Good Value, Good Location, Inconsistent Service

The hotel is in a great location, rooms are clean and fresh. Value for money is good, but the service is very inconsistent and the check in experience was very slow.....it took nearly 40 mins.

CARLY JO GRANNELL09-03-20

Breakfast and service

There needs to be some improvement in your breakfast options. When asked for glasses in the room, you don't serve your customers plastic glasses and that too in the top glass u don't feel ice in it, these things disgrace the reputation of the name and more importantly of the brand The staff at reception was very good n helpful especially, " Lorene" if a remeber correctly.

NIKHIL AGGARWAL02-03-20

Amazing!

This hotel had the wow factor from the minute you walked in. The modern look as you walked through to reception to the room, everything was just lovely. Its in such a great location, by all the shops, and restaurants. Everything was a 10min cab drive away or a just short walk away. I would definitely recommend!

MARIA CHARALAMBOUS ANDREOU24-02-20

Experience at Catalonia

The hotel is at an excellent location and the rooms are really cozy. We loved the street view and the breakfast was excellent.

SARITA DULAL GHOSH24-02-20

Perfect

4

YVAN CHARRON16-02-20

Madrid 3 day stay

The hotel is in a good position and within walking distance of the main squares. The rooms are clean and spacious and the staff are friendly and helpful. We did not eat at the hotel so cannot comment on the food. Rooms overlooking the street can be a bit noisy.

COLIN ALFRED CAUSIER16-02-20

Treat in Madrid

I have been 4 times to this hotel and it’s the best located value for money hotel , there is luxury at reasonable prices , staff are excellent, service excellent , best hotel to stay in Madrid

VICKI MITCHELL11-02-20

Our stay in Madrid

Absolutely brilliant hotel with fantastic staff. The buffet breakfast was a great start to the day.

PAUL JOHN ROWBOTHAM10-02-20

A great hotel!

A great hotel with easy access to all the sights!

ANNE KATHERINE RANDELL09-02-20

Gorgeous hotel fab location

This is a beautiful hotel. The rooms were stunning. The location is perfect. In the middle of the city.

CARLY ANN WOOSNAM04-02-20

Great location

Catalonia Gran Via is situated in the right place to visit the city center of Madrid. It is an efficient hotel, with the right facilities. As a frequent guest, I regret that the old restaurant standard with a good price/product rate has not kept up that standard after the reorganization. Staff is polite.

CORNELIS BLOKLAND03-02-20

Excellent Relaxing Stay

Nice unobtrusive stay. Comfortable quiet room at the front overlooking the Gran Via. Terrific central location.

JULIE GASKELL03-02-20

Very good

Great friendly staff, nice facilities

ADAM ROGER RASHEED24-01-20

January 9-13

Excellent hotel with superb service

ALAN HUGH DAVIES20-01-20

Évaluation du séjour

Séjour parfait sur tous les plans Accueil, service,propreté et disponibilité du personnel.

MOHAMMED BRAHIMI19-01-20

Catalonia Gran Via

Nice room that we paid to upgrade to. Staff very rude and unhelpful - their understanding of English very very poor. Worst I’ve come across.

MICHAEL JHON HOPKINSON18-01-20

Nice

I had a really good experience , service was attentive and room was always clean and everything in stock.

DANNY V LORENZO MORALES14-01-20

Great

Centrally located and very attentive staff

GORDON ING12-01-20

A memorable stay

Our room is very nice & modern. Bed is very comfortable. Very good location, near metro, plenty of tapas restaurants around the area. Friendly staff. Highly recommend & will definitely come back again.

BUSAGORN TODKILL08-01-20

Great Experience

Had a great stay. Happy with the service

JANETTE VERDE BALLESTER08-01-20

Fabulous hotel, great location

This is an excellent hotel for sightseeing in Madrid, the location is close to underground stations, almost directly across the road you have a stop for the...

Linda16-05-18

Nice hotel. View from the top...

Nice hotel. View from the top

Matteo Ferraro13-05-18

Great hotel, recently refurbished....

Great hotel, recently refurbished. Central location, very handy for sightseeing. Nice little rooftop pool.

Sharon Haxton06-05-18

Staff are helpful to recommend...

Staff are helpful to recommend restarauant. Give direction and the day shift concierge guy super nice to store the luggage for us.

expedia user16-04-18

The employees are hospitable and...

The employees are hospitable and hardworking. The room and bathroom nice but balcony very small ! Nice to have in the center of the city.

Orhan Şeker10-04-18