Winter holiday

Had a great time staying at the Catalonia ORO Negro

JDHN LAW21-03-20

Staff are attentive to customers who have become friends over the years

My Wife and I have taken more two three holidays a year and continue to return. Many guests come back to meet friends from all walks of life. Many thanks

CATHERINE DICKS18-03-20

Lovely holiday

Enjoyed our stay

MICHAEL NAYLOR18-03-20

Restuarant

Food was not hot enough.Plates and Dishes had to be carefully looked at. some were not cleaned properly/

HILARY HART18-03-20

Return visit

As always the staff were welcoming, remember who you are and greet you as friends , rather than "clients"

RONALD JAMES CHAMBERLAIN18-03-20

Needs attention

We have been going to this Hotel for many many year’s and at least twice a year. But having been to other hotels in Tenerife and just looking around others that have been re-furbished it is really in need of a total overhaul To be fair they have started this process with a rooftop solarium with a dip pool, but only to guests who are in the premium rooms or you can pay €15 a day to use. The rooms have been started but at a slow pace. The large pool area is need of new flooring as people keep slipping. And the one thing that has really changed for ourselves and for a lot of the repeat guests is the STAG and HEN PARTIES that are now allowed, last week 08/03/20 there was at least 5 they wasn’t very quiet or tidy around the pool, if the hotel is going this way, we will definitely be looking to go somewhere else which is a shame because we have always enjoyed going year after year.

GARY COATS18-03-20

Relaxing week

Another great week at the oro Negro, would not go anywhere else. Staff are friendly and very helpful nothing is too much trouble. We will be back in September, all being well.

JACQUELINE ANDERSON17-03-20

Reovations

Was told 3 days before departure by Easyjet that there was renovations to some rooms.I was not happy so phoned them,I asked not to be in the same block as the renovations. Upon arrival I found I was in the same block and only 2 floors above the rooms being renovated. No afternoon nap for me. Not happy.

WILLIAM MCCALLUM17-03-20

Premier room looking tired.

Have just spent 10 days at this hotel, after enjoying our stay last year and this time upgraded to a Premier room. This guaranteed a balcony overlooking the pool which was very good, and also use of the top floor pool area which was excellent. The food was very good with plenty of choice and the staff were very friendly. Bearing in mind this was a Premier room there were a few things that needed attention - the chair in the room was very shabby, the lid on the kettle was broken, as was the foot pedal on the pedal bin in the bathroom. This is a positive review and I hope will be taken in the spirit intended.

BARRY COLIN MCNIE17-03-20

great holiday

very friendly and helpful staff , food excellent and plenty of choice .

DAVID KIERNAN17-03-20

Average Hotel

Clean but needs a revamp. Very outdated, bedrooms need revamped. Cannot fault cleanliness. Did not have proper meat or fish, was processed meats and fish.

JOANNE MC LAUGHLIN14-03-20

Mr Mrs mayne

This is the 3rd time we have stopped at your wonderful hotel and are returning in September

CAROLE ELIZABETH MAYNE14-03-20

Hotel Oro Negro

This was our 3rd visit to the hotel on arrival we were given our room, as it turned out we initially had no water at all running from any taps in the bathroom. The room was obviously one that was overdue for refreshment with a really old and in some places flaking decor. Not a very nice environment to be presented with, we were very dissatisfied with it. On reporting this to reception we requested a room change which was refused, the water seemed to repair itself some how, and a new shower head was fitted by a very efficient hotel repair man.The wardrobe doors were falling off their runners also, and the laminate flooring was lifting too. Really disappointing as the rest of our stay was good.

CHRISTOPHER WARD14-03-20

Excellent stay, Very Clean!

Found all the staff very friendly and helpful. Very polite and the place was spotless, very clean. Thank you ever so much I would definitely stay again.

NICOLE ISOBEL GILL14-03-20

Great stay

Lovely clean room, perfect warm swimming pool with sun all day till sunset. Excellent food and plenty of choice. Some good entertainment and some so bad it was funny. Would like to see some ipa beer as a choice of drink, not a fan of the lager choice.

JAMES PETER WATERS14-03-20

Catalonia Oro Negro Excellent

On arrival greeted very well and welcomed. We upgraded to premier and had use of the roof top pool. Lovely and peaceful up there. Only 1 criticism no toilet facility so you had to go back to your room. The food in the restaurant was excellent with plenty of choice and the welcome into the restaurant was always very nice and accommodating. Our cleaner Rosy was very nice and always did an excellent job our room was sparkling clean. Only 1 criticism in the bathroom a new shower hose is required there as is black and extremely worn. I have recommended this hotel to my family and friends. ⭐️⭐️⭐️

DONNA MARIA BERNADETTE FANNON14-03-20

Nice hotel

Nice hotel with a couple of small problems. Main problem was the poor air conditioning units in rooms. Lots of guests were complaining. Our travel partners had to change rooms and it took a long while for the staff to find a room where the air conditioning worked properly. They had to settle for a room overlooking main road when previously they were above pool. Also on the first night the restaurant was serving rancid smelling beef. We told them and they removed it straight away but this should never happen in the first place.

NICOLA JANE CUNNINGTON11-03-20

Birthday break

Great hotel for my husbands 60th birthday. Very friendly staff made us feel very welcome. Clean and tidy rooms, lovely swimming pool and good priced bar.

JULIA MAY TOWNSEND10-03-20

Lovely hotel

Keep going back to this hotel. friendly staff ,clean rooms , hotel lovely

SANDRA JEAN WINFIELD09-03-20

Lovely staff

The staff are so nice and friendly. This was my first visit and I really enjoyed the atmosphere

MICHELLE GREGG09-03-20

Would definitely stay again

Always polite no stupid rules like the other hotels local and maids and staff very helpful cheerful and ever so polite

DEMITRIA SIAN ELLSMORE09-03-20

Mary Lou leics

This hotel is good value for money fresh towels on request bed linen changed often. Salads are super various hot dishes display cooking sweets lots of fresh fruit . Plenty choice at breakfas Entertainment was ok but not long enough Plenty of sunbeds but get up early if you want a particular spot. Supermarkets and bars nearby .Once again enjoyed my stay at the Oro Negro I'll be back.

MARY MCMENEMY09-03-20

Winter holiday

Ideal hotel for a winter sunshine break lovely pools and large sunbathing area with lots of sun beds .Food good Staff excellent Maybe rooms and bathroom in need of a little refurb

IAN COLIN MCNEILL09-03-20

Oro negro Hotel

Had a very good one week stay. Staff were very friendly and helpful. Rooms cleaned daily. Bed was comfortable. Hotel was quiet and peaceful. Food was good and plenty of choice

CAROLE DODDS09-03-20

JANUARY 2020 HOLIDAY

Enjoyable months holiday January 2020, Hotel looking tired in need of refurbishment ,some rooms have already been refurbished to a good standard. The staff all worked hard to make our stay enjoyable. Restaurant food with the exception of the salad bar and the speciality cooking, was quite poor.

PHILIP STANLEY BRADSHAW09-03-20