Hotel Catalonia Mirador des Port

Hotel very nice in general. Staff very courteous. Room and bed very nice, although floor very dirty. Our 4 day break was ruined by the fact that apart from breakfast, there was no where at any other time of the day or evening, by any means obtaining food. On our arrival we were told that the restaurant would be closed until 27th December. We arrived on the 24th December. Had this information been given to me at the time of my booking or 2 days previous to my arrival date, I would have cancelled my reservation. We were told that the bar was also closed, but the reception person would get us a drink or coffee if required. Obviously a closed bar, does not give off any joyful feelings. The bar area was very nice with tables and chairs looking out onto the pools. A nice place to sit and have a leisurely drink, not so when the bar is closed. So no food, unless you have room service, but that must be ordered by 8.00pm, and this was obviously Table d'hote, served in a room that had no facilities for a 2 course evening meal and drinks. We asked if we could eat our food at the bar tables. No, we were told, because they didn't have anybody to serve the food. Oh, l said, then we need to come down and take our food up to our room do we. Oh no, the staff said we will bring your food up to your room. Then, why can't you just carry the food to the bar tables, you pass them on your journey up to our room, l said. No, we can't do that because other people might want to eat their food at the bar tables they replied. I said, none of this makes for any sense. Had l also known, that the evening meal was not going to be cooked by a professional chef, l think, I would have gone by taxi again, ( because no food at all was available on the 24th December when we arrived at 5.00pm) back to the Chinese Restaurant we ate at the previous evening and had a much better meal there for our 60.00 euros. Although your hotel information states that the Port centre is 500 metres away. It doesn't say that it's 500 metres down a lot of very steep steps, or up a hill and then down hill to the port. We are in our late 70s, hills and steps are very difficult for us. I think your information should state that a car is highly recommended. Also when leaving any of your lifts and/or in the lifts, there is no sign to say which floor reception is on. When leaving the lifts, you enter an area that is a blank wall. A sign would be very helpful. Both in the lift and out side as you leave the lift. We have stayed in many hotels over holiday periods, especially Christmas, but this l am pleased to say, is the first time the hotel has been virtually closed. We spent over 100 euros on taxi fares in order to eat. What should have been a lovely Christmas weekend break, turned into a very troublesome one. To add to the above, on arrival at 5.00pm, we were told no food at all would be available, either then or later in the evening. Not a good start to our holiday. The receptionist was very helpful and sourced a Chinese restaurant in the port. Possibly the only restaurant open. Lets hope the hotel manager enjoyed a very nice weekend.

GEORGINA BRASIER28-12-21

Hi

Juice machine and coffee machine good Small room good terrace

PETER ALEXANDER ROSE01-09-21

Some changes needed

Reception and restaurant staff were extremely efficient, helpful and pleasant to deal with. However, we found housekeeping staff uncooperative and lacking in efficiency. Surfaces in the room were never cleaned nor was the patio swept all the time we were there (14 nights). The only downside at the bar was that we did not receive a copy of the purchases so could not check our bill.

DOROTHY LIVESEY28-07-21

Disappointing

Booked this hotel for its proximity to the race we came to attend and the fact there was a pool for the kids. As a team we booked 5 rooms in total and was told upon arrival that the pool was closed! This was not stated anywhere on the website when booking. I had booked a family room, it was small but cosy. Only problem was lack of storage, we were there 2 nights and there were no drawers to put clothes, just a wardrobe with a few hangers. Absolutely zero privacy in the bathroom as the door is misty glass with an inch gap all the way round... We had breakfast in the hotel, which was okay. Not much choice but you could see the hotel wasn't busy. The woman working there though wasn't very nice and told me my toddler needed to wear a mask if he wanted to see what he wanted to eat,which of course him being 1 year old it's not obligatory and just silly. We had to put on gloves everytime we went to the buffet, surely a better practice would be to apply hand sanitizer before getting more food? Overall not a terrible hotel but not family friendly and don't think I'd stay there again.

HAYLEY JANE BARBA DIAZ TILLEY01-06-21

First class staff, friendly and helpful

Stayed for one night Half board. Staff very friendly and helpful and we were able to be joined for breakfast by rest of our party that flew in that morning. Good value too.

JOHN SINCLAIR HOPE31-05-21