CONTACT US

CUSTOMER SERVICE

Contact phone no.

(0034) 93 236 00 59

M: 8.30 am -8.00 pm / T-F: 8:30 am - 9.00 pm / S: 9:30am - 9.00 pm / S: 10.00 am - 6.00 pm 

OUR OFFICES

CENTRAL OFFICE IN SPAIN

C/Còrsega, 323 (Passeig de Gràcia / Av. Diagonal),

08037 Barcelona

Ph: (0034) 93 236 00 00 / Fax: (0034) 93 236 00 26

Sales: booking@cataloniahotels.com

OUR HOTELS

HOW CAN WE BE OF ASSISTANCE?

For further information, fill in the form and we will contact you shortly.

FAQs

PARTICULARS

I have a reservation and I need to cancel or modify it

Contact the hotel or the booking center.

I need an invoice

Contact the hotel to give you the tax information, including the CIF / NIF, of the invoice.

I lost my reservation confirmation

Contact the hotel or the booking center.

What if after booking I find a better rate?

Do not worry, we will match it. Just remember the conditions that must fulfill the rate you have found:

1. Internet rate in real time and available when we check; for that you have to contact booking@cataloniahotels.com  within 24 hours after making the reservation.

2. Rate with the same conditions you have booked at cataloniahotels.com: hotel, room type, occupation, dates of entry and departure, regime and cancellation conditions.

3. It can not be a rate for members, suscribers, regular customers, loyalty programs or special promotions.

4. It can not be a rate that does not show the type of accommodation until the reservation is confirmed.

. It can not be a package, flight + hotel rate or with other complementary services.

¿Y si después de hacer la reserva encuentro una mejor tarifa?

No te preocupes, piensa que nosotros la igualaremos. Sólo recuerda las condiciones que debe cumplir esa tarifa que has encontrado:

1. Tarifa reservable por Internet en tiempo real y disponible cuando lo comprobemos; para eso tienes que contactar con booking@cataloniahotels.com en un plazo de 24 horas después de hacer la reserva.

2. Tarifa con las mismas condiciones que has reservado en cataloniahotels.com: hotel, tipo de habitación, ocupación, fechas de entrada y salida, régimen y condiciones de cancelación.

3. No puede ser una tarifa para socios, clientes habituales, programa de puntos o promoción especial.

4. No puede ser una tarifa que no muestra el tipo de alojamiento hasta que la reserva está confirmada.

5. No puede ser una tarifa de paquete, vuelo+hotel o con otros servicios complementarios.

PARTICULARS

How can I inform myself about banquet menus?

You can consult the menus of celebracions, and weddings or contact the hotel directly. If you prefer, you can also contact our Customer Service Department: booking@cataloniahotels.com.

Can I celebrate my wedding / christening / communion at Catalonia Hotels & Resorts?

Yes, many of our hotels have rooms ideal for these events. You can also celebrate your wedding in one of our hotels and we will be happy to prepare you with such a special day. You can even get married in our Caribbean resorts.

PROFESSIONALS

Do you want to organize an event or a convention?

Our MICE team will help you make your event a success. Get in touch with them: congresos@cataloniahotels.com.

How can I find out about banquet menus or request a quote?

You can contact the hotel directly. If you prefer, you can also contact our MICE team: congresos@cataloniahotels.com.