Hotel stay

Nice hotel with great staff

DARIAS PEELE17-11-20

Mostly great experience

We only have 2 complaints. The food was not great overall and our room had left over dirty towels remaining from the previous guests when we checked in. Otherwise, great experience.

ANDREA KUSZEWSKI17-11-20

Exelente

exelente

Jay Soriano17-11-20

Amazing honeymoon destination

My husband and I had a fabulous time for our honeymoon. The beach was beautiful- some of the clearest water we have ever seen. The pool overlooking the beach was large and great for adults who like to lounge. We loved the swim up bar and there were plenty of chairs for everyone to be comfortable. Our room was impeccably clean and well decorated. The bathroom was modern and spacious. The location was remote-the hour drive from the airport was long but because the hotel was close to Playa Del Carmen and Tulum, it worked out good. We used kayaks and scuba equipment for free at the resort. The food was incredible and because we were privileged deluxe we got a dinner on the beach included. The dinner on the beach with some of the best food we have ever had (4 course meal with filet mignon). We did notice that on Tuesday and Wednesday, the food was not as good but once the resort started filling up for the weekend the food was great. Our favorite restaurant was be loved, the view was amazing and so was the food. Our second favorite was Spanish tapas. We got 80 minute massages which were incredible. the spa was Very modern and luxurious. it included a Jacuzzi steam room and sauna. It was great that my husband and I could use those together.

TYLER CLINE17-11-20

Wonderful

Beautiful resort. I loved that the resort wasn't that big, everything was clean, service was great. However, dinner food (excepy flr Beloved) could have been better. Also, it did not make sense that we didn't have access to top shelf alcohol.

Noremil Simmons16-11-20

Enjoyable vacation

I enjoyed my stay, staff were pleasant. Could use some improvement on activities.

BOBBY GRAY16-11-20

best vacation

excellent place to stay

LUCIE MOORE16-11-20

Fantastic beach

The hotel has the best beach I have ever seen in my life. The staff is super friendly. Salvador at the beach has made our vacation flawless. Staff is very serious about Covid precautions. Everything has been sanitized all day long and even in such hot weather I have never seen anyone without a mask on. Food is amazing. While not all restaurants Were opened, food options rotated so in 6 days we have never ate dinner at the same place twice.

maria aklilu16-11-20

Top Notch Resort

We absolutely loved this resort! The food, the service and the beach were all excellent. Check-in was very smooth and our room was good. We used the “What’sApp” to communicate while we were there and that worked out perfectly. Some of the special people there were Quetzabel, Carlos, Luis, Ana, Marissa, and Daniel. We would definitely go back again.

JERRY TEAGUE16-11-20

Stay at Catalonia

We had a fantastic time at The Catalonia Resort. The staff was very friendly and helpful. Food was excellent, service was superb. I can't say enough good about this resort. We will definitely be going back to this one.

RICKY ESSARY16-11-20

Very good experience

My stay was very good. The staff was very attentive and helpful. The only thing that I would complain about would be the mosquito situation in the room but I don’t think anything can be done with that. All the restaurants weren’t open and therefore the selection of food wasn’t the greatest. Other than that it was a very good experience.

HILDA BARBARITA MORAN16-11-20

Great again!

Lovely the second time!

ERIK MATTHEW JONES16-11-20

Clean, good food, nice staff, cool ambiance

The hotel was clean and we felt very safe. The ambiance in the mangrove forest with the animals and birds was incredible. The food was tasty! And the service was amazing. My fiancee liked the spa and we enjoyed the modest workout equipment (by appointment only).

Leah Davidson10-11-20

No title

Pleased with everyone with the exception of the administrative staff. They desperately need customer service training.

JOKETRA KORTAE HALL10-11-20

November 2020 Mexico trip

My wife and I had a spur of the moment idea to go the Mexico even though we were a little worried about COVID, We mentioned to my daughter and her husband and they said lets go so we did. i have been to Cancun, Rivera Maya many time and usually stayed at the same resort. We wanted something divergent this time. A connection my wife has with a Dave Matthews fan said Catalonia Royal Tulum was great and she was right. The beach and water beautiful, no seaweed, all of the employees were great and we had a wonderful time time! The COVID worries went away quickly, from the airport, to transportation, to hotel staff and cleaning there were not worries after out arrival. The only issues we had is the slippery tile floors along the balcony to enter your room, with the rain every day/night these floors were like ice, my wife did slip and fall.(She was and is OK) your staff was always squeegeeing the water but a traction matt would be helpful during the rainy season. Like the matt from the tequila bar to bathrooms. I realize you cannot change out the tile but this is a problem.

RONALD DAVISON09-11-20

Amazing trip

I wrote a very long review on TripAdvisor. This is an amazing resort and I look forward to coming back for a 3rd time.

JOHN BYRNES08-11-20

Catalonia Stay

Recently stayed for the second time. Enjoyed my stay and was able to relax. Lenis and Alejandro took very good care of us. I also booked a spa appt with Perla. I highly recommend her. She did an amazing job on providing a massage. Great hands.

JANIE VILLANUEVA05-11-20

Great

Due to covi19 i do have to say how clean and well prepare the staff was. Clean well groom mask and face shield it made my trip feel super safe. Love it

MARTHA CARDONA04-11-20

Catalonia Royal Tulum

Very nice resort

Jeremy beumer03-11-20

Friends vacation 2020

The staff was a amazing! Rosa and Daniel are the BEST! Lili really brightens the place up as well. For an all inclusive all of the food was surprisingly great! I was disappointed in the lack of communication on what was open and what wasn’t before our stay and also the lack of regard to the fact that the air conditioning didn’t work for 3 days of our vacation. The privileged upgrade really didn’t offer much as far as alcohol upgrades, food or accommodations either. Over all we enjoyed our stay though.

JASON CARTER03-11-20

Amazing service

We visited for a week...even during a hurricane. The staff was amazing and prepared to get us through the hurricane, like a well oiled machine, and then back to making sure everyone was enjoying the stay. Food was excellent! You don’t get so lucky at a lot of all-inclusive resorts. Not a negative thing to say!

kYLE SYLVESTER02-11-20

Can’t wait to come back

This resort is absolute paradise. The staff, the food, the atmosphere - everything is perfect. Can’t wait to visit again!

Tina Thomas02-11-20

Great vacation , in spite of Covid

We have stayed numerous times at this resort, but not in past years due to bringing grandchildren. Much as we remembered. Service outstanding, pool fantastic, and (1) of the best beaches in the Riviera Maya. While not all restaurants open and capacity at 30% due to Covid, absolutely fantastic vacation. Staff and facilities are top notch.

ROBERT A MARLOW31-10-20

Great

Great!

KEITH EUGENE WALL JR30-10-20

Wundervolle Tage im Paradies

Wir waren mit unserem Aufenthalt im Catalonia Royal Tulum sehr zufrieden. Man sollte den Executive Bereich buchen. Gesonderter Strandabschnitt und ein Spezialrestaurant. Sehr freundliche Mitarbeiter und gute Speisen. Wir werden das Paradies bald wieder genießen.

Peter Heidloff26-10-20