Love and Relaxation

CRB was a great experience, even during the times of COVID. My husband and I booked this trip for our 10 year anniversary back in May... Then COVID happened. The staff went out of their way to ensure our stay was memorable. There are random messages when you look around about what life and love should be about. This is definitely a resort to make sure you aren't pre-occupied with your phone and you take the time to look and see all of these beautiful messages about why you are in-love with your significant other. The food was excellent, even during the times of COVID. We recently visited another Catalonia resort, which we have visited many times in the past and this trip, their food and restaurants were just not as good as normal. So, if this is the case, then I can't wait to experience CRB in a non-COVID environment. The drinks are top-notch and it doesn't seem that they water down their alcohol like many other resorts do. The grounds are very well manicured and kept very tidy. We got 2 massages on the adults only side. The first massage was in the morning, before the party started and was very relaxing. The second was at 5pm and I was very disappointed in this experience. 1) The music and people were so loud outside, that you couldn't get a true relaxation and 2) The therapists left the door to the room open as there was nobody else there to watch the front desk. Other guests kept coming in and talking to them.... while my husband and I were naked, on the tables, getting massages!!! This was very rude of the other guests and unprofessional of the staff to allow it to happen and one of the therapists leave the room, not once, but twice to help the other guests. The entire staff was friendly and will become friends right away!

PATRICIA CONNEL KIMBERLY14-12-20

Great trip!

Thank you, we had a great time. The pandemic made things a bit weird, but it was exactly the relaxing vacation needed!

CASSANDRA TAYLOR14-12-20

My early December stay.

Had an amazing stay at this hotel the staff all around were plesant they all work really hard. The grounds of the hotel and rooms were kept super clean. My only suggestion is that they fix up the food a little bit it needs more seasoning. There was good entertainment every night that kept us busy. For Covid times it ended up being an awesome vacation. Thx again to all the nice staff that showed us an amazing vacation!

BRADLEY CONLON14-12-20

Good but could be better

We do realize that during Covid times the resort cannot be as it used to be. However customer service did lack a in a few areas. It seemed whenever we tried to get a reservation at a restaurant we were told no. The front desk did not offer to see what was available next door until we asked about it, and that was a couple days into our stay so we did miss the opportunity to go next door and dine more. I would suggest a bigger room service menu. Due to not all the restaurants being open it was very hard to get reservations at each of the restaurants. It would have been nice to stay in the room and order room service(with more choices on the menu) instead of settling for the same old restaurant and its menu. Beach: We arrived on a Thursday and the beach was not raked of the weeds until Tuesday our day of departure. Why not clean the beach each morning? You have plenty of staff and if it is kept up with each day it would make the job easier. The beach looks sooo bad when the weeds are on it, plus the weeds drift out about 10' into the water making it not peasant to walk into the water. It does seems the beach next door is kept up better than at Royal. Lastly I would highly suggest that the front desk have plenty of change so we could convert our larger bills into smaller bills so that we could tip the staff. I approached the desk 4 days in a row to be told NO that they had no change for us. We really like tipping and I am sure the staff likes receiving the tips too. Why is this so hard? It will certainly make the staff happier getting a tip.

Logan Baker09-12-20

Awesome

Everything was great!!!

Jazmine Bianca Smith08-12-20

Nice resort and space

Nice resort with very well kept garden and beach area. Because of Covid19, there were probably fewer guests than usual and enough space to avoid the hustle and bustle. On weekends, there are more party guests who want to dance to the rhythms, which automatically makes it a bit louder in these areas. Very friendly staff, but if you don't speak Spanish and try English, it is limited to some things in the first step to get the correct answer. But what can then be solved by others, or with a lot of sign language. The food is generally very well cooked. A little more variety, especially for longer stays (from 2 weeks) would also be desirable. The breakfast is very diverse and there is sure to be something for everyone.

ROLF ZEIDLER07-12-20

Très belle semaine au Catalonia Royal

Avons passé une excellente semaine au Catalonia Royale Punta Cana. Service efficace et courtois. Nourriture variée et très bonne. Les mesures de sécurité face à la COVID19 sont assez respectées. Je recommande cet endroit.

ISABELLE LEBOEUF07-12-20

The Best of Caribbean

Excellent food, nice service, clean, great sand. Friendly team

ZBIGNIEW HAUDEROWICZ07-12-20

Beautiful resort, mostly good service, not really focused on Americans

We got a great deal on a week at the resort and mostly enjoyed it. Drinks were watered down -- I drink whiskey and know what it should taste like on the rocks, and they were consistently weak. Food was hit and miss -- we liked the Spanish place, Sea Blue and the buffets (which were a bit sparse and repetitive, but good,) but the steakhouse was terrible and we waited about twenty minutes after being seated in the Italian place before my wife got up and found a server to take our drinks order. The Japanese place was set up like Teppanyaki, but there was no show, no dipping sauces and you only got one meat, a small amount of vegetables, soup, sushi and salad. Oddly, about half of the meat and vegetables was set aside on the grill and was still there when we left, no idea what that was about. The evening shows were fun, but there wasn't much other entertainment. We were there over Thanksgiving and the resort made no effort to recognize the holiday -- understandable, given that it's another country that doesn't have the holiday, but still a little disappointing. That was along line with other observations that indicated that Americans really weren't their focus -- hardly anyone other than bar staff spoke English and simple tasks like ordering eggs over easy was tough (get Google translate on your phone, and even with that, it helps to know a little Spanish to get close pronunciation.) I played a round of golf, which was free, but it cost $75 to rent a cart and set of clubs.

ARTHUR DALE JENSEN05-12-20

Picture Perfect

We loved our stay! Clean, great food and beautiful beach.

SANDRA J GOLDBACH02-12-20

Great stay!!

we enjoyed our quiet getaway!

KSENIA GERTSEN01-12-20

Thanksgiving week

The staff was wonderful, especially at the swim up bar at the pool. The food was good, could have had a little more variety, and turkey on Thanksgiving, also more variety on beer. This resort is geared more towards the Spanish, not Americans, but still had a wonderful time. Because of COVID, the place was not crowded at all! Would probably come back

DAVID BRADLEY30-11-20

lo tiene todo!

El Catalonia Royal lo tiene todo, excelente servicio, facilidades para todo los gustos, exelente comida, y espectacular playa con arena blanca y una vereda marina de media milla llana dónde podrás observar desde lejos las facilidades del hotel.

IVAN ROBERTO VALLE FELICIANO30-11-20

Gran experiencia

Las instalaciones son muy bonitas, aseadas y cómodas. La atención del equipo de restaurante y bar es excelente, son personas muy cálidas, amables, cuidadosas, atentas y dispuestos a ayudar y resolver cualquier inquietud. Entre este grupo resalto a: Leonel, Crisel, Wilson, Jaycee, Darío, Franklin y Luis (Restaurante Thalasa). Del Restaurante Sea Blu, resalto a Nilsa, Beatriz, Verónica y Teodoro. Del área del Bar y Piscina a: El Señor Carlos, Genoveva, Pedro y de la pizzería a Ronald. Además de la variedad de opciones en restaurantes y acceso y disponibilidad al Hotel Catalonia que conecta con el Royal.

Gustavo Avelino30-11-20

Catalonia Royal Review

Very attentive I no problems at all room always was clean every time I came back to my room. Love this resort!!!!

Brandon Hunter30-11-20

Catalonia

All was excellent.

STANLEY MICHAEL EMANUEL27-11-20

Another wonderful stay!

My husband and I just spent two weeks at the Catalonia Royal Bavaro. We have stayed there twice before and absolutely loved it. We knew things would be a bit different due to Covid -19 and were amazed at how the management and staff dealt with it. Every effort was made to ensure the safety of guests and staff. While the food options were not as abundant as we are accustomed to seeing there, I can assure you the quality was not lacking. The food at the ala carte restaurants was, as always, delicious and exquisitely presented. The overall vibe was a little quieter since they were keeping capacity low but that was really not a negative for us. I can't remember a more relaxing trip. As always, the highlight of the Catalonia Royal is the staff.....always friendly and attentive.....they are a joy! The only thing I truly missed this year were those beautiful smiles. While they were hidden behind masks, they showed in their eyes.

LYNN MLTON MARSHALL24-11-20

My birthday weekend

This place is amazing customer service is their priority its a team effort from the guy that peon the front door to the lady that clean our room what can I say about the restaurant the guys are great the beach at this location got me in wow, when it comes to social distancing they follow all rules and I felt safe at all time. Overall it was an amazing stay the Punta Cana people are so warm and courteous. Punta Cana hasta pronto!

CHARLES D TRAYLOR24-11-20

My birthday stay

Everything was perfect and excellent! The food, the environment, the people, the employees, & most of all cleanliness. Me and my husband couldn’t pick a better place, for sure we will be going back!

KATISHCA SHELSIA VILLALOBOS23-11-20

Good times!!

Beautiful resort. Check in was smooth. Bellman was great. Beach was good but lots of seaweed. The food was not good but not bad either. Food lack flavor. Not a lot of options like other resorts and I understand because of COVID-19 but people go to resorts to relax and eat.

Kenneth Johnson17-11-20

Excellent Hotel

We expend 3 days in this beautiful place, the whole service 5 stars...spacious rooms, clean services, great restaurants, amazing pools, landscaping and beaches and the best.... the personnel... very friendly and servicial ... in especial Jaycee in the restaurant, as well Dario, Obispo, Leonel, Luis Alfredo, Enrique, Wilson, Franklin (Moñón), in the bar with Yendy, Rosemary and Daniel (El Tigre), among others, that make our vacation a great experience. Thanks to all ... !!!

ROBERTH HERMAN PENAFIEL09-11-20

Priveledged Duplex

Room was fantastic once some early issues were addressed. The toilet flush handle was broken, the bathroom door had a problem with the hinge that made it seem like the glass was going to shatter. The spray end hose for the tub was damaged and the patio doors had been modified due to what looked like a broken lock. Once the front desk was notified the issues were addressed immediately. The room overall was great. We enjoyed the pool and the location was central to everything. The staff did there best to provide a great experience within the restrictions that COVID demanded. We felt safe the entire time. I was put off by an attempt to sell us a membership program described as a free gift for visiting the resort. If you want to talk about a membership just ask me, don't try to fool me. Other than that we did enjoy our stay and would stay again.

Andrew Zimmermann09-11-20

Stay with full confidence!

My wife and I just spent 12 days at this lovely resort. Our 6th visit. In these difficult times the management has done everything possible to ensure your safety and make sure that you have an enjoyable experience .All of the staff in every area wear masks at all times. We were last here for Christmas 2019 and many changes have been made since reopening in July. Reservations are now taken for dinner at the specialty restaurants. The main restaurant, Thalassa, is always open for buffet style breakfast daily. Everybody is given a disposable glove to wear on entering and tables are all fully cleaned after eating. The cleaning is also done at all of he restaurants.

CHRISTOPHER ADAMS07-11-20

Still limited but still excellent

Place is very nice. Staff was always helpful courteous and friendly. It’s coming back slowly but surely.

SAMUEL PAULS05-11-20

The Perfect Vacation

From service, to cleanliness, to the resort itself, everything was absolutely perfect. My boyfriend and I had the most amazing trip and perfect stay. We wouldn’t change one thing. The grounds are beautiful, pools cool, drinks strong and staff helpful and welcoming. Thank you for this amazing vacation

Devorah Schwartz03-11-20