If the name of the credit card supplied when booking at the Catalonia Riviera Maya hotel does not coincide with the name of the guest, please contact the hotel in advance. An identity check and valid credit card are required to check in. The hotel reserves the right to pre-authorise the credit card prior to the entry date. If the card is invalid, we will contact you to request a valid card. If more than 24 hours have passed, the reservation may be cancelled.

For bookings of more than 4 rooms or more than 8 nights, payment must be made in advance at this establishment. Once the booking has been made, the hotel will contact guests to organise advance, non-cancellable payment.

Children between 7 and 11 years old are Juniors and benefit from a 50% discount on the adult price. Children between 0 and 6 years stay free.

Payment: Mexican peso, Euro, Canadian Dollar, Pound Sterling and the following credit cards: Visa, Amex and MasterCard. In accordance with the law in Mexico, cash payment in USD is not accepted.

Environmental Sanitation Fee not included: 25,50MXN (1.3US$) per room and night to pay at the hotel.

The Catalonia Riviera Maya hotel has a free dedicated car park. Booking not necessary.

Our Privileged guests enjoy the benefits of the All Inclusive service in addition to these exclusive advantages described in the Privileged All inclusive Pack: 24-hour room service, Privileged distinction, One access to Spa wet area (subjected to availability), 10% Discount on massage or any treatment in our Alegría Spa, reservation required,One access to Spa wet area (subjected to availability), Beach towels service delivered in the room, Turndown service, Exclusive access to our Pure Chill Out bar, Privileged swimming pool and Privileged area at the beach, A la carte breakfast, lunch and dinner at exclusive restaurant BLoved (A/C), 10% discount in romantic dinner, 10% discount in boutique and shops, 10% discount in all extra services at the hotel, Early check-in and late check-out (3pm) subjected to availability

Privileged Romance and Privileged Romance Deluxe guests staying more than 4 nights also get the following services in addition to Privileged advantages:  Welcome amenity of fruit, bottle of sparkling wine and chocolate (please specify time of arrival when booking), Private dinner for two (one per stay; location may change), Couple massage – 30 minutes, Special room decoration.

Spa: Entrance to spa not permitted to children under the age of 18.

Requests regarding bed options are subject to availability.

Voltage: all rooms have possibility of connections to 110 and some of 220 Volts.