It was an ok stay

The hotel looks great when walking in. Amazingly high ceilings with a beautiful glass elevator. The problems started when I arrived in my first room. No WiFi to call my family. They switched me to a room next door and after promising the wifi worked.... it still didn't. So now no internet for the rest of that night. They then moved me to a room on the 16th FL and then finally.... wifi! The view was amazing here and overlooked the ocean. The next day I had no hot water. After calling downstairs the lady at the front desk promised it would be on in 15 minutes....an hour and 15 minutes later I have to leave and still no hot water. The room furniture was cracked and really old as was the bathroom. The first day I went to the lobby to get an iced cappuccino which was good and the next day another person working there said they couldn't make them. The gym is kind of old and also the blinds in the room let the sun in in the morning.

ALAIN BLAKE31-08-21

Good but old

The hotel was nice but it is very old. The rooms need to get makeover. our bathroom was dirty and part of the floor was broken. The breakfast was very good and the staff was nice.

Kfir nahari25-08-21

Expedia

Consistently cheaper on expedia. Always a negotiation and a fight to get a good rate. I don't see how this rewards does any good.

DAVID LAXTON21-08-21

Counter people

The counter people needs to be more profetional. At the time of my check out, i stood there for over a minute and the two person that were there had a personal conversation and kind of ignored me, not even said good morning or please to wait. I took the desition of leaving the keys on the counter and walked away.

SAUL F ULLOA22-07-21

Good customer service

I love this place

SERGINO DUVIL29-06-21