Guess

I picked this hotel randomly and I have no regrets

Graciela Rodriguez06-09-21

Catalonia Playa Maroma

Excellent on everything but one...no shade at the beach since they removed the pallapas.

DENIS GINGRAS06-09-21

Excellent Trip at Catalonia

Enjoyed the beautiful resort, weather and cleanliness at this resort. Great food and AMAZING service. Marcos and Teodoro at the buffet were extremely helpful and very quick to assist. They surprised my mom with a birthday song and slice of cake! Highly recommend them.

ALISON MACDONALD,03-09-21

Another great Catalonia vacation!

The amazing staff, the grounds, the beautiful pools and delicious food and drinks never disappoint! Thank you once again Catalonia! See you soon…

Brian Galeucia02-09-21

Excited!

The employers were great. Even that were several shows close. The ones the had were great.

MARIA DE LA LUZ MACIAS22-08-21

Nice property

We enjoyed the stay

SERGIO GONZALEZALCAZAR19-08-21

my home away from home

My wife and i have been coming to catalonia for 6 yrs now and love it. Many people have been complaining about thing that aren't great right now but with covid restrictions and the lack of help they are doing a great job. The staff are like family and make you feel that way too. The seaweed is a problem by they worked day and night trying to keep the grounds clear. We are looking forward to our next visit which will be in 4 months.

SHAUN DUANE BOWEN05-08-21

Loved it

We loved the experience of staying here. The food was great, the pool was always perfect, and the drinks were amazing.

STACI LAURYN KENT04-08-21

Razón del porque no 5 estrellas

Hotel tiene buenas instalaciones el personal un excelente servició, la única razón de no dar un 5 estrellas es su política con los restaurantes a la carta no había que hacer “cita” pero nunca había espacio si se llega después de cierta hora, tienen cambios con los restaurantes y no avisa hasta ya al llegar. La comida muy bien, instalaciones y el servicio. Es lo único que no me gusto.

Jahir David Amador Bhadai02-08-21

CATALONIA

N/A

Anthony Philip Ferrara27-07-21

Nice Place

Great resort. The grounds are very beautiful and I loved the jungle aspect of it and the local nature on the grounds was very beautiful to see. The pool to as great as well as. Sadly, due to outside circumstances the beach did have a seaweed problem which affected the majority of the coast in Quintana Roo. The on-site restaurants were quite nice and the buffet was usually quite good, but there were some dishes that weren't as appealing as others. As a guest I never felt like there wasn't anything tasty to eat. The only thing I would like to see, personally, would be slightly longer pool hours and a cocktail menu with more drinks provided as I am not an experienced drinker when it comes to cocktails.

Westin Guthrie26-07-21

Family Vacation

We stayed for 10 days. The staff was very friendly. The rooms were very clean. Food was also good. We tried every restaurant and they were all good. We will definitely be back.

Anderson Kyle24-07-21

Understaffed front desk

See below

Brandi Otto23-07-21

Nice resort

customs was the worst I’ve ever seen!! Took over an hour. Due to construction it took over 3 hours from de boarding plane to getting to resort. beach is useless, pool is small as is the buffet. Can’t get an appointment at the gym to workout except for 5pm. Guess only workout will be walking the beach if I can stand the smell. Everyone has been really nice even though they lost my reservations. Hopefully someone will come show me how to turn the air con on soon!! I didn’t research as much as I normally do since this was last minute. I’ll make the best of it! I upgraded. It was $20 a night. I don’t think it’s worth it. Usually upgraded you can make reservations, not here. Get in line at 6 if you want to eat in a restaurant. I’ll be ordering room service every day just because I paid for the upgrade. 2 hours to get room service tonight Also, i usually workout 1-2 hours a day. Only time slot available at the gym is 5pm. I’d rather have 5 am. Day 2 I hate to post only the negative. I’m in Coba building. Last night I could hear the theater in my room. Everyone that works here is really nice! However, they are short staffed. I was finished eating this morning before I even got drinks served. If you want a place at the pool, need to reserve them before 630. The beach, however, is empty. Maybe that’s because of the seagrass covering it. I’m enjoying the hammock and listening to the beach. I don’t typically get in except to cool off. For the price and such short notice booking, I’m glad to be here.

VICKI WRAY19-07-21

Paradise in Cancun

Wonderful, peaceful and glorious place to stay in Cancun. I give it a 5 star review. Great food and great employees working there.

CHARLES I FEVRIER02-07-21

Too much sargasses

Even if the problem is difficult to solve the way to try to zvacuate the sargasses is too low

CHRISTIAN JULESY DETERME01-07-21

Would recommend

The staff were exceptionally friendly, and the hotel itself was very clean. The only disappointment was the beach was covered with seaweed, so going in the water wasn’t an option for us. We know that is uncontrollable on the hotels part, but still a letdown.

TERESA ONEILL30-06-21

Great Hotel for the value but challenges due to staffing.

WE LOVED OUR ROOM! We had the best room in the place with a pool on the balcony with an ocean view. It was spectacular. The service had challenges. I think they are VERY understaffed due to Covid maybe. We will return after Covid is over and they have more than 1 or specialty restaurants open a night. It was very challenging to get in the restaurants. If you weren’t there for opening at 6:00 you didn’t get in and had to go to the buffet which was also understaffed and would take 30/45 mins to get in. The buffet was always out of food. Food was definitely the challenge. We ordered (bad) room service after going to the buffet because we were so hungry. The entertainment shows were wonderful. The bar staff did great and were very helpful. Over all we had fun and will return but only to that exact room and once all restaurants are open.

Dustin Atha29-06-21

Vacation get away

I loved this place and I world have given it an excellent review of it weren't for two things. 1. We upgraded our stay upon arrival but we weren't able to use or see the perks of doing so and though we mentioned it to the manager who said she'd work with us, nothing happened. It was a waste of money. 2. The only time we didn't feel limited as far as food was when we went to the buffet. The other restaurants had small food portions.

Sofia Maldonado27-06-21

Loved the resort

Thank you to all of the workers here at the resort. Everyone was friendly during each interaction and helpful. We loved how much there is to offer on the resort (shows, restaurants, spa, pool, beach, etc.) and just loved the overall aesthetic of the resort as it was beautiful and so relaxing. We have just minor feedback -- we didn't get a working TV until day 3 of our trip after requesting a new one 5 times to the front desk (worker came twice and said they would be back with a new TV both times but never brought it) but eventually on day 3 we got it -- we absolutely loved the all-inclusiveness but the drinks could be a tad bit stronger :) -- and hopefully when more restrictions get lifted all of the restaurants will be open every day (we did have an hour wait at el Toscano restaurant and when we got seated we waited another 45 minutes and still did not have our order taken so we left) but just went to the Pajarito cafe. One other highlight to add though to our trip, we loved Fernando the photographer by the pool! He was great and so much fun and took lovely photos for us. The staff also on the photo company website were also extremely helpful and quick to respond in sending us our photos :) Overall, we really enjoyed our stay so much and it was just what we needed, so thank you so much to everyone here at the resort. The customer service was really great and noticeable. Thank you also to the staff for calling a taxi for us as well when needed and for offering us welcome drinks when we arrived. Your hospitality is extremely appreciated! Thank you!! :)

Richelle Rojas-Basuil26-06-21

Seriously, the best place I’ve ever stayed!

This place is perfect - authentically friendly staff (starting with Armando checking me in), gorgeous grounds, clean and beautiful rooms, and fantastic choices of food and drinks, Before I even left the hotel, I was already planning with friends a return trip to the same hotel.

Coralee poist25-06-21

Отличный отель

Все хорошо, еда вкусная разнообразная, алкоголь норм, обслуживание отличное уборка ежедневно, Wifi отличный ловит везде по территории, территория огромная, много зверушек

ANDREI KOZHUROV24-06-21

My experience

The hotel was beautiful. The staff were very friendly and helpful. I was a little disappointed in the limited options of food at the buffet. I was at the hotel for 5 days and every day the food choices did not change. Also, I was a little taken back at how the small animals seem to over run the resort. That made me very uncomfortable the entire stay. Also, it was nice to receive a wonderful bottle of wine to help me celebrate my birthday but I had to request someone return to open it because no opener was allowed to be left with the bottle.

LINDA SMITH-FEATHERSON24-06-21

Beautiful

An amazing experience

ANASTASIA CHRISTINE DENMAN21-06-21

-

Only issue was that the restaurants being closed and only one or two open per night. Everything else good.

mulligan Caelan17-06-21