First Time Visitor

For our first time visiting this resort we we pleased with the attention to detail given by the staff considering the constraints due to Covid-19. We appreciated the dining options even though all of the restaurants were not able to be open. We are looking forward to experiencing the full resort again once shows and everything are available again.

SHARONA JOHNSON09-09-20

Excellent stay

Everyone was so awesome. Very clean. My daughter got married on the 26th. We were treated like VIPs

KIMBERLY KAY BENAK31-08-20

Birthday Celebration

We wanted a quick and close get away to celebrate my birthday. We live in Tulum and decided to stay at Royal Catalonia. Check in was easy and lots of sanitation practices in place from check in and throughout our stay. Easy Free parking In the lot on property. Good was good even with limited restaurants open Room was clean and spacious. I’d recommend and go back myself.

erika weier27-08-20

The staff is excellent

We really enjoyed our stay. The beach is gorgeous. The staff amazing, e.g., Rosa on the beach is engaging, funny, helpful and knowledgeable. The staff in the restaurant and pool bar efficient and friendly. The food quality and breadth of selection in the restaurants are fair. With that said we do recommend this resort!

PETER GREGORY25-08-20

Beautiful Resort

Beautiful resort and beautiful beach, super friendly staff.

CHRistie SENG25-08-20

Great stay

Can not give enough praise to the staff at this resort, could not ask for a better job done by all. Staying for 8 days the food got repetitive with only 2 restaurants open but that is not fault of the hotel. The setting and grounds are impeccable. Will be back for sure.

DENNIS MCFADDEN24-08-20

Great vacation

staff made the vacation great. Beautiful grounds

Derek Tinsley24-08-20

Relaxing Mexican Vacation

Loved it. Everything was great. Food was amazing, drinks were plentiful, staff was very kind and helpful. Couldn’t ask for anything more

MICAH TOMPKINS24-08-20

Girls Trip

Can’t really make a full review resort wasn’t at its full potential and it definitely wasn’t what I expected at all. However under the circumstances didn’t know what to expect with this pandemic. Definitely was hoping that the resort was working a full potiental.

PRICILLA GARZA HERRERA22-08-20

Daisy Garcia20-08-20

Amazing stay in true 5*

The pool area is nice and clean. the beach is kept clean (no seeweed). The food at the BeLoved is truely world class. The food at the other restaurant changed every day and was also very good. Only 2 restaurants open due to Covid but they rotated the menus from the other ones. The staff is extremely nice. The room was clean, comfortable and beautifully decorated. The presence of animals on the premises and the surrounding nature makes it special. Everything about the place is 5* except maybe the drinks. Highly recommend the place.

Marcos Lopez17-08-20

First time to Tulum

Love the resort. Probably one of the most beautiful grounds layouts that we’ve ever been to. We spoke to a few couples who had been there in the past, pre-covid, and they spoke very highly of every aspect of the resort. My only complaint is the food options were very limited. But I know this is because of covid. Love the swim up bar and the reef just off the beach was beautiful.

MICHAEL ERIC WATSON16-08-20

Everything I could ask for & more

I cannot say enough good things about CRT! From the cleanliness to the beauty, the food and the staff..everything was PERFECT. I would like to give a shoutout to some staff members including Ernesto, Salvador & Raul for keeping us happy with delicious beverages! To Daniel for helping us coordinate our meals each night! To Quetzabel for being such a sweet, kind person every time we showed up for daily meals. And to Rosa for her wonderful entertainment and sweet, contagious laugh. Beyond those I mentioned, I want to thank the entire staff for being top notch. From room service, to maid service, to waiters & front desk staff, and everything in between: I could not be happier. I cannot wait to return home to Catalonia Royal Tulum in 2021.

LAURA MICHELLE SOENS LUNN10-08-20

Relaxing and low key

Even though the resort was operating at full capacity, we were completely satisfied with the amenities and service. We were waited on and accommodated the entire time. The staff spoiled us! The pool was amazing, the beach had some seaweed because of a storm, but it was still beautiful. I would highly recommend this resort to couples or a girls trip.

CHRISTY M BAKER10-08-20

Great Resort

Food, drinks, staff all excellent!! Room big and comfortable

NEAL MORA06-08-20

Great resort with an amazing beach

We recently stayed at the Catalonia Royal Tulum and had a great experience. The staff was truly amazing and the grounds of the resort are beautiful.

LINDA SUE KURTZWEIL03-08-20

Catalonia Royal Tulum , excellent

The staff was astonishing so helpful they really wanted you to have a good time , the entrance so elegant , the food was amazing the view the service . Definitely will recommend .

VERONICA LISBETH VARGAS31-07-20

One Week Vacation

We stayed at the Catalonia Royal Tulum locaiton for an entire week. Our rating for our stay will consists on service, food, and quality, and beach. First and for most the service was EXCELLENT. From the moment we go to the Hotel we felt welcome and we were taken well care of by Dulce and Lannis with great information during the day before they left at 3:00 pm. Dulce and Lannis helped us with our dinner reservations every night. At night Alejandro took care of us very well throughout our stay. Alejandro was very impressive as well by sending us different gifts and bottles that were included in our stay so we can take advantage of our package. The service in every Restaurant was EXCELLENT. Every employee is exercising social distancing and is protected with a face mask AND shield. These safety and sanitizing steps is excellent and it made us feel safe from even thinking of getting COVID from anyone. Especially us, since we're from Texas. You are given sanitizer every time you come in the restaurant before being seated. Room service cleans and mops your room every day as long as you please. Every morning the workers also sprayed sanitizing spray on the beach chairs by the pool and by the beach. At this time during COVID regulations the Hotel only has 3 restaurants opened. The restaurants are, Beloved, La Palapa, and Sorrento. All of the restaurants at this time are not Buffet, but they do serve a La Carte style for Breakfast, Lunch, and Dinner. We ate breakfast at the Palapa and Beloved every other day to try different options. Every night the restaurants have a special menu that features other dishes from their other restaurants they currently do not have open due to capacity regulations and staffing. You do have to reserve dinner every night. If you miss reservations you do have a 24 hour room service that works VERY WELL. The quality of the Hotel is also very excellent. This hotel is located further out in the jungle/ rain forest so be prepared to have some off spray when going out to dinner after 7:00 pm. Please be understanding that this is Hurricane season and since a lot of people do not know how that works. Storms do sometimes bring sea weed to this area. Sea weed is out of the HOTELS control. Saying that. We did not see a lot of sea weed on the beach. We did sea some sea weed come up on the beach, and the hotel did their best every morning by removing the sea weed off the beach every morning. The hotel is beautiful and also has beautiful walk ways to the pool from the hotel. The price at this time and with our flight this 7 day stay was very much worth it.

RICARDO PARGAS30-07-20

Escape from the Norm

It was amazing to get away from what's the new normal and get to this extremely wonderful resort already recommended 3 of our close friends to visit

YARITZA ROCHA28-07-20

Vacation

Best Vacation!

JENNIFER MEREDITH27-07-20

Great

Great

JUSTIN MEREDITH27-07-20

Paige and Zach

The resort was so nice and all the staff was super helpful.

PAIGE L SMITH27-07-20

Beautiful resort

First let me say this resort is beautiful . The room, the grounds the pool and beach all beautiful . The bridge that lights up at night with diff colors is so romantic . The employees were all wonderful and they made sure you had a nice time . The food was very good especially the Belove restaurant . Due to restriction some off the restaurant and entertainment were not available but that was ok with us . We can’t wait to go back when it’s fully open and party like crazy. One last thing I like to management to give Danial and Joel the pool bartender a big thank you

CLARA QUADARA23-07-20

Great week.

Visited 07/14-21. Our second time here although it had been about five years between visits. Had a great week. A bit quiet but understood due to the pandemic. You need to do a better job of explaining the set-up as we were very confused for the first day or so until we figured it out. Wondering why you are not using one of the air conditioned buildings to eat in? We had to explain it to new people we talked to. Need clear instructions on setting dinner and gym appointments. Not consistent getting info from the workers. Other than that we loved our week there.

STEVEN SHOEMAKER22-07-20

2020 Escape

The resort did a fantastic job social distancing, wearing masks and sanitizing! The food at the open restaurants was great, there were nightly specials that added variety. There was entertainment each night, some good, some ok. THE ONLY ISSUE WE HAD WAS WITH THE MOSQUITOES!!! Even with frequent use of bug spray and bug bands, we came home covered in bites.

JENNIFER J HAEBERLIN22-07-20