THE HEALTH AND WELL-BEING OF OUR CUSTOMERS IS OUR TOP PRIORITY

The health and well-being of our clients and our team are our top priority. At Catalonia Hotels & Resorts, we have taken a series of measures and protocols for cleanliness, hygiene and additional physical distancing that follow the recommendations of health and hygiene experts, health authorities and the World Health Organization.

 

Preventive cleaning and safety measures for all destinations:

At Catalonia Hotels & Resorts we work with very demanding cleaning and hygiene standards. In addition, we have revised our processes, increasing frequency and disinfection measures to cover the new health and safety circumstances.

These processes are applied in all areas of the hotel to guarantee our guests a safe stay.

Below, we explain them for your knowledge and peace of mind.
 

In the rooms:

- We reinforce the cleaning protocol with special attention to the elements with a high level of contact.

- We disinfect surfaces, furniture and all the elements of the room and the bathroom with approved products, highly disinfectant and with the maximum guarantee for health.

- We increase the ventilation time during the cleaning process of the rooms.

 

At reception:

- We perform a reinforced sanitation of the elements, devices, surfaces and furniture that may be in contact with our customers.

- We offer a higher level of security to our guests and employees with methacrylate partitions at the reception desk.

- We provide a medical assistance service for customers who may need it.

- For all hotels or resorts where possible, we encourage our customers to pre-check-in online in order to avoid waiting time on arrival at the hotel or resort.

 

At Restaurants & Bar:

- We perform a reinforced sanitation of surfaces and furniture that may be in contact with our customers.

- We carry out extreme cleaning and disinfection of crockery, cutlery and table linen.

- Use of QR codes for restaurant, room service and bar menus.

 

In other hotel areas:

- We recommend the preferential use of the stairs.

- We include disinfectant gel in different areas of the hotel.

- In the pool areas, all the furniture is subjected to an intensified disinfection process on a daily basis.

- The gym, spa, massage services, beauty treatments and hairdressing salon are available with an enhanced cleaning and disinfection service for spaces, cabins, equipment, utensils and contact elements.

 

In other resort areas:

- We include disinfectant gel in different areas of the resort.

- In the pool and beach areas all the furniture is subjected to an intensified disinfection process.

- The gym, spa, massage services, beauty treatments and hairdressing salon are available with reinforced cleaning and disinfection service of spaces, cabins, equipment, utensils and contact elements.

- In the Casino and discotheque, cleaning and disinfection measures have been reinforced, and the use of masks and disinfectant gel is recommended.

- The Golf Club has signage with specific indications on safety and hygiene measures. Disinfection and cleaning of carts, rental equipment and course components.