Difficult Christmas

The experience was so different from last year.The room was fine but the vast dining room does not have any ambience and there was too much variety of food for the reduced numbers. Food was placed in the hotplates at 6:15 and two hours later it was dried up. Chips were never put out in small portions so that they could be renewed frequently and were never crisp and hot.Breakfast was by far the best meal with freshly cooked food.Coffee was excellent. We had paid the full price a year ahead and it was halved before we came.

MICHAEL ALAN ROBERTS04-01-21

Amazing Getaway Hotel

I stayed in this hotel recently and was surprised how good this 4* is. On arrival I was greeted by friendly staff who always said hola when passing the reception desk . The rooms was the cleanest I've ever stayed in was nothing out of place and was sprayed so always smelt amazing and the cleaners always did a great job at cleaning. The food tasted amazing and was still a variety selection of food to say the buffet has been reduced due the Covid pandemic. I love every it of this hotel especially the courtyard and rooms with sea view would stay here again.

PAUL HENRY TOMSLINSON30-12-20

Hotel

Under the horrible circumstances I can not fault the staff the cleanliness and food.

PHILIP WILLIAM ASHALL30-12-20

Sweet Dreams

My overall experience at the hotel was excellent I really enjoyed my stay. I loved my room and the staff were very helpful and friendly. Cleaning of my room was very efficient. Hotel food/restaurant was fair and improvements 'at times' need addressing. I used the pool nearly everyday though many guests didn't due to how cold it was! Yes, I would return and stay here again, Thank You

DIANE MARY HICKEY29-12-20

Christmas Break

We travelled as 2 couples in our 70s. We were made very welcome. Rooms were really nice and very clean. Food was great and well srved in a Covid safe manner. Just a shame the break lacked a bit of Christmas atmosphere as there were so few people in the hotel

DIANNE DIERDE WATSON29-12-20

Outstanding 5 stars

The hotel is immaculately clean, the grounds and pool are beautifully kept. The food was delicious and all the staff were exceptionally helpful and polite. Genuinely, one of the best hotels I've ever stayed in.

HEIDI SUSANNE MCCAFFERTY28-12-20

December Holiday 2020

Second December visit to this hotel. we were very impressed by all the staff across the hotel who made us feel very welcome and safe during these uncertain times. We love the location and hope to be able to visit again next year.

KAREN FELLOWS22-12-20

Excellent Hotel

Stayed at this hotel for a month in November this was our 5th visit. The food was great, fantastic service from the staff in all areas couldn't fault them in these difficult times, most importantly felt very safe. Its a great location on the flat see front just a shame that many shops & bars were closed due to Covid-19. Returning next November for a month again.

ANN BRIDGET BELL DAVIDSON17-12-20

Stay at Las Vegas

Upon arrival was greeted very politely and friendly, room was very clean, and beds were very comfortable. Would recommend this hotel.

JOANNA RITA SWALES09-12-20

Holiday during covid19 in Tenerife

Even thou Tenerife has been affected by covid19 and not many places open , I must say I really enjoyed my time at the hotel in Puerto De La Cruz. Streets were really clean and tidy and everyone I met was friendly. Staff at the hotel went above and beyond to make the stay pleasurable

ALEXANDER JAMES MCGINNIS25-11-20

Great hotel

Hotel was clean, safe and in a good location. Staff were very friendly and helpful

PAULA KEMP20-11-20

Nov 2020 holiday

Spent 2 weeks at Catalonia Las Vegas in November 2020 having stayed there 12 months previously, the hotel was probably less than 20% full. For the buffet breakfast and dinner you now tell the staff what you want and they put it on plates for you. The quality of the food was excellent with plenty of choice although the desserts at dinner were more limited but still included fresh fruit, ice cream and a couple of other options. Sunbeds round the pool were well spaced out and the hotel had adapted well to meet Covid requirements. Hopefully returning next year.

VAUGHAN KEVIN ALLINGTON19-11-20

Holiday Cut Short.

My holiday was cut short by 4days by Jet 2 not the hotel's doing which spoilt the holiday. Having stayed before we were disappointed with the food choices and entertainment but we know these are difficult times. The room was fine but would have liked some drawers in the room , Thank you to all the staff.

TONY WILSON16-11-20

My regular stay in Tenerife

Nice hotel in a nice location in Puerto de la Cruz. Extremely clean friendly and helpful staff. Very good food options although, on this last trip, rather curtailed due to Coronavirus restrictions.

CHRISTOPHER JAMES DORE16-11-20

Puerto de la crus

Lovely staff all so friendly food very good even with limited menu gardens well kept coming back as soon as possible

CHRISTINE MOSEY16-11-20

Late holiday

Reasonably spacious hotel in good location near the sea, Friendly and helpful staff. Some limits caused by Covid-19 restrictions, eg food, including the effect of reduction in customer demand. Would certainly visit again. Good sea view but would have preferred a lower floor. Adequate & reliable lifts.

BRIAN WILLIAM HOLLOCKS11-11-20

Short 5 day stay

Resort was very quiet due to Covid but felt very safe in this hotel. All precautions were taken and staff did their best under extremely difficult circumstances.

SHARON ANNE KIDD11-11-20

Ok

Ok

BARTOSZ GOLBA10-11-20

Great Location Lovely staff.

Loved our stay in Puerto de la Cruz and the hotel staff were so friendly and helpful. Had a Issue with their hairdryer that literally blew up as I switched it on. Sent someone up immediately with a new one. There are a couple of things that need attention. The bathroom door needs a little shaved off the bottom to stop it scraping, and the toilet flush keeps running, but it was spotlessly clean and the beds were really comfortable. Breakfast was excellent and well thought out regarding Covid regulations. We def WILL be going back to this hotel

TERRY DAVID MAKINSON18-08-20

Disappointed stay

This was our third visit to Catalonia las Vegas & have previously been very happy....sadly not this time. The first room we were given smelled of smoke & was very cramped. Second room was a twin room when we’d booked a double room. It was more spacious but was very tired, the fabric of bedroom & bathroom was very tatty. The old Aircon unit was noisy. Bathroom was very dark, particularly in shower. Hairdryer was positioned over the toilet so difficult to use. Evening entertainment was advertised but not on, & we had purposely come back to hotel after dinner for ‘the show’..! we appreciate there were very few guests and it may not have been viable to have entertainment on, but if it’s not available then don’t advertise it! Considering the hotel was quiet in these ‘covid times’ I’m sure better rooms were available, especially as we complained about the first room & the receptionist told us on check in that had we booked direct with the hotel we would have had further discounts & a free upgrade!!! Would it not have been pertinent to upgrade us....customer satisfaction?? Perhaps a mail shot to promote reopening to your Reward Members would have been an idea, we would have booked direct, as it was we were bombarded with deals from booking.com so booked with them. We have always loved this hotel & we appreciate the implications of the lockdown etc but feel more effort could have been made to ensure as good an experience as possible. Sad that we came away feeling so disappointed.

ALISON FAZACKERLEY13-08-20

Hotel Catalonia

A lovely holiday i would like to thank all the staff for their kindness and friendliness during this uncertain time we all enjoy coming to this hotel.

JULIET DALLEY08-08-20

Staff were brilliant, even mended our wheelchair at no charge when it broke. Brilliant hotel.

Positive: We had an enormous balcony, fridge in room, wonderful shower. Negative: We were very satisfied.

David20-05-18