I wouldn't stay anywhere else in Playa De Las Americas

We have stayed here for the last Ten holidays and would never stay anywhere else in PDLA. We honestly feel and are treated like family. All the staff are wonderful, I do not like to single people out but Simona and Juan Carlos in the Restaurant are so friendly and welcoming. They always remember us and greet us so warmly. Sadly, Simona has been promoted and has moved to another Hotel but at least we got to see her one last time and bought her a Good Luck card, We were all in tears, it was lovely. The hotel just seems to get better each visit, always something has been improved since last time. We love it at The Oro Negro and cannot wait to go back.

WAYNE MATTISON15-11-21

Oro Negro

9th of October for 7 nights

JOHN CHRISTOPHER ROBERTS18-10-21

First Holiday since Pandemic

This was our third visit to Oro Negro Hotel. We are members of the Rewards and were a little disappointed on arrival as we had requested a specific room prior to arrival however this could not be accommodated. The room we were allocated was on the 8th floor however I am not sure if this was an upgraded room as there was not upgraded facilities. The rooftop pool was also closed which was slightly disappointing however understandable due to possible shortage of staff. We had to request on a few occasions for clean towels as there was no housekeeping on several days. The breakfast was not the hotels usual standard either however we put this down to having to adapt after a pandemic. This would not stop us returning to Oro Negro as still great value for money and we do love the location and staff are always pleasant even though they looked extremely busy.

LYNSEY JAYNE MCALENEY28-09-21

Happy holidays

Enjoyed our time at oro negro staff very helpful and covid precautions well in place if I had one criticism the food at night had very little choice ended up eating out

JAMES ROSS BROADFOOT25-09-21

Short stay

What can I say, mixed reviews on this hotel. Originally booked a standard room and once checked in our room was on the 4th floor. On entering the room I noticed the rather old looking sofa had hairs all over it. The pillow case had several stains and the room itself was by no means covid clean. I went to reception and asked to move to a Premier room which was to be ready in about 2 hours at an additional cost of 20 euros per couple a night. As I was only staying 2 nights I gladly paid. Once the room was ready we moved to the 10th floor with a sea view. What a difference in rooms. The bathroom was lovely the room was clean. No sofa but a chair which was better and premium extras, tea, coffee and a kettle, bath robes and bathroom accessories which were all a nice touch. Lots of English channels which my partner was impressed with. I ventured down to the pool area and there was plenty of new sunloungers with umbrellas if wanted. The pool on the other hand was dirty, fag butt's at the edge of the water, dirt and other things on the bottom of the pool. The hotel had tiles missing in places, plaster coming off the walls, definitely needs some TLC and a good clean everywhere. We we're only bed and breakfast but I was very impressed with the breakfast. The lady chef who makes the omelettes was amazing. She and the reception staff were friendly and helpful and it was those staff and the premium room that helped my stay better

SHARON JAYNE BROWN13-09-21