Dated

Well located hotel, the room we stayed in was a standard room and a bit dated. Staff were friendly enough. The food was plentiful but nothing special overall a three star hotel never a four. People with mobility issues may struggle here.

MALCOLM SCOTT06-03-23

Stay at Las Vegas Catalonia Peurto del la Cruize

Great location Friendly staff Very clean Plenty of choice in the restaurant Lovely pool.

KATHRYN FROST02-03-23

Catalonia Las Vegas

This was our second time staying at this lovely hotel & have already recommended it to several of our friends.

JOHN HAMILTON26-02-23

Good with some issues

Staff excellent, food good apart from overcooked vegetables, swimming pool good. Hotel now in need of repairs, leaks in dining room ceiling, some flooring has issues. Only big problem was noise at night from disco club in near street and early traffic noise.

WILLIAM BEERE22-02-23

LVc

Good stay, great place to relax and central for some excellent walks

RAYMOND KILHAMS17-02-23

A nice stay

Had a good time. Room basic but adequate. Seemed small but maybe because it was a corner room. Had problems with the shower but this was rectified. Food very good. Attractive pool area and terraces. Well maintained gardens.

MANDY FERGUSON15-02-23

Winter sun

Lovely well positioned hotel.

CHRISTINE INGRAM10-02-23

Great location but a bit tired

The hotel is in a super location close to the old town. Generally we found most of the staff to be friendly and efficient but the property is in need of some serious updating, especially in the public areas. While we were there the dining room ceiling suffered a leak leading to a section of it being cordoned off for a number of days. The reception team were efficient in dealing with a couple of issues we had with the room. We were on half board and while breakfast was generally good with lots of choice we found dinner to be a bit hit and miss although we could always find something to eat. The dining room team were pretty good but some days seemed to ignore plates and dishes piling up on tables. The entertainment team were great and a variety of shows put on in the evenings with a majority of acts geared towards the Spanish element of a multinational audience. Most of the public areas are dark and tired, the entertainment area was dark with uncomfortable seating. The pool area and gardens were immaculately cared for with a great team who obviously take pride in their work. Overall though we would return.

PETER BAMPTON08-02-23

Lovely holiday

Lovely clean hotel been to this hotel several times now. Excellent staff very friendly and excellent service. The hotel is in a perfect position. Would definitely recommend.

VICTORIA MITCHELL06-02-23

Excellent location

The hotel has all the facilities one would expect. The staff are courteous and friendly. The rooms are well equipped. The location is on level ground near the sea, lago martianez and promenade. The views from the hotel are lovely. The pool area is spacious and sunny.

JAMES LYTTON26-01-23

A thoroughly enjoyable stay.

This was our second visit during the last year which,in itself, says something. From when we were greeted cheerfully on arrival to when we checked out we were impressed with the hard work and caring attitude of the staff. Our room was kept immaculately clean and supplied with towels etc by Montse. There was a vast variety of food on offer at both breakfast and dinner. The pool area was kept in immaculate condition and overseen in a friendly manner by Domingo. The location of the hotel was excellent for both its views of the ocean and El Teide. We have re-booked for December. Thanks to All the team at the Las Vegas.

HOWARD MILLET25-01-23

Mr mosey

No complaints every thing perfect

WILLIAM MOSEY23-01-23

Lovely stay over Christmas 2022

The hotel is in a perfect location however inside there needs to be changes for me to return. On arrival I was met by reception staff who did not seem to enjoy their jobs. They did not smile or give a warm welcome and this was the impression I had throughout my one week stay. There was only one lady and one younger male that were occasionally helpful. The Front desk team are the first people everyone see's and they need to make guests instantly welcome. I had previously requested a sunny balcony and this was fulfilled. I was given room 1107 which was small but the views were brilliant and the sun shined on the balcony all day. If you book a sea view room is it very unlikely you will get any sunshine on your balcony. I stayed on half board and the food choices were amazing. There is a hot griddle station with chef cooking a choice of meats/fish. The dining room itself is more like a canteen than a comfortable restaurant. Some staff are pleasant others just ignore you. The lighting is too bright and stark. You can hire pool towels and a kettle with a refundable deposit of 10 euros each when returned to reception. There is a non refundable charge for using the room safe of 5 euros a day. Overall the public areas are looking worn and they are not very comfortable. A mix of table and chairs along with settees would be nice in the front bar area.

RAYMOND GRIMMETT03-01-23

Mr and Mrs jamieson

10/10 all round See you soon!

CHARLES JAMIESON02-01-23

Nice hotel, great location

Very clean and comfortable. Well placed for the harbour area and Loro Park train. Staff excellent. Very helpful, cheerful and polite. Should offer tap water with meals instead of having to buy bottled water. Also better for the environment. Dining room too bright in the evening. Suggest some partitions or plants. Orange and pineapple juice dreadful at breakfast time!

JOHN FLETT28-12-22

Holidays

I was hoping for a better room as I did contact them before to say it was our 50th wedding anniversary but they done nothing when we arrived I went down to reception to say could we change room as the room we were given had shower over bath & my husband couldn’t use but was told no other room the chicken on the first night was not cooked properly mine or my husband did tell chef the first breakfast chef seemed in very bad mood throwing everything around I stood for about 15 mins to get omelette not once did he ask what wanted just kept on throwing the food around in end didn’t get my omelette food could have been hotter

SANDRA HILLIER28-12-22

Pity my requests were not met

I asked for a room above the 7th floor both via TUI and your HO. Got the 7th. I asked for a (cheaper) pool view room rather than the sea view booked. Ignored. These requests from a regular customer Hotel is starting to show its age. Room 712 had "cracks" in the flooring and paint peeling off almost everywhere on the balcony

CHRISTOPHER DORE26-12-22

Favourite place to stay in Puerto de la Cruz

What's not to like? Right on seafront, close to town, always very clean with bright comfortable rooms & awesome breakfast buffet. Plenty of sun loungers & beautiful little traditional Canarian garden

JAN SMITHERS26-12-22

Holiday

I find this hotel very good . Its clean and everyone is nice

ANN WAIN16-12-22

Fantastic hotel

Lovely people, lovely rooms, great food, and fabulous location, good evening entertainment as well, would highly recommend

RAYMOND WOODVINE15-12-22

Recent stay

Excellent stay

PETER ANDERSON14-12-22

Las vegas puerto de la cruz

Had an excellent stay. The staff were attentive and friendly. Rooms spacious and very clean. Breakfast choice was excellent. Highly recommend this hotel

RUTH BENSON14-12-22

My stay at Las Vegas hotel

Room not the best always had a lot better rooms before

JOHN CROSSLEY03-12-22

Our 3rd visit to this seaside hotel.

When looking for a good value holiday in Tenerife we came here. The cost was so low we thought there must be a catch somewhere. There wasn't it all went as described by Tui. Having been in a standard room, and twice in a 'superior' room we can say that the superior room was well worth the little bit extra. The extra does not cost as much as you initially think as the safe comes at no cost, there is a small fridge, and there are tea/coffee making facilities in the room which means less purchases from the bar. The main meals are provided buffet style in a large dining area which overlooks the ocean. The hotel is ideally located for a walk along the promenade, or take the free 'train' ride to Loro Parque. There are also lots of shops and restaurants nearby.

DOUGLAS YOUNG01-12-22

Wonderful as usual.

Stayed in November and thoroughly enjoyed the whole experience. This was our ninth time there in 5 years. Looking forward to visiting in February next year.

NEVILLE COLE18-11-22

The Hotel we always return to

we have stayed at this Hotel many times and twice this year, always given five stars for reviews but this visit lost a star because lift out of service and the other two not sounding that good! lifts far too crowded when Covid going around, however lift fixed day before coming home. Also paid for premium room and request for high up room, not what we got this time as they seem very busy and no high up premium rooms left But Hotel still friendly, food still good especially breakfast choices and salad choices. The situation of the Hotel is very good and so still good value for what you pay

LORRAINE WATSON14-11-22

Highly recommended

Really nice hotel , fantastic value for money. Food is value for the money plenty of choice lovely pool and pool bar lots of areas to relax entertainment could do with a little improvement . Would definatly use again

ROBERT SMITH14-11-22

great to be back at Catalonia Las Vegas Puerto de la Cruz

Overall our holiday was brilliant. The staff team are amazing and work very hard, they are friendly but efficient. We felt that the hotel was looking a little tired and had not changed much although it is three years since we last visited. The food was OK but I personally struggled a little with lack of labelling ingredients as I am gluten intolerant!! The breakfast chef ensured I had freshly baked gluten free bread each morning , but this was not available at other times. Desserts were almost all containing gluten apart from, baked apples, pears in wine, rice pudding and not certain but I risked the ice cream. Sauces can often contain gluten so i avoided those. Other local restaurants we visited had menus clearly marked with allergens and I didn't need to refer to an allergens chart !!

PAULINE CHALONER14-11-22

A Family Hotels in Prime Position

It's the second time we've stayed at this hotel, it's in a prime position in Puerto. The staff are a friendly bunch and go over and beyond to make your stay a memorable one. The beds are really comfortable, some rooms have walk-in shower, we had full board and found the food of excellent quality and a good variety to choose from. We enjoyed the glass of cava with breakfast some mornings other morning they have bloody Mary which we passed on.

STUART TIMMS07-11-22

Recent stay

Great customer service at this hotel, great location for walking, etc. Hotel is a bit dated and could use some upgrades. Otherwise a pleasant experience.

DERRICK LANGILLE01-11-22