lack the individual service. The host at breakfast knew our names, she knew where we liked to seat and the server brought our prefrered drinks without even asking! The beach is incredible! White sand, calm waters, not too busy and beautiful blue-green in color.

Melissa Malek27-03-21

excellent

beautiful place excellent staff

William Odell26-03-21

Mellow trip

Excellent food! Mediocre accommodations. Excellent and helpful staff, beautiful beac.

RUSSELL FERGUSON26-03-21

Jedinečné

S rezortom sme boli veľmi spokojní, nádherné prostredie hotela, krásne pláže, tyrkysove more, veľa zelene, zvieratká Jedlo bolo vynikajúce drinky tiež. Priplatili sme si izbu privileged, mali sme k dispozícii viac výhod čo sa opatilo. Jedine čo môžme vytknúť je zamračený personál hlavne v reštaurácii BLoved. Ďakujeme za krásny pobyt

Anna Buckova23-03-21

Review

Excellent service and facility for t he price.

William Earl Losey22-03-21

Great resort

Great combination of nature, cleanliness and services

DRAGOS MINUTA22-03-21

Relaxing time!

Our friends and I had a great time!! The only reason I’m not giving excellent is because we had some very loud neighbors and the food was very inconsistent. I have a feeling this is due to covid. But we would order the same thing for breakfast each day and it came out different each day. The chef at the grill was phenomenal and made us the most epic lobster! The Spanish/Mexican restaurant staff and food were the best! And Eloisa and Esmerelda at the spa gave the best massages we’ve had on vacation! Also Manny who sets up your excursions was awesome! Very friendly and got us a great excursion! Last but not least David and his team at bloved made our dinner on the beach perfect!!!

RACHAEL WILLIAMS18-03-21

Amazing experience

Three days in heaven. The resort is very clean and tranquil. All staff were welcoming, attentive and friendly. Will return as soon as possible.

KATHERINE LENA BOUSQUET GRANGER17-03-21

Great resort, great staff

The hotel and rooms were clean, the staff were competent and kind. The beach at this location is amazing and was well kept. My only complaint is that I would like to see the hotel implement a no-smoking policy on the beach. Nothing ruins a day at the beach more than someone sitting in front of you smoking.

LOGAN BEAU REID15-03-21

Paradise in the jungle

Great resort and unbelievable beach, one of the best I've seen in a long time (and I travel a lot). The staff is very helpful, everyone was accommodating, attentive, resourceful, and cheerful. Big shout out to Denis for his knowledge of the local scenery, his attention to details, and his upbeat personality! Honestly, if you need a great beach in the middle of the jungle, look no further. We paid for an upgrade (which is not that much), and stayed in the preferred section, very close to the beach and to the B Loved (which is the Preferred Guests' restaurant, right on the beach with an amazing view). Food is hit or miss, but majority of it is good, and we quickly found out what are our favorite things on the menu. The entertainment was every night, and we especially loved the folklore dancers who were absolutely great! They are at 30% capacity, it feels very safe, and what a great value for the money!

IRINA LEONIDA DEL GENIO12-03-21

Wonderful vacation

This was our favorite Maya riviera destination. It was our first time there and will definitely be back. The staff is amazing, the food is wonderful and the beach is perfect.

DANIEL JAMES COOK JR10-03-21

Family visit

Nice place overall. Our second visit with family members and the 4th visit for my son and his wife. The thing that stood out the most was the friendliness and helpfulness of the staff. Everyone so kind and genuinely seem to care. Specifically Quetzabel down at the breakfast/ lunch buffet and then Marissa our pool server. These 2 ladies were outstanding 5+.

SHARON COOPER08-03-21

Our second time back and we loved it

There were masks and hand sanitizer everywhere and the included covid test along with cancellation policy made it possible for us to take this trip. Shout out to Juan at bloved and Angel in the pool bar. Such a beautiful place. The food was really great go to la palapa and get a grilled fish taco the grouper is excellent!

MATHEW COX06-03-21

Great experience, would definitely come back!

I've been to Mexico 4-5 times and this was one of the better places I've stayed at. I've also stayed at the Catalonia Playa Maroma and while both offer a similar ambiance and food, I loved the beach and setup of this hotel. During COVID, I was pleasantly surprised at how clean and great the hotel was about enforcing safety measures and keeping everything so clean. The hotel wasn't crowded at all which made for a relaxing experience and the adults-only rule made the ambiance even better. The staff is super friendly, but I would say that is consistent with most hotels in Mexico as the people there are generally very friendly and welcoming. They also offered free onsite covid testing and transportation to/from the airport which was extremely convenient. My only comment is that this hotel is NOT located in Tulum and they are a bit misleading about that. If your plan is to go to Tulum be prepared for a 40-50 minute car ride.

MARIA CAMILA PARDO CARDENAS02-03-21

Superb vacation!

Stayed week from 2/19 through 2/26. Fifth time staying here and it always delivers! This year, the staff went above and beyond. From everyone stopping to talk to you and learn about your life, to sitting in a restaurant and your wait staff remembers what you like to drink or stopping by to chat and make sure everything is good. The staff here is AMAZING!!! We look forward to our 6th return next year!

MICHAEL JOHN RANDALS02-03-21

February

Wonderful! Sorry there aren't many people there - please stay open

GRADECKI JOSEPH DAVID01-03-21

Feb 2021 Long Weekend

This was our second trip visiting Royal Catalonia Tulum and we love it there. The food is excellent in the staff is extremely friendly and the culture of the business is just so warming. This second trip was a confirmation of the brand and I feel like I can trust that my family will have a good time.

JEFF SCOTT ODELL JR01-03-21

catalonia royal tulum

Просто супер!Лучший в Мексике!Еда.персонал.море.

OLESIA TRETIAK01-03-21

Great Vacation

We were treated like family members from the moment we arrived. The staff goes out of their way to make you feel at home. Fantastic jungle setting with animals and birds everywhere. Many food options with no reservations needed. This is the best beach in the Riviera with no rocks or seaweed. Very small resort so easy to get around. Can't wait to go back.

JEFFREY ALAN SEIDEL01-03-21

Best resort ever

Every time we travel, we try to go to a new resort to see something better. This resort is one I will definitely be coming back to. We traveled in February 2021 during pandemic and everything was perfect! The food was extraordinary, we upgraded for the Privileged package and I highly reccommend it. With it, comes the Bloved restaurant and it is delicious! The beach and water is so clean and clear. The resort is small and cozy, you become familiar with everyone. The service is outstanding, everyone is so caring and timely. The drinks are also great. The rooms are cozy. It is definitely a great deal and worth the hour drive, will be coming back!!

OLHA IVANNA GUMENNA01-03-21

Excellent resort

The Catalonia Royal Tulum is a excellent resort. Great service Great food, Great beach. What more do you need . We will return.

JON ROBERT JOHNSON28-02-21

Polecamy!

Cudowne miejsce i wspaniały hotel!

Bartosz Przemyslaw Cichon27-02-21