Excellent

Clean, good food, perfect hotel to spend your vacation at.

LOREDANA ANDREESCU01-09-21

Excelente

Excellent

Evelyn De Jesus30-08-21

Again, very nice holidays

In general, our stay at the hotel has been very pleasant and relaxing. There were few inconvenients, but mostly related with bad weather, which is something you cannot rule. Just to mention some negative aspects we believe you can improve them easily. We were at the villa 40, there are very few hangers in the bathroom for the towels. In fact there is just one, which is clearly insufficient. There is a problem concerning the people that get into Thalassa restaurant with wet clothes for lunch. The armchairs get wet and this is very disappointing.

MERCEDES GABAS29-08-21

Atención personal

Excelente atención del personal.

JESUS GONZALEZ HIGUERAS28-08-21

Personnel accueillant et très professionnel

J’avoue que j’ai été impressionné par le professionnalisme du personnel et la qualité de la nourriture. Je remercie spécialement ROBERTO qui nous a extrêmement bien accueillis au restaurant asiatique et qui a été toujours au petit soin pour nous à chaque besoin. Il a réussi à répondre favorablement à nos petites demandes et à comprendre exactement ce que nous voulions à chaque fois que nos chemins se croisaient. Dommage que nous n’avons pu le revoir pour le remercier les 3 dernières jours de notre séjour. Un grand merci à Elisabeth de la réception pour son cadeau livré dans notre chambre. Nous reviendrons pour continuer cette formidable expérience. Un grand merci à Gucci qui nous a bien conseillés sur les excursions. Bravo et merci à toute l’équipe

Ibrahima DIAWARA26-08-21

Quiet, Relaxing

We enjoyed our stay here very much and it provided the quiet, low-key experience we wanted. The food was good but sometimes could be hotter (mostly at Thelassa's buffet). Waitstaff were super attentive. Housekeeping was very good; not their fault but ants were a problem in our room. There was also a broken pane of glass in the balcony door and some dripping from the bathroom ceiling - these are maintenance issues. Sargassum seemed pretty well-controlled and variety of water activities was good. A security guard appeared from nowhere one day when a beach hawker came too close to the resort, which I appreciated very much. Menus for the restaurants on both sides really need to be communicated clearly, perhaps some signs in the lobby, as the internet link is somewhat useless. The staff in the lobby had a QR code paper with direct links to menus - why not post that for everyone? COVID protocols were very good.

Justin Miller23-08-21

Husband Birthday

The place is beautiful. We stayed in the Adult side. If you want a nice quiet couple getaway this is the place. we dine at the restaurant the food was great the drinks at the Infinity pool bar was great! The bartenders and the servers where do much friendlier than the other pools.we had dinner on beach which was great they decorated the room for my husband Birthday it was nice. Not much entertainment . If you are leaving fir a party spot this not for you. We stayed in the romance suite. It was nice. Overall for the money it was a good 7 days . Small that’s what we loved.

Janice Darlene Toney Croskey23-08-21

Great hotel!

Have a great time friendly environment. Everyone are real attentive to your every need will come for sure

GASPARD JACQUES23-08-21

8/14-8/21

Great resort.

CARL BEATRICE23-08-21

Personal

Realy nice personal, everybody was so happy and nice

Petar Mitrovic23-08-21

My Anniversary!

Checked in on the 12th of August at this beautiful resort celebrating my 10 year wedding anniversary. Check in went very smoothly and quickly and the service from the time we entered the door until the time we left was pure excellent.. To make a long story short, we’re booked for next year already.

EVERETTE DEON KNAPPER23-08-21

Points to improve

I'll break this down into categories and rate accordingly. Check in: the first day when we arrived to check in it was quite hectic. I understood this to be because it was Saturday and this is the usual check in for everyone staying for a week at the resort. I am American and my Fiance is Russian. She barely speaks English and I barely speak Russian and Spanish. I am very patient but as I was checking in I had a hard time hearing and understanding the woman doing the check in. This I am not upset over, I could tell she was getting annoyed. This in turn started to annoy me because I was having a hard time hearing her. The biggest issue I really had was the Covid testing part of the documents we had to sign. The paperwork formatting was askew and didn't seem properly formatted to fit the sheet and I was trying to read and understand it. Next, there was not a clear direction on when and where the testing was taking place until I asked quite forceful because I wanted to relax and not be nervous about missing some crucial information about the testing. Next, when we checked into our room it was hot. I checked the Air-conditioning and it was on, however nothing was on working. I tried to call the front desk from the room phone and no one answered. Then I had to get online and look for a way to contact the front desk. I found a WhatsApp number and messaged. I received a message saying they would send maintenance to check out our system. This is now 8pm and the both of us have been traveling for 16 hours, want to shower and eat and relax. Finally, I had to walk down to the front desk and complain and they said they would send someone and for my Fiance and I to shower and eat, the system would be fixed when we got back. At 11pm I'm calling and telling them the system still doesn't work and they did the right thing, they upgraded us to another suite and had a working Air-conditioning unit. The rest of the stay was very good. No complaints other than the first day and being exhausted dealing with several issues at once. Now, I did read quite an assortment of reviews after I set reservations and was worried. I understand that it is the Caribbean and it is basically 100% humidity all the time. Soft fabrics hold moisture and then become moldy and smell of mildew. I also understand air-conditioning vents leak condensation because of this too. I also live in a very humid area understand and also visited the Caribbean quite a few times. However, I think there needs to be a way to stay on top of the air conditioning maintenance to prevent issues, American especially can deal with a lot, but if they are hot they are miserable people. I know I am. Second, find a way to address the mildew smell in the rooms. It was not terrible in my room but the reviews I read said that was a big issue. Finally for the executive summary, the food was good. The staff were friendly and helpful. The room upgrade was a good idea because I was having nothing but issues with your place from the time I got there. And rake your beach not just the sea weed that washes up. The other resorts in Punta Cana I stayed at raked at least twice a day.

Brian Cronovich23-08-21

The best service

I don’t words to express how much I appreciate the service of Ana and Yuly from customer service, Dario, Alberto, JZ, Rosa, Christian ,the housekeeper Claribel, John, Yuli ,omg and so many more. Mi hermana Josefa visitó el hotel con su novio y su recomendación llenó todas las expectativas. The food, etc … See you next year with the whole family.

Josephina Reyes Soto20-08-21

100% recomendable

Estuvimos en pareja 9 dias, en todo incluido, y encantados! Calidad precio de 10. Tienen mucha variedad de restaurantes y en todos la comida buenisima, te tratan genial, mucha amabilidad y te cuidan en todo, servicio excelente. Nos gusto todo la verdad.

Ainara Garcia Roncero19-08-21

First time in DR

The facilities and layout of the resort was excellent. Most of the restaurants were excellent. It was a relaxing experience. Unfortunately, the disco was closed and the Room Service wasn't 24 hours as advertised.

ROSALIE GRIFFITH18-08-21

Hotel muy bien, el mar no

El hotel es estupendo en todo, la playa impresionante, lo que esperas al viajar al Caribe, pero el problema del sargazo estaba ahí. Está claro que no es culpa del hotel, pero recorrer más de 7 mil kilómetros para bañarte en agua marrón hace que te replantees volver en el futuro. Una lástima porque el hotel merece la pena.

Luis Cuevas Granados13-08-21

Great resort

We enjoyed our time at the resort! The staff was very friendly and helpful. We spent a lot of time at the pool and loved the poolside entertainment each afternoon. The beach was not the best. Most days there was a terrible odor down there. My only other complaint would be that a couple of days our room smelled very strongly of bug spray. It really made me question whether or not there was a problem with bed bugs or something.

Edwin Lee HAMMONS III09-08-21

Great experience!

Clean, friendly staff. Very Vice resort.

TREVENA TAYLOR07-08-21

Resort is beautiful!

The resort grounds are kept beautifully! Room service food has very little variety I could definitely use some upgrades. Although the room service itself was wonderful if you could get them to answer the damn phone. The rooms are old and require consistent maintenance I changed my room once to a much better unit but still had maintenance visit three times to fix the bathroom light that wasn’t working. After having countless issues with the room, from water spurting upwards it’s my face from the bathtub Fossett, too little to no water pressure from the sink along with only lukewarm water never hot, to a torn curtain Etc. etc. A lot of frustration having to call the main desk for 5 or 6 times.Left a message for management a woman who never ever returned my call.The day before I left the air conditioner was dripping water onto the floor near my bed and I put a towel down and had maintenance come and try to fix it. It never got fixed.The specialty restaurants are a real plus, especially Peruvian. There were no lists of activities for the exclusive adult side and no encouragement to go over to the family side. I had a lovely massage on the beach. I made the best of my time there is a Resort itself was absolutely beautiful. And I was blessed to get really good weather for the majority of my stay. Oh the resort staff were absolutely marvelous!Would love to be able to afford one of the units with the swimming pools.

Julia Ojeda De Los Rios03-08-21

First time in the DR

The first night I was not very happy and in fact I stayed in another room with a friend that I was traveling with because I was not please at first. After many complaints of not getting any assistance from management The lady at the front Ana that checked me in went about an beyond to make sure I was pleased with the remaining of my stay. Everything day after the first night was wonderful.

Angela Thompson03-08-21

A Great Place

Over all it was 4 stars. The only reason is because WHAT THE PICS DON'T SHOW ... IS THE MERKY WATER IF THE ATLANTIC OCEAN. They show crystal blue waters at the resort. FALSE ADVERTISING!! I payed and stayed for 2 weeks here. From July 15th 2021 ... till the 29th ..yesterday. The Wait staff was Excellent ... from the Best Bellman Pablo ... to the waiter Bladimire. Bladimire Really went above and beyond to assist you ... with good English skills ... positive attitude ... caring.

MARY MARGARET HINTON30-07-21

Excelent Trip

Nice structure and team with quality in the services

Fausto Estevao Zanatta28-07-21

review

Wonderful experience as allways Excellent staff especially commend concierge Ramon, Butlers Erik, Jorge Noel and Jesusri

MICHEL MEFFEN27-07-21

EXCELLENTE

Fabulous service. Beautiful resort.

Stacie Bencivengo19-07-21

July 2021

The entire experience was amazing!

Shannon Bird16-07-21