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Hotel Catalonia Privileged Maroma
THE HOTEL
The hotel, which is located at a privileged point on the Caribbean coast, is named after the magnificent beach known as Playa de Punta Maroma. Surrounded by lush mangrove forests which are native to the Yucatan peninsula, the hotel is located in an area of astonishing, scenic beauty.
It’s the perfect destination to enjoy a vacation which combines relaxation and tourism: on any given day you can visit a beautiful white sand beach caressed by turquoise waters.
More detailsLOCATION
See location
ROOMS
Privileged Romance Room (Adults Only)
x 2
+ Info
Elegant, light filled and very welcoming. It offers everything you need for your dream honeymoon: Natural and light colors, cushions and canopies… They have a jacuzzi on the balcony. Happy Honeymoon! Booking this room you will be a Privileged customer and you will enjoy the Privileged All Inclusive package (See detail in Useful Information).
Privileged superior room
x 2
+ Info
Spacious rooms with fine modern details included in their decoration. The dark wood adds an elegant and welcoming touch to your stay. They have a king size bed or two twin size beds. Booking this room you will be a Privileged customer and you will enjoy the Privileged All Inclusive package (See detail in Useful Information).
Habitación Privileged Superior Ocean View
x 2
+ Info
The privileged superior ocean view rooms are spacious and with beautiful modern details in their decor have a privileged ocean view. Its dark wood gives the room an elegant and cozy touch. They have a king size bed. Booking this room you will be a Privileged customer and you will enjoy the Privileged All Inclusive package (See detail in Useful Information).
Privileged Superior Pool View Room
x 2
+ Info
Spacious rooms with fine modern details included in their decoration. The dark wood adds an elegant and welcoming touch to your stay. They have a king size bed or two twin size beds. Booking this room you will be a Privileged customer and you will enjoy the Privileged All Inclusive package (See detail in Useful Information).
Privileged Suite Ocean View & Swimming Pool
x 2
+ Info
Our gorgeous Suites have a fabulous hot tub on the terrace and beautiful sea views that complement its exclusivity and distinction. They have a special distribution where space is divided in a harmonious and comfortable way, establishing an atmosphere of intimacy and relaxation, perfect for creating unforgettable memories. The design of retro-inspired furniture, combined with the bright colors in the details and more geometric lines give a modern vintage touch with regional accent in his graphic works. Children under 18 not permitted. Booking this room you will be a Privileged customer and you will enjoy the Privileged All Inclusive package (See detail in Useful Information).
Privileged Romance Deluxe room (Adults Only)
x 2
+ Info
The new Privileged Romance Deluxe rooms are exterior and very comfortable. Elegantly decorated in a modern and contemporary style. They have furniture of great warmth. Reserving this room you will be a Privileged customer and you will enjoy the Privileged All Inclusive package (See detail in Useful Information).
Privileged Suite Room
x 2
+ Info
The new Privileged Suite rooms are spacious, comfortable and very bright. With a modern design, they include a large furnished terrace, a living area with a sofa bed and a king-sized bed. Booking this room will make you a Privileged guest and you can enjoy the Privileged All Inclusive pack (see details in Helpful Information).
FACILITIES AND SERVICES
WE OFFER
To start the spa experience... Foot ritual, body exfoliation, scalp massage, facial moisturisation, back, neck & shoulder, tired-legs.
Massages Swedish, sports therapy, holistic, deep tissue, aromatherapy, reflexology, hot stones.
Beauty Salon Hairstyle, makeup, haircut, manicure & pedicure service
Body Treatments with after-sun body wrap or chocolate body wrap.
Spa Facilities 4 indoor treatment rooms, 1 garden for couples’ treatments, sauna, steam bath, jacuzzi, beauty salon.
Facial Treatments Deep cleansing, For men, Ultra-moisturising, Anti-aging.
POOL
Large pool with dedicated areas for activities, children and relaxation as well as a deeper area for diving.
SPORTS
All sports activities and facilities are designed to ensure you have an unforgettable time.
DAYTIME ENTERTAINMENT
Choose the activity you like most and enjoy your Caribbean holiday.
EVENING ENTERTAINMENT
The activities continue at the hotel facilities in the evening.
WE OFFER
Pool with dedicated areas for activities, children and relaxation. We arrange weekly parties with live music.
Kids’ activities Mini Club for kids with scheduled activities and specialist staff.
Swim with dolphins
Excursions service
Aerobics and aqua-aerobics
Sports activities Gym, football, beach football, tennis and archery.
Dance classes
Non-motorised water sports Kayaks, dive centre, snorkel equipment, introduction to diving classes in the pool.
Evening shows and disco With live shows and entertainment.
Catalonia Privileged Maroma PHOTOS
HOTEL SERVICES
Disabled access
A/C
Car rental
Day and evening entertainment
ATM in hotel
Kids’ club
Activities bookings
Gym
Jacuzzi
Own car park
Pool
Shopping village
Sauna
Spa
Free Wi-Fi throughout hotel
Weddings
Get married in paradise! There are white sandy beaches in store for you at our resorts on the Riviera Maya. Spend this very special day with your loved ones at one of Catalonia Hotels & Resorts’ complexes.[...]
Weddings at the Catalonia Privileged Maroma
Sitting on one of the best beaches on the Riviera Maya, the Catalonia Privileged Maroma hotel is one of the top destinations for celebrating your wedding or renewing your wedding vows. Located 30 minutes from Cancún airport, this beautiful hotel provides many services for celebrating your special day surrounded by your loved ones. You will find many activities for all the family at the Catalonia Privileged Maroma hotel. Choose an original way of surprising your partner from one of our romantic packages, whether dinner on the beach or a romance suite. Our team of wedding planners will take care of every detail so all you’ll have to worry about is having a good time. They will assist you in making your booking and arranging your wedding, in addition to advising you throughout the process on what is most suited to you to make everything perfect. Check out our wedding packages to find the one that best meets your requirements.
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YOUR PERFECT EVENT WITH CATALONIA HOTELS & RESORTS
CUSTOMISED ASSISTANCEWe will assist you to make your event perfect
EXCLUSIVE SERVICESMake your special day complete with our exclusive services
UNIQUE GASTRONOMYOur gastronomy will always be on a par with your event
CUSTOMISED QUOTEWe adapt to your needs so that your event is a success
exclusive services
Wide range of services for a perfect event
Mayan ceremony
A symbolic Mayan ceremony is an unforgettable, unique spiritual ritual at which a couple exchanges vows. It is conducted by a Mayan shaman in his native tongue who sends his blessings to the four cardinal points to celebrate the union of the couple’s souls. Pre-Hispanic chants are sung during the ceremony.
Upgrade
Indulging you and satisfying your every wish is our byword. That’s why we’re offering you this upgrade so that you can enjoy exclusive amenities, added extras, and more comfortable and better located rooms.
Alegría Spa
Choose from a long list of treatments such as massages, facials, body treatments and special rituals for couples, ideal for relaxing and enjoying your stay with us.
Honeymoon
Fall in love with our honeymoon suites while you enjoy paradise with your partner. Let us indulge you whenever you feel like it with a couples’ massage, a romantic dinner, breakfast in your room, amongst many other added extras.
Beauty salon
We have the ideal place for you at all our resorts in the Caribbean so that you have everything on hand and you’re ready for your special moment. We offer hairstyling, makeup, manicures, pedicures and many other services.
OPINIONS Catalonia Privileged Maroma
What do other users think of the Catalonia Privileged Maroma?
Fuente: GRS de Review Pro
8.3/ 10Based on 830 comments
LOCATION OF Catalonia Privileged Maroma
Carretera Federal 307, Chetumal – Puerto Juárez, km 306 + 250, 77710 . Playa del Carmen
Carretera Federal 307, Chetumal – Puerto Juárez, km 306 + 250, 77710, Playa del Carmen
8.3/ 10
Maroma Beach
0 km
Maroma Marina
7.3 km
5ª Avenida Playa del Carmen
18.1 km
X-PLOR Park
26.9 km
X-CARET Park
27.7 km
Isla Cozumel
37 km
XEL-HA Park
65.7 km
TULUM archaeological zone
79.7 km
Ruins of Tulum
87 km
Coba
127 km
Sian Ka'an Biosphere Reserve
194.4 km
Chichen Itza
233 km
From airport:
Cancun International Airport
40.4km - approx USD40 in taxi.
USEFUL INFORMATION
Arrival time
After 3.00 pm
Departure time
Until 12 midday
Children
Children may stay.
One free crib per room (on request)
Extra beds
Extra beds (on request)
Pets
Pets not allowed
Accepted payment methods
Consider
If the name of the credit card supplied when booking at the Catalonia Privileged Maroma hotel does not coincide with the name of the guest, please contact the hotel in advance. An identity check and valid credit card are required to check in. The hotel reserves the right to pre-authorise the credit card prior to the entry date. If the card is invalid, we will contact you to request a valid card. If more than 24 hours have passed, the reservation may be cancelled.
For bookings of more than 4 rooms or more than 8 nights, payment must be made in advance at this establishment. Once the booking has been made, the hotel will contact guests to organise advance, non-cancellable payment.
Children between 7 and 11 years old are Juniors and benefit from a 50% discount on the adult price. Children between 0 and 6 years stay free.
Payment: Mexican peso, Euro, Canadian Dollar, Pound Sterling and the following credit cards: Visa, Amex and MasterCard. In accordance with the law in Mexico, cash payment in USD is not accepted.
Environmental Sanitation Fee not included: 25.50 MXN ($1.3 USD) per room and night to pay at the hotel.
The hotel has a free dedicated car park. Booking not necessary.
Our Privileged guests enjoy the benefits of the All Inclusive service in addition to these exclusive advantages described in the Privileged All inclusive Pack:
Privileged distinction, 24 hours room service, 10% Discount on massage or any treatment in our Alegría Spa, reservation required, One access to Spa wet area (subjected to availability), Beach towels service delivered in the room, Turndown service, A la carte special menu for breakfast, lunch and dinner offer at exclusive restaurant, Exclusive area at the beach with snack and drinks service, 10% discount in romantic dinner, 10% discount in boutique and shops, 10% discount in all extra services at the hotel, Early check-in and late check-out (3pm) subjected to availability
Privileged Romance and Privileged Romance Deluxe guests staying more than 4 nights also get the following services in addition to Privileged advantages: Welcome amenity of fruit, bottle of sparkling wine and chocolate (please specify time of arrival when booking), Private dinner for two (one per stay; location might change), Couple massage – 30 minutes, Special room decoration.
Spa: Entrance to spa not permitted to children under the age of 18. The hotel does not accept cash payment in USD.
Requests regarding bed options are subject to availability.
Adaptors: 110 volts. American connection (no need to bring own adaptor).
First impression/second thought
First impressions are the most important. We arrived and were greeted by the bell boy, who was wonderful! They asked us to check in at the desk in the lobby. The person checking us in though was rude and impersonal. Rushing through check in without explaining the complexity of the hotel. Told us our room number, but didn’t bother writing it down. Even told us about coupons because of our status, but failed to supply the coupons. We asked that they inform the bell boy to place the bags in our room, but he told us to go and do it. We checked in at 2:45, and he offered us to go eat at the buffet, but it had already closed by the time everything had happened with the bags and bell boy. Once we got into the hotel, we still struggled with unhappy staff until we met the entertainment staff. They made our stay memorable and wonderful!!! Teresita, Balam, Lizbeth, and Abraham We’re amazing!!! They spent their days helping us and all the guests really feel great about their vacations!!! Showing care and a smile is all it takes. The food was great in the hotel!!! The hotel itself is a beautiful place, has many wonderful features!!! If the hotel can explain to the staff the importance of a smile, this would change the whole dynamic.
Avraham Zeev Drebin01-04-21
Excellent vacation!
Beautiful white send beach, nice for swimming. Beautiful green vegetation all over the place with lots of birds and wild life! Very nice room, delicious food!
NATALIYA GASENKO01-04-21
Wonderful resort and beautiful beach
Catalonia Maroma is a beautiful, smaller resort. Staff were incredibly helpful, attentive, and friendly throughout our stay. Restaurants and entertainment were limited due to COVID, but food was excellent at every meal. The pool is small but lovely. The beach is one of the nicest we’ve ever seen. Spa and gym are small, but services were excellent and gym equipment is modern and well maintained. During pandemic, the resort was very peaceful and not crowded. During normal times, it might be somewhat crowded, especially with families/children. This resort is a great value!
DOUGLAS B BAUMGARTEN22-03-21
Peace and Relaxation
If you truly need a relaxing, peaceful rest with incredible food, the Catalonia Playa Maroma is the answer! Family friendly, very low key and sedate, with a staff that is always willing to do it’s utmost to insure your satisfaction and comfort. The food at Beloved (only available with a “privileged” stay, is SO WORTH IT! Each dish is prepared with delicate care and is so delicious! The buffet is also VERY good! Steaks, fish, and chicken are grilled to order, and the deserts are amazing. The grounds are beautiful and natural with palm trees and lush tropical plants everywhere. Even the air is incredibly fresh and clean. This was out 3rd stay and everything was absolutely PERFECT! The resort even arranged for the necessary COVID test required to return back to the USA....it took 5 minutes and the results were in my inbox the same afternoon. Cannot wait to go back!
STEVEN GROSS16-03-21
Awesome as usual
This was our fourth times in Catalonia playa Maroma, We are always enjoying being there. We love the area and the hotel atmosphere. great service and clean hotel. Many thanks to the B-loved restaurant teams, you are amazing guys. Special thanks to Enrique Cuba who makes our stay much more comfortable and enjoyable. See you all guys very soon. Take care and stay safe. Thanks
Hamadi Belghith15-03-21
A resort that cares for its guest
My wife and I had planned this trip to celebrate our anniversary and my birthday. My wife’s mother had been put in the hospital and we were supposed to have cell service when we got there. The cell service did not get the international calling working, my wife was a basket case but the resort came thru and helped us with getting calls thru. The staff is all about taking care of there guest and making sure that all can be done to make your stay is the best . Thanks from my wife and myself
SHAUN DUANE BOWEN15-03-21
Wonderful visit
A, clean a and relaxed atmosphere. Amazing service, the food at Beloved was so delicious it far Exceeded my expectations! The staff was friendly and fun! It was a great time!
KAISER TERI L15-03-21
Excellent service
We had a very nice and relaxing time at Catalonia, service is very good, everybody went out of their way to give us a good service. Entertainment team always had a fun activity to offer.
JORGE RIOS MORALES14-03-21
Welcoming and
We really enjoyed our time at Catalonia, the staff was very friendly and helpful. The food at both B'loved and the buffet were delicious. The only down side was that the other restaurants were closed, I believe to due COVID so we understand. Great service, very accommodating. Room was large and very clean. 10/10 would stay here again.
KRYSHA NIKOLLE WALSH14-03-21
Whole stay
We wished more of the food options were available but understand the restrictions of covid.
TIMOTHY VICTOR LUEBBERING09-03-21
Wonderful
Loved our stay at this resort. The staff was very kind and helpful the entire length of our vacation. The location is on one of the best beaches in the World. They have five different restaurant venues to sample food from around the world. From this location you can sail, swim, jet ski, tour the Talum ruins, visit the underground pools and above ground points of interest on a daily basis. We would difinitly return to this location for a relaxing vacation.
JOHN DOUGLAS DELUNA08-03-21
Fabulous
We had an incredible time...we definitely plan to return to Catalonia...The staff was extremely friendly & Absolutely delightful along with extremely hard working...
PHILIP S ALBERGO08-03-21
We had an awesome time!
We loved our stay at the resort! The pros: The staff is all friendly and amazing. They truly go out of their way to provide every comfort. The air condition in our room was lovely. The beach was fantastic! The activities team was amazing! They were sweet and funny and kind. Cons: The website was inaccurate. We were expecting some modifications due to covid but no mention was made of just how extensive the reductions would be. The choices in food was extremely limited. We were there a week and the buffet was open twice. There were no amenities as far as water crafts, or anything else promised on website. The beautiful pool closed at 7pm We booked a 600$ excursion through the resort and it was subpar. It felt as if they already had our money so minimal effort was put into the trip. Besides the covid related set backs the resort is beautiful! Having nature all around you is a huge plus!
Anna Juarez08-03-21
Friendly staff
Would highly recommend.
Jennifer Marie Heckathorn01-03-21
UNBELIEVABLE EXPERIENCE!
We stayed at Catalonia Playa Maroma for 10 days and it was spectacular! Resort is older but maintained to perfection (NO trash anywhere like another review stated). This resort is very large with so much outdoor space to comfortably sit and just watch the waves at night -couches, beds, chairs, hammocks..you name it and they have it! Restaurants rotate during the week (always 2-3 open) with a breakfast and lunch buffet at the pool area. The HUGE buffet is open on Friday- Sunday. Activities everyday at the pool and entertainment at night - beach parties, Karaoke, game night.... The staff was AMAZING and super friendly..anything you wanted! Super shout out to Eddy!!!!! Covid safe (more so than the states)! This is not Cancun...it is a resort with lush palms and some jungle. There are wild animals (2 monkeys which you can give a banana, Coati's (like a racoon with a long tail - they like to steal your food LOL!), Iguana and other species! All very beautiful to see in there natural environment with no danger as they are so used to people. Beach - GORGEOUS Pool - GORGEOUS Staff - EXCELLENT EXCELLENT EXCELLENT I had a wonderful relaxing time - will DEFINITELY be back!!!!!! Until next time, Michele and Mike
MICHELE ANN STRZELEWICZ01-03-21
Wonderful holiday
We enjoyed the stay, everything was perfect in the hotel- the place, the food, the staff.
Ivana FABIANOVA01-03-21
Great trip great service
We stayed here the end of February 2021. We had a great trip we loved the beach and the pool was just gorgeous. The staff was the best part, they genuinely cared about making our stay the best possible. We dove with the hotel dive shop and had a great trip, shout out to dive master Elizabeth.
KEWLEY SCOTT RENEE26-02-21
Best Anniversary Vacation!
Wonderful beach, food, drinks, pool, room accommodations and most of all the Catalonia Crew that made our stay the most enjoyable Anniversary with my wife and son.
RYAN TINNEY24-02-21
ORGANIZATIONAL CHANGE
This time we were unpleasantly surprised, we were there for the third time because we liked your resort very much and recommended it to our friends. We didn't like changes, that we had to go to the breakfast and lunch Monday to Friday to the poolside restaurant. We were dissatisfied that the main restaurant next to the loby was closed on these days except for dinner on Friday and all days Saturday and Sunday. There was not always something to eat at the pool restaurant and there were animals at the tables. The second thing, in order to arrange anything in the guest office, we had to waste vacation time and stand several times in line for 40 minutes, a lot of people complained and were very dissatisfied.
GENOWEFA HALASIK24-02-21
Peaceful and intimate
Small intimate resort in the middle of the jungle. Enjoyed all the wildlife. Beautiful beach. Felt the rooms couldve used a little updating and some of the staff didn't seem thrilled or about to bend over backwards for anyone but we'll chalk that up to the covid blues. Room service wasn't 100% 24hrs because we couldnt get coffee or breakfast to our room before 7am. (Other than black coffee in the provided pot in your room). Other than that we had a wonderful time.
ERICA DAWN PERRITTE20-02-21
Great Low Key Getaway
The resort operated very well during Covid times. These are extenuating circumstances and the staff went above and beyond to make sure we still had a great time even though they are required to limit their offerings.
MEGAN NICOLE JOHNSTON18-02-21
Staying in Paradise
Our stay at Catalonia Playa Maroma was amazing, and our only regret that we didn't book it for longer. The resort is very well laid out in that the buildings for the rooms are separated into multiple areas to make it seem less crowded and that you have more privacy. You feel like you're walking through a jungle that then opens up to the beach and community areas. The rooms themselves were nice, clean, and comfortable. The concierge was great, and even helped us schedule Covid tests for our return to the US. If you stay here for a minimum of 3 nights, you get complimentary on site testing. However, we stayed in an Airbnb in Cancun after the resort, so couldn't take advantage of this service. Still, they helped me contact a local lab close to the Airbnb to get a test scheduled. I'm a huge foodie, and although expected many of the restaurant options to be closed or on modified hours, the options we had were still good. I was impressed by the quality of food given that it was buffet style most of the nights we stayed. It wasn't spectacular, but definitely better than I expected. The specialty restaurant BLoved was amazing! My only complaint about the modified hours and restaurant schedules is that it isn't made very clear, and we found ourselves asking staff where to find lunch or dinner a couple of the days.
ROCHELLE M CHAU17-02-21
Awesome time!
We had a great time at Catalonia! The resort is pretty empty because of covid restrictions, but it was very nice. There was only one dinner option a night but the option changed every night so we did not mind at all. The food was great! Service was also great and the staff wore both mask and face shield. The staff would even bring you drinks to the pool and beach! The beach was so amazing! They did offer free covid tests on site, which was so easy. I would highly recommend for people to come here even during covid. We felt very safe the whole time!
JENNIFER BALINT15-02-21
Review of Catalonia Maroma
We enjoyed our stay very much. The staff were friendly and helpful. We liked the beach abd the restaurants.
Shannon Young14-02-21
Almost Perfect
It was my first all inclusive resort and it was INCREDIBLE. The resort itself is beautiful, and the rooms were well managed. My only disappointment was that the bar closed at 11PM and if you wanted to drink more you had to call room service ($15 for each request) Furthermore, there was no food available after lunch time or dinner, so if I got hungry I'd have to call room service again to request something. There were several activities that were closed such as the taco trucks. All in all, it was a great resort and if I visit again, I don't think I'd be disappointed.
ISAIAS ALEJANDRO CARTAGENA11-02-21
Great stay, bad checkout
For everything except the checkout, we had an amazing stay! The food was good, customer service was great especially from servers, and we felt COVID precautions and safeguards were great. However, the checkout was very poor. I called the front desk the morning we were to leave and asked for a taxi at 9:30. They said ok, no problem. I went to the front desk at 9:20 to check out. After 15 minutes of waiting in line (only one worker was at the desk), I dropped my room key in the receptacle and went to the valet. I said a taxi was supposed to be coming to take us to the airport. They said just to wait. 15 minutes later, a different valet approached me and said we could either use 2 taxis or wait another 10 minutes for a van since there was 3 of us (makes no sense). I didn’t want to send my kids alone in a taxi or pay double, so we waited. We got in the van and upon the exit of the hotel driveway were told we had to get a checkout receipt from the front desk before they would let us leave the property. They had my card on file, and I wrongfully assumed they would just email me the receipt like other hotels do. We had to turn around and drive 5 minutes back to the hotel. Still only 1 worker was at the front desk and the same family was still checking in. I finally asked if anyone else could assist me. We ended up leaving 45 minutes later than planned because the hotel hasn’t called a taxi for us on time and hadn’t mentioned we had to check out before we would be allowed off the property.
ELIZABETH JANE ANDERSON08-02-21
Very good
We enjoyed every moment of our stay.The hotel is very nice,the beach is lovely,food and beverage were very good.I would go back there for another holiday. Thank you to all the people involved in making our holiday memorable. And also,let us not forget,very reasonably priced.
GHEORGHE IZVORANU08-02-21
Great break
Catalonia maroma was an excellent place to stay. The staff was safe and very friendly. The food was great and the value extraordinary!!
JAMES WILLIAM ESTEN20-01-21
Rooms
Everything great, just rooms could have dehumidifier and heater.
Kod Julija20-01-21
Our stay at Catalonia
Exactly what we were looking for as a family gateway.
SAM CHRISTIAN BOUGHA17-01-21